Protecting privacy in the aftermath of the Facebook-Cambridge Analytica scandal

By Steven McGinty

On 4 June, Information Commissioner Elizabeth Denham told MEPs that she was ‘deeply concerned’ about the misuse of social media users’ data.

She was speaking at the European Parliament’s Committee on Civil Liberties, Justice and Home Affairs (LIBE) inquiry into the use of 87 million Facebook profiles by Cambridge Analytica and its consequences for data protection and the wider democratic process. The whole affair has shone a light on how Facebook collected, shared, and used data to target people with political and commercial advertising. And, in a warning to social media giants, she announced:

Online platforms can no longer say that they are merely a platform for content; they must take responsibility for the provenance of the information that is provided to users.”

Although this is tough talk from the UK’s guardian of information rights – and many others, including politicians, have used similar language – the initial response from the Information Commissioner was hardly swift.

The Information Commissioners Office (ICO) struggled at the first hurdle, failing to secure a search warrant for Cambridge Analytica’s premises. Four days after the Elizabeth Denham announced her intention to raid the premises, she was eventually granted a warrant following a five-hour hearing at the Royal Courts of Justice. This delay – and concerns over the resources available to the ICO – led commentators to question whether the regulator has sufficient powers to tackle tech giants such as Facebook.

Unsurprisingly, it was not long before the Information Commissioner went into “intense discussion” with the government to increase the powers at her disposal. At a conference in London, she explained:

Of course, we need to respect the rights of companies, but we also need streamlined warrant processes with a lower threshold than we currently have in the law.”

Conservative MP, Damien Collins, Chair of the Digital, Culture, Media and Sport select committee, expressed similar sentiments, calling for new enforcement powers to be included in the Data Protection Bill via Twitter:

Eventually, after a year of debate, the Data Protection Act 2018 was passed on the 23 May. On the ICO blog, Elizabeth Denham welcomed the new law, highlighting that:

The legislation requires increased transparency and accountability from organisations, and stronger rules to protect against theft and loss of data with serious sanctions and fines for those that deliberately or negligently misuse data.”

By introducing this Act, the UK Government is attempting to address a number of issues. However, the Information Commissioner, will be particularly pleased that she’s received greater enforcement powers, including creating two new criminal offences: the ‘alteration etc of personal data to prevent disclosure‘ and the ‘re-identification of de-identified personal data’.

GDPR

On 25 May, the long awaited General Data Protection Regulation (GDPR) came into force. The Data Protection Act incorporates many of the provisions of GDPR, such as the ability to levy heavy fines on organisations (up to €20,000,000 or 4% of global turnover). The Act also derogates from EU law in areas such as national security and the processing of immigration-related data. The ICO recommend that GDPR and the Data Protection Act 2018 are read side by side.

However, not everyone is happy with GDPR and the new Data Protection Act. Tomaso Falchetta, head of advocacy and policy at Privacy International, has highlighted that although they welcome the additional powers given to the Information Commissioner, there are concerns over the:

wide exemptions that undermine the rights of individuals, particularly with a wide exemption for immigration purposes and on the ever-vague and all-encompassing national security grounds”.

In addition, Dominic Hallas, executive director of The Coalition for a Digital Economy (Coadec), has warned that we must avoid a hasty regulatory response to the Facebook-Cambridge Analytica scandal. He argues that although it’s tempting to hold social media companies liable for the content of users, there are risks in taking this action:

Pushing legal responsibility onto firms might look politically appealing, but the law will apply across the board. Facebook and other tech giants have the resources to accept the financial risks of outsized liability – startups don’t. The end result would entrench the positions of those same companies that politicians are aiming for and instead crush competitors with fewer resources.

Final thoughts

The Facebook-Cambridge Analytical scandal has brought privacy to the forefront of the public’s attention. And although the social media platform has experienced minor declining user engagement and the withdrawal of high profile individuals (such as inventor Elon Musk), its global presence and the convenience it offers to users suggests it’s going to be around for some time to come.

Therefore, the ICO and other regulators must work with politicians, tech companies, and citizens to have an honest debate on the limits of privacy in a world of social media. The GDPR and the Data Protection Act provide a good start in laying down the ground rules. However, in the ever-changing world of technology, it will be important that this discussion continues to find solutions to future challenges. Only then will we avoid walking into another global privacy scandal.


The Knowledge Exchange provides information services to local authorities, public agencies, research consultancies and commercial organisations across the UK. Follow us on Twitter to see what developments in policy and practice are interesting our research team. 

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Crowdsourcing in smart cities: a world of best practice

By Steven McGinty

Too often, debates on smart cities revolve around terms such as “Internet of things”, “big data”, and “sensors”. However, there is a growing realisation that truly smart cities take a more person-centric approach, which focuses on the needs of citizens and harnesses their skills, talents and experience.

Crowdsourcing is one approach that can help cities do just that. From Danish toy maker Lego to tech giant Amazon, organisations are using digital tools to gather views, opinions, data, and even money from citizens. Public sector institutions have also got involved, introducing projects that engage with citizens, as well as tap into external skills through events such as hackathons (where civic hackers come together to solve key city problems).

Already, there is a wide range of crowdsourcing initiatives across the world. Below I’ve highlighted some of the best.

Scottish Government

In 2015, the Scottish Government’s Open Data and Fisheries teams introduced Dialogue, a citizen engagement tool developed by Delib (a social enterprise based in the UK and Australia).

The Open Data team were in the process of creating an open data plan for public bodies. They felt that crowdsourcing could help them gain a greater understanding of the types and formats of datasets people would be interested in, and as such, posed a series of questions to citizens.

The Fisheries Team took to crowdsourcing to gather the views on a proposal to create a ‘kill licence’ and carcass tagging regime for salmon. As they knew this would be controversial, they wanted to gain a better understanding of the concerns in fishing communities, and to see if there were any better approaches.

Both teams learned a lot of useful lessons from the process. These included:

  • ensuring questions were as specific as possible so citizens could understand;
  • marketing projects to specific communities with an interest in the question raised;
  • avoiding making assumptions or stereotyping audiences; and
  • giving short deadlines (as this added urgency and encouraged greater participation).

Milton Keynes

MK: Smart – Milton Keynes’ wide ranging smart cities programme – has introduced an online platform known as Our MK to connect with citizens. This award-winning project supports people in playing a central role in urban innovation, from crowdsourcing initial ideas through to finding mentoring support and funding through their dedicated SpaceHive page.

The platform’s citizen ideas competition offers up to £5,000 worth of funding to turn ideas into reality. So far it’s generated over 100 ideas, with 13 projects being allocated funding. This includes the Go Breastfeeding MK App (an app which promotes the use of breastfeeding within Milton Keynes) and the gamification of Redways (which saw an app developed to encourage people to explore the Redways network – a series of shared use paths for cyclists and pedestrians.)

Madrid City Council

In 2016, Madrid City Council launched Decide Madrid. The platform played a key role in supporting the city’s participatory budgeting process, allowing citizens to propose, debate, and rank ideas submitted to the website. Once citizens had chosen their top proposals, city employees checked the ideas against viability criteria and a cost report was carried out. If the proposal failed to meet the criteria, a report was published explaining why it had been excluded.

Decide Madrid provided guidance of what was allowed and what was not (offline meetings were also used to explain the limitations of the scheme), to ensure that only valid proposals were checked. This ensured the initiative didn’t become too labour intensive.

In the 2016 Budget, €60 million was set aside. By the time the process had finished, citizens had debated over 5,000 initial ideas, with 225 projects being chosen for funding.

Reykjavik City Council

Better Reykjavik was introduced to provide a direct link for citizens to Reykjavik City Council. The online platform enables citizens to voice, debate and prioritise the issues that they believe will improve their city. For example, Icelandic school children have suggested the need for more field trips.

In 2010, the platform played an important role in Reykjavik’s city council elections, providing a space for all political parties to crowdsource ideas for their campaign. After the election, Jón Gnarr, former Mayor of Reykjavik, encouraged citizens to use the platform during coalition talks. Within a four week period (before and after the election), 40% of Reykjavik’s voters had used the platform and almost 2000 priorities had been created.

Overall, almost 60% of citizens have used the platform, and the city has spent approximately £1.7 million on developing projects sourced from citizens.

Final thoughts

Crowdsourcing is more than just creating a flashy website or app. It’s a process which requires strategic planning and investment. If you’re planning your own initiative, seeking out good practice and learning from the experience of others is a great place to start.


This article was based on the briefing ‘The crowdsourced city: engaging citizens in smart cities’. Idox Information Service members can access this briefing via our customer website.

Why the digital divide matters for children’s future prospects

By Steven McGinty

One of the biggest myths of modern times is that all children and young people are ‘digital natives’. That is, they have developed an understanding of digital technologies as they’ve grown up, rather than as adults. But this view has been heavily contested, with research highlighting that young people are not a “homogeneous generation of digital children”.

In the media, the issue is rarely given attention. Instead, news reports focus on the use of futuristic technologies in the classroom, such as East Renfrewshire Council’s recent announcement of their investment of £250,000 in virtual reality equipment. The less spoken truth is that many children and young people are leaving school without basic digital skills.

In 2017, the Carnegie Trust UK published a report challenging the assumption that all young people are digitally literate. They highlighted that as many as 300,000 young people in the UK still lack basic digital skills, and that although more are becoming digitally engaged, the division is deepening for those that remain excluded.

In particular, the report highlighted that vulnerable young people are most at risk, such as those who are unemployed, experiencing homelessness, living in care, in secure accommodation, excluded from mainstream education, or seeking asylum.

Research by the UK Digital Skills Taskforce has also found that many young people lack digital skills. However, an arguably more worrying finding from their study was that 23% of parents did not believe digital skills were relevant to their children’s future career success. This suggests that digital literacy is as much associated with socio-cultural values as to whether you are Generation X or Generation Y.

Similarly, the CfBT Education Trust examined the digital divide in access to the internet for school students aged five to 15. It found that children from households of the lowest socio-economic class access the internet for just as long as those from other backgrounds, but they are significantly less likely to use the internet to carry out school work or homework. As a result, the report recommended that interventions should not focus on improving access but rather ensuring that students are using technology effectively.

Further research by the CfBT Education Trust found that only 3% of young people did not have access to the internet, and suggested that schemes which provide students with free equipment are in danger of wasting resources.

Many believe digital skills are essential for academic success. This includes the House of Lords Select Committee on Communications, who in 2017 recommended that digital skills should be taught alongside reading, writing and mathematics, rather than in specialist computer science classes.

Research, however, is unclear on the digital divide’s impact on educational performance (for example, research has shown that smartphone use has no impact on education attainment). But teachers are concerned about their pupils, and in a 2010 survey 55% of teachers felt that the digital divide was putting children at a serious disadvantage.

However, there are organisations offering hope to young people. For instance, Nominet Trust’s Digital Reach programme is working with leading youth organisations to increase digital skills amongst some of the UK’s most disadvantaged young people. Vicki Hearn, director at Nominet Trust, explains that:

Digitally disadvantaged young people are amongst the hardest-to-reach and we need new models to engage with them to disrupt the cycle of disadvantage and exclusion. Our evidenced approach gives us confidence that Digital Reach will have a tangible impact on the lives of those who have so far been left behind.”

Final thoughts

Whether someone has digital skills or not is often a mix of their socio-economic class, cultural values, and even personality traits. However, if everyone is to prosper in a digital society, it will be important that all children and young people are encouraged to develop these digital skills, so they can utilise the technologies of tomorrow.


The Knowledge Exchange provides information services to local authorities, public agencies, research consultancies and commercial organisations across the UK. Follow us on Twitter to see what developments in policy and practice are interesting our research team. 

A Scottish National Investment Bank: the solution to growing Scotland’s economy?

By Steven McGinty

On 28 February, the Scottish Government’s ambition to establish a Scottish National Investment Bank (SNIB) moved one step closer, following the publication of an implementation plan.

Welcoming the plan, First Minister Nicola Sturgeon (who announced the policy last September) set out why she believed the time was right for a Scottish National investment bank. She explained:

“To realise our ambitions for Scotland’s economy, innovative companies need access to strategic, patient finance to grow and thrive, while the business environment must encourage our young people to be the entrepreneurs of the future.”

What does the plan say?

The plan – developed by Benny Higgins, CEO of Tesco Bank – provides recommendations for the governance, operating model, and financing of the new bank. It proposes that the new financial institution should:

  • be publicly-owned and focused on creating inclusive growth
  • operate in an ethical and transparent way
  • be supported by £2 billion of capital over the first 10 years
  • work with private investors, not crowd them out
  • help creative new markets for private investment
  • provide investment for smaller and larger projects
  • become self-sufficient in the long-term, including raising its own capital to fund investments

Why a publicly owned bank?

The idea has circulated in British politics for a number of years, particularly since the 2008 financial crisis. In 2010, Lord Mandelson – then Secretary of State – seemed keen on the idea, even going so far as having fact finding lunches with representatives from the KfW banking group, Germany’s state-owned bank. In 2017, the UK Labour party manifesto included a proposal to establish a National Investment Bank and a network of regional development banks.

In Scotland, environmental campaigners Friends of the Earth have been working with New Economics Foundation and Common Weal to build a case for a national investment bank. In their 2016 report ‘Banking for the Common Good’, the group argued that the UK banking system is not fit for purpose, highlighting that over two million people in the UK don’t have a bank account and that 1,500 communities have no access to banking services. They also noted that small businesses struggled to access finance, particularly in Scotland.

The plan has also been influenced by the work of University College London professor Marian Mazzucato – a member of the Scottish Government’s council of economic advisers. At the launch, she explained:

Innovation requires patient strategic finance, and there is simply not much of that in the UK. Yet around the world state investment banks are taking centre stage in providing such finance for key social and environmental challenges of the 21st century.”

The International Monetary Fund (IMF) have also published research on the rationale for publicly owned banks. This includes work by Nobel Prize winning Economist Joseph Stiglitz, who suggests state banks can help overcome market failures by promoting investments which lead to important social benefits. In addition, the report notes that state banks have the ability to invest resources in strategically important areas which the private sector has been unwilling to invest in. Providing this capital can be crucial for developing innovative technologies, helping them to emerge as profitable industries, and eventually creating economic growth.

Opposition to a Scottish National Investment Bank

In the Scottish Parliament, Ruth Davidson, leader of the Scottish Conservative Party, claimed that the bank was just a re-announcement of previous policies, highlighting that there is already a Scottish Investment Bank, which sits within Scottish Enterprise.

However, this was robustly refuted by the First Minister, who argued that the new Scottish National Investment Bank was on a different scale and of a different nature to previous programmes.

National investment banks in practice

Germany – Kreditanstalt für Wiederaufbau (KfW)

The KfW is owned jointly by the German government (80%) and German states (20%). The bank raises about €60-70 billion each year through issuing bonds and due to its’ public status is able to provide loans at better rates than commercial banks. It has interests in a wide range of areas, from funding small and medium sized enterprises looking to export abroad, to cities looking to invest in new road infrastructure.

The bank has won a number of awards including ‘World’s Safest Bank 2016’ and ‘Best Responsible Investor 2016’.

Nordic Investment Bank (NIB)

The NIB was formed in the mid-1970s by five Nordic countries: Denmark, Finland, Iceland, Norway and Sweden. By 2015 the bank had grown to include three new members: Estonia, Latvia and Lithuania.

Based in Helsinki, its mission is to create a ‘prosperous and competitive Nordic-Baltic region’. This is achieved through funding projects that improve infrastructure, increase market efficiency, and support the development of new technologies.

In 2016, €3,373 million was disbursed in loans, with the largest share of lending going to local governments to fund wastewater systems, electricity transmission, and heat generation projects.

Final thoughts

Since the 2008 financial collapse, a number of political leaders have supported a national investment bank. However, what really matters is that any new bank – whether public or shareholder owned – is able to meet key economic goals, including increasing finance for small and medium sized businesses and supporting the technologies of the future.


The Knowledge Exchange provides information services to local authorities, public agencies, research consultancies and commercial organisations across the UK. Follow us on Twitter to see what developments in policy and practice are interesting our research team. 

A digital identity crisis: is slow progress costing citizens and business?

A steel padlock on a brown wooden gate

By Steven McGinty

The government’s flagship digital identity programme, GOV.UK Verify, has not been short of problems lately. However, news that benefit claimants have been unable to register for the new Universal Credit (UC) because of problems using the service highlight that its failings are having real-world consequences.

In February, government statistics showed that only 30% of claimants were able to use GOV.UK Verify – well below the projected 80%. Further, research in the London Borough of Croydon found that even with one-to-one support only one in five people could prove their identity.

A history of problems

Problems were identified in the National Audit Office’s Digital transformation in government report in March 2017. The NAO found that the service, which was expected to simplify how citizens verified their identity to government agencies, had missed its initial launch date of 2012. Instead, only nine out of twelve services had been launched four years later in 2016.

Government departments who were expected to come on board have also thought twice. In December 2017, NHS England’s chief digital officer Juliet Bauer announced that they’d be developing their own digital identity system (although did suggest that GOV.UK Verify may be used for services which have less sensitive information). Similarly, HMRC announced last month that they will develop their own identity service – based on their 15-year-old Government Gateway Service – with rumours suggesting they have no confidence in the government’s solution.

With this backdrop, it’s unsurprising that Civil Service Chief Executive and Cabinet Office Permanent Secretary John Manzoni has brought in management consultancy McKinsey to conduct a review into how digital identity could work within the public sector.

Community Weekly’s Editor in chief, Bryan Glick, suggests this review could lead to a fundamental rethink and the introduction of ‘Verify Compliant’. He explains that:

Verify could become a brand name, rather than a product produced by GDS. That brand name will encapsulate a set of digital identity standards, for use across the public and private sectors. If you want to be part of the UK’s digital identity infrastructure, you need a product that is “Verify compliant”.

The impact of Brexit

David Bicknell, editor at Government Computing, suggests that Brexit preparations have pushed the transformation strategy – including GOV.UK Verify – off the agenda.

However, Government Digital Service (GDS) director general Kevin Cunnington has a different take on things. In his view, the GDS is continuing to deliver improved digital services, highlighting that GOV.UK Verify is available to local councils and is used by the Land Registry to support their new digital mortgage service.

Why the UK needs to tackle digital identity

People are increasingly using digital services to shop online, pay bills, and to interact with different levels of government. However, even though technology has dramatically changed, much of how people prove their identity is still paper based. For instance, paperless bank account holders still have to request paper documents to prove their address (possibly at an additional cost).

New industries such as the sharing economy, which includes the likes of Airbnb and Uber, rely on secure digital identity verification. Government has a responsibility to lead from the front and protect this ever-growing number of customers. For example, Airbnb customers across the world have experienced thefts from properties from criminals using false identification.

More generally, there has been a rise in identity fraud. According to fraud prevention charity Cifas, this now represents the majority of all fraud cases (approximately 56% in the first six months of 2017). An inability to verify identity is likely to have contributed to this increase.

In addition, many people are financially and socially excluded by a lack of photographic identification ID such as a passport or a driver’s license – particularly those from low income backgrounds or who have been in prison. This lack of ID can act as a barrier when applying for government benefits or financial services.

Gunnar Nordseth, CEO at digital identity provider Signicat, also argues that a failure to introduce a digital identity scheme could have serious consequences for the UK’s financial industry (especially the emerging fintech sector). He explains that GOV.UK Verify isn’t ‘fatally flawed’ but needs to be more ambitious, observing that:

Unlike other European digital ID schemes GOV.UK Verify is limited to the public sector, does not support financial services and is not interoperable with its continental counterparts.”

Final thoughts

Tackling the digital identity crisis won’t be easy. But recent statements acknowledging the challenges of GOV.UK Verify and the calling of a review suggest the Government Digital Service (GDS) are listening to concerns.

However, this time for reflection mustn’t last too long. Getting digital identity right has the potential to improve services for citizens, create efficiencies in government and business, and ensure the UK’s place as a world leader in the burgeoning digital economy.


The Knowledge Exchange provides information services to local authorities, public agencies, research consultancies and commercial organisations across the UK. Follow us on Twitter to see what developments in policy and practice are interesting our research team. 

If you found this article interesting, you may also like to read our other digital articles.

Disrupting cities: are tech firms to blame for rising inequalities?

By Steven McGinty

In cities across the world, there is growing unease at the impact of tech firms on local communities. In San Francisco’s Silicon Valley, “Google Buses” – the corporate commuter buses for Google staff – have been the subject of multiple protests by local activists, including the blockading of buses and displaying provocative banners.

The protesters’ main grievance? Housing. Researchers at the University of Berkley have found that rents close to bus stops used by Google employees are 20% higher than in other comparable areas.

It’s not just about Silicon Valley

In East London’s Tech City – home to both Google and Amazon – there have also been housing pressures, with property prices increasing by 13% in the two years to April 2017.

Further, The Economist has produced a map of London gentrification, showing that affluent young professionals are living in the inner-city, whilst poorer, often less educated ‘service workers’, are being pushed to the outskirts of the city. As Professor Richard Florida describes it “London is the archetypal example of a class-divided city”.

In Dublin, where Google and Facebook occupy 4% of all commercial office space, local activists have blamed tech firms for their housing crisis. Aisling Hedderman of the North Dublin Bay Housing Crisis Community, highlights that

“…we’re not going to see housing provided for families, but houses provided for single people and couples. And as long as people are willing to pay the high rents it’s going to keep driving up the rents

Tech firm Airbnb has also received a lot of attention for its impact on housing. Airbnb, who enable people to rent out their properties or spare rooms, has faced challenges in a number of cities. For instance, in November 2017, Vancouver introduced new regulations to stop businesses from offering short-term rentals through Airbnb and similar services. This means people can only rent out their principal property – which the city hopes will increase the availability of long-term rentals.

Technological change is nothing new

Edward Clarke, former analyst at the Centre for Cities, however, argues that the real problem for cities is not gentrification but poor city management.

In his view, urban neighbourhoods have always experienced periods of change, highlighting that Shoreditch’s status as a tech hub follows a long tradition of innovators moving to the area. And that research has shown that ‘new jobs’ (such as those in the digital and creative sectors) bring higher wages to an area, for the people working for these firms and in other sectors. Instead, Mr Clarke suggests there is a need to build more homes, and to consider developing on part of the Green Belt.

To alleviate these challenges, cities have started to recognise the need for closer collaboration. New York, Dublin, and London have all recruited tech leads to work with the tech sector. However, Joe Kilroy, policy officer at the Royal Town Planning Institute (RTPI), highlights that tech leads must have a remit that is wider than encouraging tech firms to move to the city. He explains:

Ideally the tech lead would liaise with city planners who can articulate the issues being faced by the city – such as housing affordability, infrastructure pressures, and skills shortages.”

Toronto and Kitchener, Ontario

In 2017, Toronto and its small town neighbour Kitchener announced plans to introduce a new transit line to ensure the city can cope with an expected influx of new tech workers.

It may be surprising to some that it’s not Toronto that’s the main tech player, but the region of Kitchener-Waterloo, home to the University of Waterloo and the birthplace of the Blackberry. It’s internationally recognised as a hub of innovation and prides itself on being different to Silicon Valley, viewing itself as more of a community than a series of business networks.

Local tech leaders acknowledge the importance of reaching out and working closely with local charities on issues such as affordable housing, as well as offering their skills to the community.

Final thoughts

Cities must ensure that the growth of the tech sector benefits everyone, and that sections of society aren’t left behind. However, big tech firms also have a role to play, and should become active participants in their communities, leading on areas such as education and skills and housing. Only then, will these tech firms truly prosper while having a lasting and positive impact on the surrounding communities.


The Knowledge Exchange provides information services to local authorities, public agencies, research consultancies and commercial organisations across the UK. Follow us on Twitter to see what developments in policy and practice are interesting our research team. 

How data leaks can bring down governments

Swedish Parliament building

By Steven McGinty

In July 2017, the Swedish Government faced a political crisis after admitting a huge data leak that affected almost all of its citizens.

The leak, which dates back to a 2015 outsourcing contract between the Swedish Transport Agency and IBM Sweden, occurred when IT contractors from Eastern Europe were allowed access to confidential data without proper security clearance. Media reports suggested that the exposed data included information about vehicles used by the armed forces and the police, as well as the identities of some security and military personnel.

The political fallout was huge for Sweden’s minority government. Infrastructure Minister Anna Johansson and Interior Minister Anders Ygeman both lost their positions, whilst the former head of the transport agency, Maria Ågren, was found to have been in breach of the country’s privacy and data protection laws when she waived the security clearance of foreign IT workers. In addition, the far-right Sweden Democrats were calling for an early election and Prime Minister Stefan Löfven faced a vote of no-confidence in parliament (although he easily survived).

However, it’s not just Sweden where data leaks have become political. Last year, the UK saw several high-profile incidents.

Government Digital Service (GDS)

The UK Government’s main data site incorrectly published the email addresses and “hashed passwords” of its users. There was no evidence that data had been misused, but the GDS recommended that users change their password as a precaution. And although users did not suffer any losses, it’s certainly embarrassing for the agency responsible for setting the UK’s digital agenda.

Scottish Government

Official documents revealed that Scottish Government agencies experienced “four significant data security incidents” in 2016-17. Three out of four of these cases breached data protection legislation.

Disclosure Scotland, a body which often deals with highly sensitive information through its work vetting individuals’, was one organisation that suffered a data leak. This involved a member of staff sending a mass email, in which email addresses could be viewed by all the recipients (a breach of the Data Protection Act).

Murdo Fraser, MSP for the Scottish Conservatives, criticised the data breaches, warning:

These mistakes are entirely the fault of the Scottish government and, worryingly, may signal security weaknesses that hackers may find enticing.”

Hacking parliaments

In the summer of 2017, the UK parliament suffered a ‘brute force’ attack, resulting in 90 email accounts with weak passwords being hacked and part of the parliamentary email system being taken offline. A few months later, the Scottish Parliament experienced a similar sustained attack on parliamentary email accounts. MPs have suggested Russia or North Korea could be to be blame for both attacks.

MPs sharing passwords

In December 2017, the Information Commissioner warned MPs over sharing passwords. This came after a number of Conservative MPs admitted they shared passwords with staff. Conservative MP Nadine Dorries explained:

My staff log onto my computer on my desk with my login every day. Including interns on exchange programmes.”

Their remarks were an attempt to defend the former First Secretary of State, Damian Green, over allegations he watched pornography in his parliamentary office.

Final thoughts

The Swedish data leak shows the political consequences of failing to protect data. The UK’s data leaks have not led to the same level of political scrutiny, but it’s important that UK politicians stay vigilant and ensure data protection is a key priority. Failure to protect citizen data may not only have financial consequences for citizens, but could also erode confidence in public institutions and threaten national security.


The Knowledge Exchange provides information services to local authorities, public agencies, research consultancies and commercial organisations across the UK. Follow us on Twitter to see what developments in policy and practice are interesting our research team. 

Is technology really the answer to social isolation and loneliness?

Old man sitting on a benchBy Steven McGinty

As we head towards Christmas, the media is filled with images of families coming together and enjoying the festivities. However, the reality is that many people will not be spending the Christmas period with loved ones, and will be spending the festive season alone.

In April, Future Cities Catapult produced a report into the impact of social isolation and loneliness. They highlight that those experiencing social isolation and loneliness have an increased likelihood of developing health conditions such as dementia (1.9 times more likely) and depression (3.4 times more likely). In addition, there is a 26% increased risk of mortality.

The report also included findings from the Mormont Review, highlighting that in emergency situations social networks have a significant impact on recovery.

Individuals who are socially isolated are between two and five times more likely than those who have strong social ties to die prematurely. Social networks have a larger impact on the risk of mortality than on the risk of developing disease, in the sense it is not so much that social networks stop you from getting ill, but that they help you to recover when you get ill.

It’s this substantial impact on people lives’ – and the costs to the health service – which has led to many public bodies looking for ways to tackle social isolation and loneliness.

Technology-based interventions, in particular, are some of the most innovative approaches to addressing the issue that affects over half of all people aged 75 and over who live alone, as well as increasing numbers of young people. Below we’ve outlined some of the most interesting examples.

CogniWin

CogniWin provides support and motivation for older people to stay active and in employment by providing smart assistance and well-being guidance. It helps people to adapt cognitively with their work tasks through their interactions with a system (which collects information using an intelligent mouse and eye tracking software). A virtual Adaptive Support and Learning Assistant then provides feedback, which helps the older person adapt their working lifestyle or have the confidence to take up a part-time job or become a volunteer.

Casserole Club

Casserole Club is a social enterprise that brings together people who enjoy cooking and who often share extra portions with those who may not be able to cook for themselves. Founded by FutureGov and designed in partnership with four local authorities, the service uses its website to allow volunteers to sign up and search for diners in their area (most of which, are over 80 years old). Overall, there are 4,000 cooks nationwide, and 80% of diners highlight that they wouldn’t have much social contact without the Casserole Club.

Family in Touch (FIT) Prototype

The Family in Touch (FIT) prototype was developed by a team of Canadian researchers who noticed that elderly people in care homes and retirement communities often touched photographs in an attempt to connect with family members. Based on this, the team created a touch screen photo frame which sent a message to a relative to say that they were thinking of them. The relative was then able to record a video message, which could be viewed by the elderly person in the photo frame. It was found that elderly people appreciated the simple design and tactile user experience.

Final thoughts

These are just some of the innovative tools being used to tackle social isolation and loneliness. And although technology is not the whole solution, it can certainly provide new opportunities for projects seeking to provide friendship and support to those who feel disconnected.

Individually, we can also make a difference. Even just making a phone call to an elderly relative, sending a message to an old friend, or visiting a neighbour, can brighten up someone’s day.


The Knowledge Exchange provides information services to local authorities, public agencies, research consultancies and commercial organisations across the UK. Follow us on Twitter to see what developments in policy and practice are interesting our research team. 

Drones in the city: should we ban drone hobbyists?

A young boy flying a drone

By Steven McGinty

Drones are becoming an increasingly observable feature of modern cities, from tech enthusiasts flying drones in local parks to engineers using them to monitor air pollution. And there have also been some high profile commercial trials such as Amazon Prime Air, an ambitious 30-minute delivery service.

However, introducing drones into the public realm has been something of a bumpy ride. Although the Civil Aviation Authority (CAA) produces guidance to ensure drones are flown safely and legally, there has been a number of hazardous incidents.

For example, in April, the first near-miss involving a passenger jet and more than one drone was recorded. The incident at Gatwick Airport saw two drones flying within 500m of an Airbus A320, with one pilot reporting a “significant risk of collision” had they been on a different approach path. In addition – and just 30 minutes later – one of these drones flew within 50m of another passenger jet, a Boeing 777.

Videos have also been uploaded to websites such as YouTube, which have clearly been taken from drones – a clear breach of the CAA’s rules prohibiting the flying of drones over or within 150m of built-up areas. This includes events such as the Cambridge Folk Festival, a match at Liverpool FC’s Anfield Stadium, and Nottingham’s Goose Fair. Jordan Brooks, who works for Upper Cut Productions – a company which specialises in using drones for aerial photography and filming – explains that:

They look like toys. For anyone buying one you feel like you’re flying a toy ‘copter when actually you’ve got a hazardous helicopter that can come down and injure somebody.

Privacy concerns have also started to emerge. Sally Annereau, data protection analyst at law firm Taylor Wessing, highlights a recent European case which held that a suspect’s rights had been infringed by a homeowner’s CCTV recording him whilst he was in a public place. Although not specifically about drones, Sally Annereau suggests this decision will have far reaching consequences, with potential implications for drone users recording in public and sharing their footage on social media sites. The Information Commissioner’s Office (ICO) has already issued guidance for drones.

The CAA report that there were more than 3,456 incidents involving drones in 2016. This is a significant increase on the 1,237 incidents in 2015.

The response

Cities have often taken contradictory approaches to drones. Bristol City Council has banned their use in the majority of its parks and open spaces. Similarly, several London boroughs have introduced ‘no drone zones’, although the London Borough of Richmond upon Thames has a relatively open policy, only banning drones over Richmond Park. Further, Lambeth Council requires hobbyists to complete an application form “to ensure suitability”, a standard similar to commercial drone pilots.

There have also been several accusations of double standards as large commercial operators such as Amazon receive exemptions to CAA rules, in front of photographers recording events, hospitals delivering blood, and researchers collecting data.

Although cities have a responsibility to protect the public, they also have to ensure citizens are able to exercise their rights. The air is a common space, and as such cities must ensure that hobbyists – as well as multinational firms – can enjoy the airspace. Thus, it might be interesting to see cities take a more positive approach and designate ‘drone zones’, where hobbyists can get together and fly their drones away from potential hazards.


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SURF conference 2017 – What Scotland has learned from 25 years of regeneration

Mural of a taxi being elevated by ballons, Glasgow

Fantastical floating taxi mural, part of Glasgow’s City Centre Mural Trail

By Steven McGinty

If regeneration has been so successful, why are there still so many pilots?

This was just one of the many thought-provoking points raised at the Scottish Urban Regeneration Forum’s (SURF) 25th Anniversary Conference, where the very activity of regeneration was put under the microscope.

In a packed room of delegates, the day opened with two opposing views.

  • The first argued that although regeneration had undoubtedly had its failures, there had been a number of important successes, which had resulted in better places and opportunities for both communities and individuals.
  • The second – and more pessimistic perspective – was that regeneration policy had entirely failed, and that the areas experiencing poverty and deprivation had barely changed over the past 25 years (particularly in Glasgow, where much of the regeneration activity has been focused).

This provided a useful lens through which to view regeneration, as we moved onto a day of workshops and debates on 25 years of regeneration policy, starting from New Life for Urban Scotland all the way up to City Region Deals.

Below I’ve outlined some of the most interesting points to come from these sessions.

Universal income

There was broad agreement that regeneration was about more than building homes, and that one of its core purposes was to tackle inequality.

Universal Basic Income is a policy in which everyone in society is given a sum of money, without any conditions. This policy – likely to be popular – was proposed by a delegate, highlighting its potential for addressing increasing levels of income inequality. A pilot study is already underway in Finland, with participants reporting lower stress levels and greater incentive to work. The Scottish Government has also recently committed to funding local experiments in Fife, Glasgow and North Ayrshire Councils.

Communities need assets

In many of the debates, it was felt that community ownership of buildings and land was key to ensuring a fairer distribution of society’s wealth. Other benefits of community ownership include protecting key local services/facilities (which may have otherwise been lost) and offering better stewardship, as the community have a greater understanding of local needs.

Research has also shown that local communities – who have replaced private landlords – have outperformed the landlords they have replaced. In the past two decades, the value of their land has increased by almost 250%.

Distinctiveness of place

Delegates highlighted that local areas often need local solutions.  For instance, a representative from the Bute Island Alliance noted that addressing their declining population was key to their regeneration goals.

Community consultation

There was a strong feeling that communities had to be consulted. A representative from a local charity explained that “if you are working for a community, then it must include the community”. Others, suggested that some communities would not have the capacity to make decisions on regeneration projects. Yet, this was quickly deemed patronising, with many noting the series of failures by public officials.

Charrettes were seen as an ideal tool for consulting with communities. The Scottish Government define a charrette as:

an interactive design process, in which the public and stakeholders work directly with a specialised design team to generate a community vision, masterplan and action plan.”

The representative from the Bute Island Alliance highlighted that this process had been very helpful in the development of their regeneration plans.

Bringing communities together

It was widely acknowledged that communities are becoming more diverse, and that it’s important to include all members of society. One delegate recounted her experience of Social Inclusion Partnerships (SIPs) – an initiative which aimed to reduce social exclusion – explaining that this model was very successful at engaging with black and minority ethnic (BME) groups. We’ve also seen the Scottish Government recognise the need to encourage young people to get involved in local planning decisions.

Building an inclusive economy

Regeneration has always found it difficult to respond to wider political, economic, social and technological factors. Over decades, deindustrialisation and the change to a more knowledge-based economy has caused significant challenges for communities. For regeneration policy to be successful, it was suggested that people would need to be equipped with the skills to take part in future industries; otherwise we may see inequalities widen. Cities such as Dublin have seen rents increased dramatically due to the inward migration of highly-skilled technology workers, putting pressure on household budgets and showing the challenge for regeneration.

Final thoughts

In the past 25 years there has been an important shift in regeneration, moving from house building programmes to a more holistic approach, which includes policy areas such as health, employment, and the environment. However, the most recent Scottish Government regeneration strategy was published in 2011. It might therefore be time to revisit this strategy and provide a new vision for regeneration, taking recent learning and the changing environment into account. Maybe then, in the next 25 years, there will be no doubt over the successes of regeneration.


The Knowledge Exchange provides information services to local authorities, public agencies, research consultancies and commercial organisations across the UK. Follow us on Twitter to see what developments in policy and practice are interesting our research team.