Leading by examples – retrofitting all types of social housing – part two

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By Ian Babelon

In the first part of two blog posts, published on 22 May, Ian Babelon provided examples of good practice in retrofitting social housing. The second part of this blog post looks at estate-wide and area-wide social housing retrofits.

Introduction

Upscaling social housing retrofits requires learning from individual property retrofits and wider retrofitting programmes. With numbers comes greater complexity. As capacity grows, opportunities for partnerships provide new opportunities to embed retrofit programmes in wider sectoral and place-based strategies. This post considers the role of estate-wide and area-wide social housing retrofits, including how these can benefit from tenant engagement for healthy, inclusive placemaking.

Estate-wide retrofits

Low-carbon retrofitting measures on Lancaster West Estate at the Royal Borough of Kensington and Chelsea have included Energiesprong whole house retrofits at 38 homes, energy-efficiency measures at 367 homes across seven blocks, and testing mechanical ventilation heat recovery systems. The latest measure is the fully carbon-neutral retrofit at Treadgold House. Other measures have included public realm and safety improvements. Along with the extensive resident engagement, the estate has witnessed a deep one-of-a-kind transformation.

However, estate-wide retrofits can be difficult to plan and deliver to a high energy-efficiency standard due to the large up-front costs involved. A mix of whole-house retrofits, fabric-first approaches, redevelopment of poorly designed buildings, and essential scheduled upgrades might be preferable, depending on the context and the heavy cost of building safety compliance.

The acclaimed Passivhaus redevelopment of Agar Grove in Camden, based on the masterplan by Hawkins\Brown, features a mix of solutions that make the estate-wide regeneration more affordable for both the council and residents. These include new council homes, refurbished flats, affordable rental housing, and homes for sale, enabling a tall order of 496 new homes to be delivered in six phases. Besides providing much-needed quality homes to many, the project also acts an exemplar for social and affordable housing in the UK and beyond.

Area-wide programmes

From being an early adopter of the Energiesprong approach to the Deep Retrofit Energy Model (DREeM), enabling  energy-efficient retrofits to dozens of social homes, Nottingham City Homes have been among the first in the UK to develop neighbourhood-wide retrofits. Nottingham City Council even tested the innovative use of Low Temperature District Heating along with whole house retrofits for 94 homes in Sneinton, which proved more complex than initially expected.

In Scotland, the Renfrewshire retrofit programme aims for EnerPHit or AECB Retrofit Standard for up to 3,500 homes across eight neighbourhoods. The initiative is part of a £100m housing-led regeneration programme across the local authority. Renfrewshire Council was selected as Social Landlord of the Year 2022 by the Retrofit Academy for its clear strategy to deliver large-scale housing decarbonisation, adopt the PAS2035 framework wherever possible, and for its proactive engagement of residents throughout the programme.

Other noteworthy programmes include whole house retrofits for 150 council-owned flats on the Holt Dale Estate in Leeds, reaching EPC rating A, benefitting residents who were living in fuel poverty. The 3 Cities Retrofit programme is worth following up as it has the potential to retrofit up to 165,000 social homes across the Birmingham, Coventry and Wolverhampton City Councils.

In France, 14 housing associations in Brittany have partnered to leverage the Energiesprong approach for an initial stock of 2,000 social homes, with a potential to extend the experience to 16,000 social homes. In the north of France, the housing association Maison et Cités selected hemp concrete as the most effective material for a progressive roll-out of fabric-first retrofits to 20,000 homes in the former mining region. Both area-wide retrofit approaches were part-funded by the French public investment agency Banque des Territoires.

Upscaling tenant engagement

Residents should be onboard from day one of their property’s retrofit, but they can also actively contribute to wider retrofit programmes. Insight from the Social Housing Tenants’ Climate Jury report (2021) and the Resident Voices in the Net Zero Carbon Journey report both point to the need to educate and actively involve residents from the planning phase to supporting sustainable lifestyles.

One year on, these needs were felt even more acutely in the build-up to COP26. Critically, residents have expressed that perceived contradictions in council-led environmental strategies such as recycling can have knock-on effects on how they perceive the value and effectiveness of retrofits. This implies that efforts toward improving energy-efficiency and reducing waste should be consistent.

Resident-led and national initiatives have included community gardening and the Incredible Edible network. These can provide additional involvement opportunities as well as quality food and care for the neighbourhood. The demand for greener urban spaces, biodiversity and access to wildlife also came strongly in a related report by Orbit and the Chartered Institute of Housing. Initiatives that upscale tenant engagement include recruiting tenants as board members (at Connect Housing) or embedding tenant involvement in the housing provider’s sustainability strategy (at Notting Hill Genesis).

Providers can also encourage residents to contribute to the Together with Tenants Charter led by the National Housing Federation. The organisation Tpas and partners have shared tenant engagement guidance for ALMOs and housing associations that will be useful in seeking to upscale social housing retrofits. In addition, there has been a recent ministerial push encouraging tenants to voice their concerns more readily, and therefore to exercise scrutiny over what may be dismal housing conditions.

Final thoughts

Collaboration and cross-sectoral partnerships underpinned by active tenant engagement seem essential to deliver large retrofit programmes while hedging against otherwise deterring risks. Exemplars, in turn, help build a greater ‘can do’ attitude and know-how for the wider housing and property sectors on the road to net zero, including area-wide retrofits.

Ian Babelon is a UX Researcher in Idox.

Further reading: more on decarbonising housing and sustainable living from The Knowledge Exchange blog

New life for old homes: the potential of retrofitting social housing | The Knowledge Exchange Blog

Heating Clydebank via the Clyde: renewable heat in the COP26 host city | The Knowledge Exchange Blog

Growing opportunities: the multiple benefits of community gardens | The Knowledge Exchange Blog

Leading by examples – retrofitting all types of social housing – part one

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By Ian Babelon

In the first of two blog posts, Idox’s Ian Babelon takes us on a tour of some of the best social housing retrofits in Britain, and beyond.

Blog posts on the Knowledge Exchange blog have repeatedly shown the need to retrofit social homes at scale to provide decent, comfortable homes while building capacity for low-carbon homes. The recent Powering Up Britain agenda highlights the long-term economic, environmental and social benefits of retrofitting homes, with the latest government funding opportunities including the second round of the Social Housing Decarbonisation Fund (SHDF2) and ECO+. Thankfully, decades of learning in the UK and internationally have led to exemplar retrofits for all types of homes. After considering best practice guidance, this post provides a selection of examples across the UK and beyond.

Designing it right

The National Housing Federation has gathered excellent industry guidance about decarbonising social homes, and how to retrofit traditional and historic homes.

For example, the Sustainable Traditional Buildings Alliance’s Guidance Wheel helps to visualise and manage the interactions between the different dimensions of retrofits required to implement the landmark PAS2035 retrofit framework.

The Sustainable Renovation Guide by the Scottish Ecological Design Guide (SEDA) also provides excellent technical guidance for retrofitting various types of homes. Airtightness is often essential to achieving good energy performance as it prevents thermal gaps, as detailed in this technical guide.

Industry-leading, on-demand webinars hosted by the Northern Housing Consortium also provide guidance and inspiration for all aspects of low-carbon social housing retrofits, from financing to neighbourhood-wide retrofits. Experience shows that having an airtightness champion in the construction team is also key to successful retrofits.

To make best use of technical and design guidance, having Unique Property Reference Numbers (UPRNs) provide a ‘golden thread’ for housing associations. Being able to accurately identify and differentiate between all properties enables compilation of complete datasets about housing stocks.

The Better Social Housing Review (2022) encourages housing associations to work together to conduct and publish an audit of the UK social housing stock. A clearer picture of all social housing can benefit both individual organisations and the wider industry in tracking progress toward decarbonisation and healthy, affordable homes for all. Recent assessments by the Regulator of Social Housing for council homes in London have further revealed the importance of up-to-date, complete datasets to monitor and guarantee building safety measures. Related benefits can include consistent monitoring of energy performance, environmental health, carbon emissions, and customer experience.

Historic and older homes

Social housing in the UK is often associated with housing construction in the period between 1947 and the 1980s. However, according to existing housing unit statistics in England for 2021, there is a total of 400,000 social homes built in the interwar period, and 273,000 social homes built before 1919. Older homes can be located in conservation areas, which limits options for retrofitting.

In 2019, Southside Housing Association used the EnerPHit retrofitting approach (involving the highest levels of energy efficiency) to pre-1919 tenements on Niddrie Road in Glasgow, with a design by John Gilbert Architects, in collaboration with Strathclyde University. As is often required for older housing, the eight one-bed flats benefitted from internal wall insulation to preserve the sandstone street façades. Natural building products were favoured as much as possible to guarantee indoor air quality and permeability while reducing embodied carbon and energy. Heating was supplied with new Air Source Heat Pumps or energy efficient combi gas boilers, along with mechanical ventilation heat recovery units (MVHRs). The project serves as a demonstration exemplar for “deep” tenement retrofits, and received funding from Glasgow City Council, the commissioning housing association, the Scottish Government and the Scottish Funding Council.

High rises

In Hamilton, Ontario, the Ken Soble Tower owned by CityHousing Hamilton was nearing the end of its life, having been built in 1967. The 2021 EnerPHit refurbishment featured external-wall and roof insulation, along with Air Source Heat Pumps. Completed in 2021, it is the first EnerPHit retrofit of an apartment tower in North America, providing 146 affordable housing units to older residents.

Back in Glasgow, the Cedars Court high-rise, comprising 314 flats, owned by Queens Cross Housing Association, benefitted from the first of its kind fabric-first EnerPHit refurbishment in Scotland between 2016 and 2019.

Further examples of high-rise retrofits include 528 flats across three tower blocks at Edward Woods Estate (2011-2014) in Shepherds Bush, Hammersmith and Fulham, and retrofits of 291 flats across two tower blocks at Ethelred Estate (2009-2010) in Kennington, Lambeth.

Co-operative social housing

In London, the North Camden Housing Co-operative commissioned a deep retrofit of Carlton Chapel House to EnerPHit standards. The social housing block of 15 flats was built in the 1980s, and was later susceptible to energy losses, forcing residents into fuel poverty. Renovation took place in 2019, and required decanting tenants to temporary accommodation. Collaboration between the construction contractors and the architects was key to achieving airtightness. Residents reported improved air quality, thermal comfort, and less noise after moving back.

Rural retrofits

The guidance about older and traditional homes is often relevant for social homes in rural locations. Swaffham Prior Heat Network is the first of its kind in the UK, delivering a mix of ground source and air source communal heat to 300 homes, including residents at Sanctuary social homes. The project is the result of collaboration between the Swaffham Prior Community Land Trust, Cambridgeshire County Council and the Cambridgeshire and Peterborough Combined Authority.

Learning from examples

In seeking to bring new life to dysfunctional buildings, it pays to learn from other projects, including unforeseen challenges. Flagship retrofits such as the low rise flats at Erneley Close in Manchester (2015) and 11-storey housing blocks at Wilmcote House in Portsmouth (2014-2018) revealed structural issues while retrofits were under way. Such technical and financial complexities illustrate inherent risks to retrofitting homes that initial building surveys, however comprehensive, may fail to detect. Decanting residents or allowing them to stay in occupancy during retrofit works can both be a challenging experience. In both instances, however, residents reported significant improvements to living conditions after final completion.

Final Thoughts

The scale of the retrofit challenge is enormous. This does not mean starting from scratch, however. The wide range of projects cited in this article demonstrate that social housing retrofits can be delivered at scale for nearly all types of homes, apart from structurally unredeemable buildings. It pays, therefore, to learn, and lead, by example.

Ian Babelon is a UX Researcher in Idox. The second of his blog posts on social housing retrofits will appear in this blog on Wednesday 24 May.

Photograph: Samuel Ryde on Unsplash

Further reading: more on decarbonising housing in The Knowledge Exchange blog

Close to home: getting to net zero means decarbonising the UK’s housing stock | The Knowledge Exchange Blog

New life for old homes: the potential of retrofitting social housing

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by Ian Babelon

How can social housing retrofits help tackle the cost-of-living and climate crises that are currently exercising the minds of landlords, householders, tenants and governments? In this, blog post, Ian Babelon looks at the potential of retrofits for making homes more energy efficient and for futureproofing the built environment.

The benefits and costs of retrofitting

Around 38% of all homes in the UK were built before 1946. As a result, the UK’s housing stock is not only the oldest, but among the most poorly insulated in Europe, leading to higher energy bills and a lower quality of life. At the same time, UK homes account for over 66m tonnes of direct carbon emissions, undermining government decarbonisation efforts.

On many different levels, making Britain’s housing more energy efficient makes sense. Estimates by the UK’s Department for Energy Security and Net Zero (DESNZ) suggest households could save £220-400 in energy bills per year. In addition, retrofitting homes can address fuel poverty, provide decent homes, reduce public health costs, and help deliver decarbonisation targets.

But energy efficiency requires investment. Insight shared by the Greener Futures Partnership shows that it could cost between £13,000 and £25,000 to bring a social home to EPC (energy performance certificate) band C. This does not take into account training and skills requirements to retrofit homes, nor the significant variations in property condition, fabric type, fluctuating costs of construction materials, retrofit design choices, scheduling of renovation works, and availability of construction labour with the right skills. Retrofitting social homes at scale therefore requires working on multiple fronts at the same time.

The cost of not retrofitting

The 2022 Cost of Living Crisis in Scotland report by the Scottish Government shows that as many as 35% of households in Scotland may be fuel poor. In England, figures for 2022 by DENSZ indicate that fuel poverty affects 13.4% of households.

The consequences of fuel poverty are wide-ranging. The annual cost of treating health conditions associated with cold, damp homes in England amounts to £1.3 billion. Poor housing also affects mental health, can impair children’s learning opportunities, and puts older people at greater risk of strokes and other severe health conditions.

A 2021 National Housing Federation report showed that the UK’s social rented sector has made great progress in tackling fuel poverty (64.3% of housing association homes already have an EPC rating of C or above). But the study also underlined how much more needs to be done. An additional £36bn of investment is required, said the report, to bring the remaining 39% of housing association homes up to a C rating, as well as installing heat pumps and other clean heat technologies in all 2.7 million homes.

Financing challenges and solutions

Social landlords also face significant costs for remediation and building safety improvements that hamper their efforts to retrofit homes and meet national energy efficiency targets. As DESNZ rolls out the second wave of the Social Housing Decarbonisation Fund, the NHF has called for long-term funding certainty so retrofits can pick up the pace.

Fortunately, more financing opportunities are becoming available for social landlords looking to make their properties more energy efficient, as reported in a report by the Green Finance Institute. These include local climate bonds, leaseholder finance and insurance-backed ‘comfort plans’, such as the Energiesprong approach, which can pay for insulation measures with energy and maintenance savings.

Fabric first…

It pays to insulate homes before investing in complementary measures such as renewable energy generation or smart technologies. This ‘fabric-first’ approach is an attractive alternative to the large up-front investment costs for deep, ‘whole-house’ retrofits that may be prohibitive for social housing landlords.

Incremental retrofit approaches can combine initial fabric improvement with scheduled upgrades, such as replacing gas with energy-efficient electric heating and hot water, installing air-source heat pumps (ASHP) or introducing smart home devices.

Strategic planning is essential to avoid piecemeal interventions that might prove more costly and less effective over time. The Social Housing Retrofits for the Future report commissioned by the Greener Futures Partnership highlights the need for cross-sectoral collaboration to tackle technical, financial, legal and customer engagement requirements simultaneously by providing extensive evidence from across Europe and the UK.

LETI, a volunteer network of over 1,000 built environment professionals, has published a Climate Emergency Retrofit Guide for use by social housing landlords, designers and contractors. The guide provides an engaging infographic overview as well as guidance for a range of home archetypes.

… Or building from scratch

Are all poorly performing homes worth retrofitting? So-called ‘hard-to-treat’ and ‘hard-to-decarbonise’ homes (about 2% of all social homes) can be very costly to upgrade. LETI provides a decision aid to determine whether one should retrofit or build anew, to be used in conjunction with other guidance.

A key aspect of this decision is to differentiate between embodied carbon (carbon emitted in making construction materials and during actual construction) and operational carbon (emissions produced during occupancy). All things considered, it is usually more worthwhile to renovate and reuse homes than to knock them down and redevelop them.

Beyond retrofitting

As performance increases to meet sector-wide energy-efficiency targets, designing for and monitoring air tightness will become increasingly important to help achieve decarbonisation.

High-performance standards such as Passivhaus ENERPHit are premised on sound air tightness and ventilation to guarantee thermal comfort while reducing energy costs. The Passivhaus Trust provides resources and case studies to help councils, ALMOs and housing associations deliver energy-efficient retrofits and new builds, along with a recent evidence-based research report that makes the case for whole-house, low-carbon retrofits.

The next frontier for retrofitting social housing at scale lies in neighbourhood-wide retrofits that could appeal even more to green finance but would require commensurate public-private partnerships and coordination.

Final thoughts

Overall, retrofitting social housing is a win-win for everyone involved. It is good for the environment, the economy, and the people who live in social housing. The up-front costs can be substantial, but the long-term benefits should make these investments cost-effective.

The social housing sector has clearly been taking action to deliver more energy efficient homes, and it’s working with residents, contractors, local authorities and other stakeholders to ensure that the Social Housing Decarbonisation Fund succeeds.

Challenges remain, notably concerns about skills shortages. But the prize of warmer homes, affordable energy, a better quality of life and a cleaner planet is well worth the effort of overcoming these obstacles.

Ian Babelon, UX Researcher, Idox

A longer version of this article is available for subscribers to The Knowledge Exchange Information Service. To retrieve it from our online database, use the reference number: B67199.

Photo by Erik Mclean on Unsplash

Further reading: more on energy efficient housing from The Knowledge Exchange blog

Growing opportunities: the multiple benefits of community gardens

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Today sees the start of Community Garden Week 2023. Across the UK, communities will be celebrating the many and varied types of community gardens, from children’s and neighbourhood gardens to therapy gardens and allotments.

The benefits of community gardens are almost endless. Evidence suggests that spending time outdoors in green spaces has positive effects on mental and physical health. Community gardens are also social spaces, bringing volunteers from different backgrounds together, which can reduce loneliness and help people of all ages learn more about nature. Community gardens have numerous positive environmental impacts, including improvements to air, soil and water, as well as increasing the biodiversity of plants and animals.

Strong roots, vital functions

Community gardens have their roots in agrarian societies dating back thousands of years. Later, as people moved into cities, many of them transformed plots of urban land into green spaces. These have been especially important for growing food in times of crisis. During World War II, the government’s “Dig For Victory” campaign transformed Britain from a food importer to a largely self-sufficient economy. By the end of the war, 75% of food was homegrown and there were 1.4 million allotments across the country.

During the post-war years, the UK’s reliance on food imports has risen, and by 2020 almost half of our food came from overseas. At the same time, supermarkets have overtaken shops selling local produce, and there has been a steep rise in consumption of processed foods, with subsequent impacts on the nation’s health.

Back to the land

But in recent years, things have started to change. The Covid-19 pandemic underlined the value of green spaces for improving our health and wellbeing. In addition, greater attention to healthy eating, environmental protection and rising food costs has attracted more people to the idea of growing their own fruit and vegetables, herbs and flowers.

Governments have taken note of these trends, and at national and local levels they have introduced measures aiming to make it easier to establish community gardens. One such example is the Community Empowerment (Scotland) Act. Passed by the Scottish Parliament in 2015, the aim of this law is to support communities in doing things for themselves. Part 9 of the Act concerns increasing the accessibility of the land to those who wish to grow their own food.

The Act requires every Scottish local authority to prepare and publish its own food growing strategy. These strategies identify land for allotments and other community growing and describe how the authority will meet demand. While preparing their strategies, local authorities have consulted a wide range of stakeholders, including allotment associations, community councils, current allotment holders and existing community gardens.

Planning departments need to be involved in the preparation of food growing strategies, and will also require consultation about consents for community garden projects. But there is a clear shift towards official encouragement of community growing. The Scottish Government’s most recent National Planning Framework specifically mentions the importance of land for community food growing as an integral part of placemaking.

Food Growing Strategies: diverse ideas in action

The food growing strategies published so far demonstrate that Scotland’s local authorities have enthusiastically embraced the responsibilities placed upon them by the Community Empowerment Act.

Scottish Borders Council’s Food Growing Strategy includes ideas on getting started in growing activities, guidance on available support and information about existing community gardens and orchards in the region. It also features case studies of successful community gardens, including the Greenhouse Project in Galashiels, which provides home-grown produce for food parcels distributed to local families. The project also provides live cookery classes for children and recipe bags to support home cooking and healthier meals.

Argyll and Bute Council’s Food Growing Strategy features examples of good practice, including a case study of the Kyles Allotment Group, which was set up after the community purchased Acharossan Forest. The group rents plots to local people who grow a variety of fruit and vegetables, and there is also a community orchard.

Falkirk Council’s Food Growing Strategy explains how the council plans to increase space for allotments and community growing, including using some of the 632 parks and open spaces across the area for new growing sites.

The preparations for Glasgow’s Food Growing Strategy included a series of community engagement meetings across the city at which people were asked to identify any potential growing sites in their area. As a result, the strategy provides a map of existing and potential allotment sites in Glasgow.

Growing pains

The increasing popularity of home-grown food has underlined the shortage of growing spaces. Last year, local authorities in Scotland reported high numbers of people were waiting for an allotment. In Edinburgh, the figure was 2,637, with a similar number in Glasgow. In some council areas the waiting list dated back 10 years.

In response to the significant demand for allotments, the Scottish Parliament’s Local Government, Housing and Planning Committee launched an inquiry to scrutinise the delivery of local authorities’ responsibilities concerning community growing under the Community Empowerment Act. The Committee published its findings in 2022.

Among the challenges identified by the inquiry was the difficulty in gaining access to land for growing. Some witnesses giving evidence to the Committee expressed frustration about large amounts of vacant land that had the potential as growing spaces being unused by developers. The Committee also repeatedly heard that limited resources in planning departments were holding up applications for new allotments.

Among its recommendations, the Committee suggested that the Scottish Government might explore whether the provisions of Part 9 of the Community Empowerment Act could be extended beyond local authority owned allotments to other sites, such as those offered by the NHS, or to private allotment sites.

Beyond allotments: community growing opportunities

The shortage of allotments doesn’t mean people can’t get involved. Volunteering websites advertise numerous opportunities to join community garden projects. While previous experience is welcomed, most community gardens are just happy to receive help of any kind. And for the volunteers, enjoying the fresh air, meeting new people and learning new skills are just some of the rewards of taking part.

Food poverty, climate change, health inequalities and social isolation are among the big challenges of our age. No-one is suggesting that community growing projects can solve these problems on their own. But in their own modest way, community gardens are improving the lives of individuals, enriching communities and doing their bit for the planet.

Photo by Elaine Casap on Unsplash

Further reading: more from The Knowledge Exchange blog on green spaces

Season’s Greetings

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The Knowledge Exchange Information Service will close on
Friday 23 December. Our service will reopen on Tuesday 3 January 2023.

The first bulletin of 2023 will be published on 11 January, and the first Topic Updates of the New Year
will appear in the week beginning 9 January.

Thank you from everyone at The Knowledge Exchange for using our services in the last year.
We send you all our best wishes for the festive season and for a happy and healthy year ahead.

Scotland’s care system for children and young people: how do we keep the Promise in rural areas?

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By Hollie Wilson

At the start of 2020, an independent review was published setting out what needed to be done to bring about changes to the care system for children and young people in Scotland. At the heart of the review is “The Promise” to look after Scotland’s most vulnerable children. It is a promise:

  • to give children a voice in decision-making about their care;
  • to support families and help them overcome difficulties;
  • to offer children a loving home, where possible with their brothers and sisters;
  • to support children in developing relationships in the community; and
  • to support children and their families within a helpful, accountable and responsive system.

For children, families and social workers in rural areas, keeping The Promise presents particular opportunities and challenges. This was the focus of a recent webinar hosted by Iriss, a charity that works with people, workers and organisations in social work and social care to help them use knowledge and innovation to make positive change happen.

Although the webinar focused primarily on care staff in rural areas of Scotland, it became clear that there are common issues that apply across Scotland.

The Promise

Opening the discussion, Brian Houston, Head of Support at The Promise Scotland, and a former social worker in children’s services, gave an overview of the Promise. He noted that The Promise was published in February 2020, only one month before the COVID-19 pandemic began in the UK. This disrupted the process of introducing The Promise, and its effects are still being felt today.

Brian stressed the importance of supporting social workers in rural areas, particularly because of the emotional labour involved in supporting children and their families. In addition, people working in rural areas were more likely to feel isolated and vulnerable, which could affect their relationships with the families relying on their help.

Unique challenges to rural areas

Mandy Sheridan, Service Improvement Officer with Argyll and Bute Health and Social Care Partnership  highlighted some of the unique issues and challenges facing rural areas. Even issues facing all parts of the country, such as recruiting and retaining staff, can have very different impacts in rural areas.

Because of recruitment and retention difficulties in rural areas,  it can be hard to provide responsive and timely support. For many islands and rural areas, there may not be a permanent police or social work presence. It can be difficult to choose the social workers who would work best with each family if teams are small or lack training in certain areas due to lack of resources. In turn, that can lead to a lack of trust from families if they feel social workers cannot  respond to their situation or circumstances.

Stigma and privacy

Another issue highlighted was the stigma associated with needing a social worker. This can be present anywhere, but can be more pronounced in rural areas where the communities are much smaller and there is a lack of privacy. Social workers travelling into the area at specific times or seeing the same people, can bring unwanted attention to families or individuals.

And because in rural areas social workers are often living in the same communities they are working in this can raise difficulties in relation to boundaries and enabling social workers to have a separate life away from their work. Even so, some personal experiences raised in the webinar highlighted the positive side of this. For example,  having the opportunity to create relationships with families over time,  – and in a closer way than might be possible in a large city – could foster better outcomes and support.

Care for everyone

Other issues Mandy raised applied to both rural and urban areas of Scotland, such as delivering social work that is accessible and equal to each child or young person and their families. Care has to be flexible in order to adapt to the needs of different families and  situations, while still providing a high-standard of work and engagement. A lack of resources can hinder that ability, and  one of the goals of The Promise is to address these resource issues.

The webinar also underlined that long-term change takes time, and that Scotland must be patient if it wants to meet each of the aims of The Promise effectively, and create long-lasting systemic change in care and social work that can continue on for the following generations.

Final thoughts

The webinar provided an insight into the work of social workers, particularly in rural areas of the country, identifying some of the unique challenges which are perhaps not as clearly understood as those in urban areas.  The COVID-19 pandemic was identified as a barrier towards achieving The Promise over the last few years, but as the country moves forward, there will hopefully be more steps taken to supporting families and children to the level that Scotland is promising.

Image: Photo by Annie Spratt on Unsplash

Further reading: more from The Knowledge Exchange blog on caring for children and young people

Media and information literacy: navigating a complex landscape

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By Hannah Brunton

UNESCO’s Global Media and Information Literacy Week 2022 takes place from 24-31 October 2022 under the theme of “Nurturing Trust”, giving governments, educators, information professionals, and media professionals the chance to discuss and reflect on critical issues that the world is facing in relation to misinformation and disinformation, and the challenges of navigating the online environment.

What is media and information literacy?

Media and information literacy (MIL) is defined by UNESCO as “an interrelated set of competencies that help people to maximise advantages and minimize harms in the new information, digital and communication landscapes”.

Previously, media literacy (ML) and information literacy (IL) have been treated as distinct concepts, with ML focusing specifically on media engagement, and IL referring in a broader sense to information skills such as search, discovery, access, analysis, and management.

In the early 2000s, UNESCO united the concepts under the umbrella term of media and information literacy (MIL), and while there is still some debate among ML and IL experts about whether this is the best approach, it is generally accepted that there is value in grouping them together to develop holistic policies and initiatives.

The UK’s Media and Information Literacy Alliance (MILA) have chosen also to treat the two concepts as one. They define MIL as “the ability to engage fully with media and information in people’s connected daily lives…engaging with media and information safely and healthily, critically and actively, with positive social consequences”.

Key MIL competencies include the skills and abilities to find, critically evaluate, interpret, manage, create, communicate, store, and share media and information, both online and offline.

Why is it important?

With rapid technological developments in recent decades and the exponential growth of media and information online, it is vital that people are equipped to navigate this increasingly complex landscape. MIL is therefore becoming a growing priority for key stakeholders including librarians, teachers, policymakers, media professionals, and youth organisations.

UNESCO estimates that 60% of the global population are internet users, and as this number grows and social media becomes an increasingly powerful tool, it is vital that people across the world can recognise potentially harmful content and prevent its spread.

MILA and UNESCO have highlighted concerns about the spread of misinformation and conspiracy theories around Covid-19, the climate crisis and violent extremism, and have warned that the spread of such misinformation threatens to weaken social unity, undermine democracy, and erode trust in government and the media on a global scale.

Increased access to online environments has led to a blurring of the lines between consumers and producers of information. As it becomes easier to create and share content online, it becomes increasingly difficult to effectively evaluate such content, distinguish between reliable and unreliable sources, and form balanced and informed perspectives.

The skills associated with MIL are crucial to addressing these issues, and there is a clear case for MIL initiatives that help people to develop these skills as a part of their lifelong learning. Being able to understand where information comes from, identify ‘fake news’, recognise bias, think critically about different perspectives, and create and share media responsibly, can encourage greater civic engagement and empower individuals and communities to create positive change.

MIL initiatives and resources

UNESCO are leaders in the global MIL arena in terms of influencing policy and strategy. Their Media and Information Literacy Alliance (distinct from the UK’s MILA) was set up to facilitate strategic partnerships and networks among the global MIL community and is open to all organisations and individuals.

UNESCO have various MIL-related publications including their MIL Policy and Strategy Guidelines, the MIL Curriculum aimed at both educators and learners, the Global MIL Assessment Framework for assessing country readiness, and the MIL Cities framework aimed at key stakeholders in the development of MIL at the city level. The MIL CLICKS campaign has been designed to encourage individuals to critically evaluate information before sharing it online.

In the UK, MILA was launched in response to the government’s Online Media Literacy Strategy, which was published by the Department for Digital, Culture, Media and Sport (DCMS) in July 2021. DCMS have since launched their Media Literacy Programme Fund which is intended to award grants for UK media literacy initiatives.

MILA have recently published the MILA Framework, a draft Information Literacy Impact Framework and a guide focused on disinformation around the Russian invasion of Ukraine. They have also launched a ‘Disinformation Step by Step’ MOOC (massive open online course) for educators, librarians, teachers and journalists, and have previously delivered free webinars during 2021’s Global MIL Week.

Building a media and information literate Scotland

Last month, CILIP Scotland ran an afternoon of online sessions on Building a Media, Digital and Information Literate Scotland, as part of their series of online Autumn Gatherings.

The event included a presentation on UNESCO’s MIL initiatives by Sheila Webber, Director of the Centre for Information Literacy Research at the University of Sheffield. Webber discussed the scope and impact of UNESCO’s work on MIL, noting the value of their publications and initiatives while highlighting the need for stronger partnerships and communication between stakeholders at the global level.

A panel discussion took place on issues around MIL for young people in Scotland and included a conversation about ‘Maddie is Online’ – a project aimed at developing MIL among pre-teen children through a video cartoon series addressing key challenges of the online environment.

The event also included a presentation on Ofcom’s ‘Making Sense of Media’ project, which involved in-depth research on the current state of media literacy in the UK and pilot initiatives promoting MIL among underserved communities.

A session delivered by Dr Ann Wales from the Digital Health & Care Innovation Centre discussed the ‘Information for Wellbeing’ course which was recently developed with NHS Scotland and the Scottish Library and Information Council (SLIC), to equip library staff with skills to help users find trusted health and wellbeing information. Dr Wales emphasised the importance of literacies in enabling engagement and influencing national policy change.

Final thoughts

There is a clear need for focused efforts to develop MIL and enable people to engage effectively with media and information. As demonstrated by the work of UNESCO and MILA, collaboration and strategic partnerships are key, and initiatives like Global MIL Week offer a valuable opportunity for the international and cross-sectoral communication needed to coordinate the global effort to ensure MIL for all.

Further reading: more about information, media and digital skills on the Knowledge Exchange blog:

Skilling up: the case for digital literacy

Social media: does it influence political participation?

Assessing information quality: sorting the wheat from the CRAAP

Forgotten children: child trafficking in the UK

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By Hollie Wilson

One of the biggest stories earlier this summer was the revelation by long-distance runner Sir Mo Farah that he was trafficked from his home in East Africa at the age of nine. In a BBC documentary, he revealed that he was taken from his family by an unknown woman and brought over to the UK.

Sir Mo’s story is sadly not a rare one. Every year, thousands of children and young people are trafficked to the UK, for a variety of reasons, including exploitation, forced marriage, domestic slavery, forced labour or crime. Earlier this year, a report from Every Child Protected Against Trafficking (ECPAT) noted that local authorities in England have a legal duty to safeguard and promote the welfare of children in their area, according to Section 17 and Section 22 of the Children Act 1989. Section 20 also imposes a duty on local authorities to provide accommodation for children in their area if the child is abandoned, lost or has no parental guardian.

Use of hotels by Home Office

A major issue facing children’s services with regard to child trafficking is finding adequate homes or places of care, particularly for the most vulnerable children. One of the main issues highlighted by the ECPAT report was the use of hotels by the Home Office to house unaccompanied children arriving to the UK. These hotels are outside of the English care system, and therefore increase the risk of these children suffering harm.

Immigration Minister Kevin Foster estimated that around 1606 children were being accommodated in hotels by the Home Office from July 2021 to June 2022. A response to the report found that 45 of those 1606 children went missing. This equals roughly four or five a month, and around one child going missing per week. Some of the children reported were as young as 11 years old.

The ECPAT report identified some of the main safeguarding details that have not been implemented by the Home Office. These include: getting details about the child’s background from before they came to the UK; information on why they have come to the UK; and evaluating the child’s vulnerability and risk of being trafficked. Addressing these could identify children in need, and prevent further exploitation or harm towards those at risk.

Support for survivors

For those who have survived child trafficking, the road to receiving sufficient and appropriate support is not easy. Some of the experiences reported include a young woman who was sexually exploited around the country as a child, yet was fined for being a “prostitute”. Even when she approached the police as an adult, the woman was not identified as a victim of trafficking. Another survivor was trafficked from the ages of 11 to 20, and despite being found by her youth worker numerous times in dangerous situations, was never identified as a victim of child trafficking and exploitation.

Even first responders have been found, in the instance of rescuing a child, to expect the child to declare themselves exploited, rather than using indicators and context clues to declare them so. A child will rarely have the understanding of what has happened to them at that moment, as many are groomed by their traffickers and don’t realise they were abused. This lack of understanding only increases when the child doesn’t understand English.

What has been done and what can be done?

Recommendations have been made for better collaboration and co-ordination between areas of Government. In addition, the NSPCC have argued for better support for children identified as trafficking victims, in order to tackle physical injuries (ill health, STIs or pregnancy from sexual violence), emotional issues (distress, feelings of shame and guilt) and potential lack of access to education or social and emotional development.

On 24 August 2022, the Home Office published news regarding the New Plan for Immigration. One of the changes highlighted is that “the transfer of unaccompanied asylum-seeking children (UASC) from temporary hotels to long-term care will be sped up.” Minister Kevin Foster stated that councils will have five working days – rather than ten – to transfer UASC from hotel accommodation to care once a referral is made under the National Transfer Scheme. Councils will also receive an additional £2,000 per child per month for the first three months if they make the transfer within five working days.

Cases such as Sir Mo Farah shedding light on their own experiences can also have a significant impact on raising awareness. Anti-trafficking charity Unseen UK has reported a 20% increase in calls to their helpline following his documentary.

With its recent push into the spotlight, it is crucial that this issue not be left to fade into the background before real progress is made and all vulnerable children are cared for.

Photo by Japheth Mast on Unsplash.

Further reading: more from The Knowledge Exchange Blog on children and young people