Digital Leaders Week: Digital government – looking beyond Britain

 

Image: Digital Leaders

This week, the Knowledge Exchange blog is marking Digital Leaders Week with a look back at some of our digital-themed blog posts from the past, and focusing on more recent digital developments.

Our blog has often taken an international view of digital transformation, looking for lessons that might be learned from cities and countries around the world that have been leading the way in making the most of digital technologies in society.

Singapore is one country that has been blazing a trail in digital readiness, and in October 2015, we reported on the city-state’s efforts to ensure that more and more government services could be delivered electronically.

Among the earliest innovations was eCitizen – a first-stop portal for government information and services:

“When the portal was first introduced it pioneered the concept of cross-agency, citizen-centric government services, where users transact with ‘one government’ (the ability to access several government services via the one website).”

That was impressive enough, but, as the Smart Nation website explains, Singapore has continued to explore how digital innovation can improve citizens’ lives. From assistive technology and robotics in healthcare and environmental news updates to autonomous vehicles and an app linking parents and schools, Singapore’s digital revolution is transforming the way its citizens live, work and play.

Closer to home, Estonia has been leading the way on digital government. Our blog post from August 2015 reported on the country’s pioneering approach:

“In Estonia, digital has become the norm, and most government services can now be completed online. They have managed to find a way of creating partnerships between the government, a very proactive ICT sector and the citizens of Estonia. As a result, the country of just 1.3 million people has become a leader in digital government.”

The article went on to highlight some of the key elements in Estonia’s approach to digital government:

  • An ID card (installed on a mobile phone), providing every citizen with secure and instant access to online services such as internet banking and public transport.
  • A national register providing a single unique identifier for all citizens and residents in Estonia.
  • Estonian government services, including verification of citizens’ identities, enabling them to vote in e-elections. Once a voter’s identity has been verified, the connecting digital signature is separated from the vote. This allows the vote to be anonymous.

In 2017, Wired magazine called Estonia “the most advanced digital society in the world.” And with good reason:

“Estonians have complete control over their personal data. The portal you can access with your identity card gives you a log of everyone who has accessed it. If you see something you do not like – a doctor other than your own looking at your medical records, for instance – you can click to report it to the data ombudsman. A civil servant then has to justify the intrusion. Meanwhile, parliament is designed to be paperless: laws are even signed into effect with a digital signature on the president’s tablet. And every draft law is available to the public to read online, at every stage of the legislative process; a complete breakdown of the substance and authorship of every change offers significant transparency over lobbying and potential corruption.”

Our blog noted that there were lessons for the UK to be learned from the Estonian experience:

“…it’s clear that when government, the private sector and citizens come together, it is possible to create a society that is digitally connected.”


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In 2019, Idox Elections has gone from strength to strength, delivering local and European Parliament elections in the UK. In addition, Idox made electoral history in Malta, using an Electronic Vote Counting Solution to count the country’s European Parliament election ballots for the first time. Idox’s e-counting software successfully reduced the counting time from days to hours, delivering the poll results in record time.

Climate change: we can reclaim cities from the car without inconveniencing people

This guest blog was written by Richard Kingston, Professor of Urban Planning and GISc, University of Manchester and Ransford A. Acheampong, Presidential Academic Fellow in Future Cities, University of Manchester.

Since the 1920s, the car has revolutionised the way people travel; eliminating the constraints of distance while offering a personal, fast and convenient way to get from one place to another. Cities have been designed and built to make space for cars, and many cities which existed centuries before the advent of the car reshaped their streets to accommodate it.

The car, along with investments in major road infrastructure, has allowed people to live further away from city centres. The result has been that residential settlements can sprawl out over large areas – a perfect example is US surburbia. Yet people’s dependence on cars poses a major threat to public health and the environment.

It is estimated that there are more than a billion cars in the world. As well as driving up energy use, contributing to more than 70% of C0₂ emissions in the transport sector and reducing air quality, cars are also responsible for increasing obesity and chronic illnesses and killing more than 1.25m people around the globe every year in traffic accidents.

Cities around the world are taking steps to reduce the dominance of the car, to benefit residents and the environment. Of course, big changes in urban planning and individual behaviour are likely to take decades to accomplish. But while there’s no one plan which can work for every city, there are a few ways that authorities can reduce people’s dependence on cars, and reclaim space for pedestrians, cyclists and public transport.

1. Introduce car-free zones and charges

Car-free zones and charges are increasingly being adopted in cities around the world. These areas, which deter or restrict car use, can range in size and nature. In some cities, such as Copenhagen and Brussels, cars are entirely banned from parts of the city centre.

Other cities have instituted partial bans: for example, in Madrid, cars not belonging to residents are banned from the heart of the city. The entire city of Ghent, in Belgium, is car-free – but public transport, taxis and other permit holders may be allowed to drive through the city at up to five kilometres per hour. Elsewhere, like in central London, charges are applied to drivers entering during peak hours or using polluting vehicles.

To make these restrictions work, it’s crucial for city authorities to gain public support for them. The 2008 attempt to introduce what would have been the UK’s largest congestion zone in Greater Manchester was rejected in a referendum by 79% of voters on a 53.2% turnout. A number of opposition groups, involving businesses, residents and leaders of councils, mobilised to defeat the plan.

Many did not support the proposals in Manchester because they did not feel adequately consulted. Perhaps experimenting first at a much smaller scale, in the city centre, and gradually expanding to other parts of the city would also help people to accept the proposals.

2. Provide public transport alternatives

Many people living in suburbs or on the outskirts of cities might view restrictions on cars negatively, as a source of inconvenience or even a loss of freedom. An obvious way to address these concerns is to provide people with reliable, flexible and cost-effective public transit.

Adequate investments in public transit today will provide benefits in the long term. For example, evidence shows that there is an overall decreasing trend in car use in many cities across Europe, the US and Australia. A number of factors explain this trend, including the provision of public transit, having more older people who tend to drive less and the rise in fuel prices.

What’s more, young people today – especially young men – are delaying learning to drive and are less likely to own a car, compared to the generation before them. If fewer people are going to drive, then the public transport of the future needs to be affordable and accessible for both young and old.

3. Reshape the city

Significant progress towards reducing car use will be made by addressing underlying factors through urban planning. We need to build high density, mixed-use developments with affordable housing and excellent green spaces. We need to offer people the opportunity to live closer to shops, employment and recreation, thereby promoting “active” travel such as walking and cycling.

There are examples of planned and ongoing urban developments across the globe, including Masdar City in the United Arab Emirates and The Great City in China prioritising walking and public transit over cars, as well as experimenting with electric and driverless vehicles. These new developments are aiming to provide basic services within walking distance, create safe spaces for people to walk and provide public transit that uses clean energy.

Cities such as Copenhagen, Amsterdam, Malmo and Utrecht are reallocating road space from motorised to non-motorised transport and investing in new cycling infrastructure. It should not be unthinkable to have protected cycle highways connecting suburban communities to their city centres, as has been the case for cars for many decades.

So, there are a number of ways by which cities could significantly reduce car dependence and ultimately become car-free. But such policies must aim to change behaviours, as well as reshape the built environment. Both inner city and suburban residents must be able to access reliable public transport.

Above all, people want to be heard and involved in designing interventions that directly affect them. If people can own the vision and understand the benefits of the car-free city, then nothing will stand in the way of reclaiming the city from the car.


Guest post written by Richard Kingston, Professor of Urban Planning and GISc, University of Manchester and Ransford A. Acheampong, Presidential Academic Fellow in Future Cities, University of Manchester.

This article is republished from The Conversation under a Creative Commons licence. Read the original article.

Zoning in on air pollution: low emission zones to tackle our dangerously dirty air

Image by Mike Malone

At the start of this year, the World Health Organisation (WHO) announced that air pollution posed the greatest threat to global environmental health in 2019. The UN’s public health agency estimates that nine out of ten people worldwide breathe polluted air every day.

Most of the pollutants in our air today come from traffic. Nitrogen dioxide and microscopically small particles emitted by motor vehicles can penetrate respiratory and circulatory systems, heightening the risks of heart attacks, lung cancer and respiratory conditions.

In the UK, poor air quality is estimated to cause the early deaths of 40-50,000 people each year, while in London 9,500 are believed to have died prematurely in 2010 due to air pollution.

The road to cleaner air

Across Europe, national and local authorities have been responding to the health risks posed by air pollution with measures to tackle emissions from vehicles. Many have introduced low emission zones (also known as clean air zones). These regulate vehicles with higher emissions, banning the most polluting vehicles from entering the zone and requiring them to pay a fee if they enter the area.

In various countries, low emission zones have different rules according to the type of vehicle and whether it meets EU emissions standards. In Germany, for example, there is a national framework of low emission zones affecting all motor vehicles except motorcycles. In Denmark, a similar framework applies to all diesel-powered vehicles above 3.5 tonnes. In Paris, all vehicles entering the low emission zone are required to display a sticker according to their emissions standards. The most heavily polluting vehicles are not allowed in. In addition, any vehicle can be refused entrance to the city centre in response to high levels of pollution on a given day.

A growing number of UK cities, such as Leeds and Birmingham have been working on the introduction of low emission zones, and some have already been implemented in Norwich, Oxford and Brighton.

In Scotland, the Scottish Government plans to create low emissions zones in the country’s four biggest cities by 2020, and the first of these is now up and running in Glasgow. The first phase was launched in January, targeting buses, which are among the most polluting vehicles. Glasgow’s biggest bus operator, First Bus, has purchased 75 new buses fitted with low emissions systems complying with the EU’s Euro VI standards. The scheme will be extended to other vehicles in stages.

London’s LEZ and ULEZ

Since 2003, when the congestion charge was launched, London has taken the lead with measures to tackle what Mayor of London Sadiq Khan calls the city’s “filthy, toxic air”.

In 2008, London created a low emission zone, and in 2017 a Toxicity Charge (T-Charge) introduced a surcharge for the most polluting vehicles entering central London. But levels of pollution in the capital remain stubbornly high, and so new measures have now been developed.

From 8 April 2019, an Ultra Low Emission Zone (ULEZ) will be in place in London, imposing tighter exhaust emission standards. The ULEZ will cost £12.50 for diesel cars manufactured before 2015, as well as most pre-2006 petrol cars cars, motorcycles and vans up to 3.5 tonnes. Vehicles over 3.5 tonnes will have to pay £100 to enter central London. These charges are on top of the £11.50 congestion charge. Failure to pay the ULEZ will result in fines of £160 upwards.

By 2021, the ULEZ will be extended to the north and south circular roads, taking in more London boroughs, including Brent, Camden, Newham, Haringey and Greenwich. By that time, it’s expected that 100,000 cars, 35,000 vans and 3,000 lorries will be affected per day.

There have been mixed responses to the incoming ULEZ. Health organisations such as the British Heart Foundation and the British Lung Foundation, have welcomed the measure, and environmental bodies also see the ULEZ as a step in the right direction. Sustrans, the sustainable transport organisation, commended the Mayor for “showing welcome leadership on tackling toxic air pollution.” Friends of the Earth welcomed the expansion of the ULEZ as “a promising step towards clean air in the city centre”, and called for further moves to protect the health of people living in Greater London.

However, motoring organisations voiced their concerns about the new zone. The RAC has argued that expansion of the ULEZ into residential areas will hit those on low income backgrounds hardest:

“…many now face the daunting challenge of having to spend substantial amounts of money on a newer vehicle or face a daily charge of £12.50 to use their vehicles from October 2021.”

The Road Haulage Association has voiced its opposition to the early application of the ULEZ to Heavy Goods Vehicles, claiming that the measure will have limited impact on improving health and air quality in central London.

Final thoughts

Striking a balance between environmental, health and economic pressures was always going to be a challenge. Even in London, which has led the way in tackling poor air quality, longstanding policies aimed at reducing air pollution have failed to bring it below legal levels. The new ULEZ may go some way to doing that, but it might also antagonise drivers faced with ever-rising costs. Cities on the journey to cleaner air are in for a bumpy ride.


Further reading on tackling air pollution

Free for all: fare-free public transport is going places

At the end of 2018, the coalition government in Luxembourg announced plans to abolish charges for anyone using trains, trams and buses. Beginning next spring, public transport across the country will be free for all.  The measure extends an existing scheme allowing those under the age of 20 to travel free on the country’s public transportation network.

One of the driving forces behind the move is tackling air pollution, largely caused by motor vehicles. In the capital city of Luxembourg, traffic congestion is a serious problem, where a study has suggested that drivers in 2016 spent an average of 33 hours in traffic jams. Across Europe, air pollution is estimated to cause half a million premature deaths each year.

Beyond Luxembourg, the idea of fare-free public transport has been gaining ground. In September, Dunkirk became the largest city in Europe to introduce free transit on its entire bus network. And last summer, Estonia extended to the whole country a free public transport scheme that has been operating in the capital, Tallinn, since 2013. There’s also growing interest in developing fare-free transport in Germany and Paris.

Free public transport: the driving factors

While environmental and public health considerations have pushed the idea of free public transport up the political agenda, the measure is also seen as a way of boosting local economies and tackling social exclusion.

Tallinn’s city authorities believe that free public transport is not only good for those on low incomes, but also for persuading the better off to leave their cars at home while enjoying life in the city’s restaurants, cafes and shops. It’s also beneficial for the municipal finances: every time a resident registers for the scheme, a proportion of tax is allocated to the city. According to the head of Tallinn’s European Union Office, “We earned double as much as we have lost since introducing free public transport.”

Putting the brakes on fare-free travel

But free public transport hasn’t worked everywhere, and some schemes have been withdrawn, largely because the costs have been unsustainable.

  • In the 1970s, a free transportation experiment in Rome tried and failed to persuade drivers to exchange their private vehicles for public transport.
  • Forty years after it began, a city centre free bus service in Seattle was dropped as part of a cost-cutting programme in 2012.
  • Also in 2012, Portland’s inner city free public transport system, introduced in 1975, was withdrawn under a package of service cuts.
  • In 2014, spiralling costs forced the Belgian city of Hasselt to abandon a free transport programme that had been in operation since 1997.

Cost is also a factor giving pause for thought to cities considering new free public transport schemes. Anne Hidalgo, the mayor of Paris, is keen on the idea, but needs to take account of the revenue implications. Transport fares account for a third of the city’s transport budget, and universal fare-free travel would open up a funding gap of €3.5 billion a year. For the time being, she has proposed free public transport for children under 11.

Here, there, but not everywhere

The main point of free public transport is to encourage more people to leave their cars at home, resulting in reduced traffic congestion and better air quality. The big challenge is developing a public transport system that goes a long way to matching the flexibility, convenience and door-to-door travel times of private vehicles.

In 2016, a study of the Tallinn scheme found that, while public transport use increased by 14%, car use declined by only 5%. The biggest increase in public transport use came not from drivers, but from pedestrians and cyclists, whose journeys on foot or by bike fell by 35-40%.

Elsewhere, research has suggested that fare-free public transport is more suited to smaller communities than to big cities. A 2012 study of 39 fare-free transit schemes in the United States found that most were successful in attracting greater public transport usage. However, these schemes were mostly in small municipalities, holiday resorts, and university towns.

This research echoed the findings from a previous study, which also argued that eliminating fares for specific groups, such as students and older people, would be more effective than universal free transport in addressing traffic congestion in larger cities.

In the UK, this targeted approach has been adopted for older people, many of whom can travel by bus free of charge. In London, accompanied children under 11 can travel for free on the tube, DLR, Overground and TfL rail services. But, while students and young people can benefit from reduced fare schemes, the UK has not followed the example of the Netherlands, where students can travel on buses and trams for free.

All aboard?

Back in Luxembourg, some believe that fare-free public transport will fail to address the country’s traffic congestion and air pollution problems, and could actually make things worse for commuters. Another blogger has suggested that the scheme will not persuade drivers to leave the car at home:

“An alternative way of levelling the playing field between car driving and public transport without inducing even more people to travel is to increase the petrol tax. Indeed, petrol prices in Luxembourg are markedly lower than in neighbouring Germany, Belgium and France, which may well contribute to Luxembourgers’ reliance on cars.”

Many of those advocating free transport schemes are not setting out a one-size-fits-all approach. As the head of Tallinn’s European Union Office observes, the diversity of schemes in operation should encourage transport authorities to consider what’s right for their localities:

“Municipalities should be brave to use their city as a testing ground to find out what system is realistic for them to implement.”

The ‘Netflix of transportation’ – could MaaS be the future of urban mobility?

digital city_unsplash

Congestion, air pollution, inadequate public transport services – these are just some of the issues cities around the world are having to try and mitigate.  Could Mobility as a Service (MaaS) be the solution?

A recent webinar presented on Intelligent Transport looked at the different approaches currently being proposed, discussing the various benefits they offer and the challenges they face.

What is MaaS?

Although MaaS is enabled by technology, it was made clear from the get go that it is fundamentally about the user perspective.

Keynote speaker, Jonathan Donavan, CPO of Masabi, highlighted one definition provided by University College London’s MaaS Lab:

“Mobility as a Service (MaaS) is a user-centric, intelligent mobility management and distribution system, in which an integrator brings together offerings of multiple mobility service providers, and provides end-users access to them through a digital interface, allowing them to seamlessly plan and pay for mobility.”

Essentially, MaaS aims to provide the convenience of a private vehicle without the need for ownership, making users’ lives easier.

From the user perspective, it has to make it easier to plan and pay for travel, match the right mode of transport for the journey, be cost-effective and provide complete journey coverage. From a city perspective, it has to move people away from private cars, keep the city moving, provide equitable service to riders and optimise transport resources.

Real world examples

In an attempt to address these needs, a number of pilots have emerged. These include: the Whim app in Finland, which has now expanded to projects in the UK and Europe; Transport for Greater Manchester; UbiGo in Gothenburg, which has expanded to Stockholm; and NaviGoGo, Scotland’s first MaaS web application, similar to UbiGo, which was piloted in Dundee – to name but a few.

Other examples of MaaS in practice, include: Uber, which is expanding its market by bringing different forms of transport onto the platform; Citymapper, a journey planning app bringing in different ways of paying for and commissioning your own travel; Transit App, a navigational app based in Montreal, Canada; and Kisio’s PlanBookTicket, a mobile ticketing solution.

Stephen Miller, the Communications Lead at Transit outlined the work they are doing. Transit provides navigational services getting people from A-B without their own car, shows nearby transport and other mode options, and can track buses and trains approaching in real time. It also includes bike share, car share, your own bike, walking and now scooters, showing how multiple modes can integrate. It is the number three navigation app in the US and Canada, after Google Maps and Waze.

With PlanBookTicket, Kisio has moved towards a one platform MaaS, as described by their Chief Product Officer, Laurent Leca. It covers the data platform, trip planner, booking and ticketing, and analytics. Providing a seamless user experience, it offers a full ticket range which can be purchased with or without an account and it enables flexible integration with the existing infrastructure, making it affordable for medium-sized cities.

These real world examples show that MaaS is about enabling a simple and combined experience. Such initiatives are a good example of how the public and private sector are working together by combining various transport options. Nevertheless, there are still issues that need to be addressed for MaaS to be a true success.

Subscription or account based MaaS

MaaS has been referred to as the ‘Netflix of transportation’. However, a digital platform is very different to providing physical services and there are a lot of different services available for providing transport. In consideration of what might be the best model for MaaS, two were discussed: subscription based and account based.

Subscription based benefits:

  • Commitment to package means usage of car may be reduced, therefore shifting behaviour
  • Potential to support initial pilots
  • Under-utilised subscriptions may have roll-over model to ensure passengers don’t miss out

However, various issues were also highlighted. For example, subscription based models could favour those who can afford to pre-pay for their transport; there are potential barriers in relation to which package is most suitable and the geography of services; and there are national constraints of supply and demand.

It was also noted that the subscription demographic is a very niche one that is already well served by a mix of mobility options, but it doesn’t cover everybody. It was therefore argued that there is a need to look at different options to make it more universal.

Unlike Netflix, there is finite capacity within the transportation system and a lot of transport systems are physically constrained by something.

It was therefore suggested that perhaps more of an ‘Amazon for transportation model’ is more appropriate, where users can pay as they go for the services they need when they need them. This paves the way for an account based model.

Account based benefits:

  • Puts the city at the centre of MaaS
  • Customer does not need to pre-select their package – lower barrier to entry, more flexibility for customer and city
  • Greater equity – pay for travel once consumed
  • Greater ability to link together transit, tolling, parking and other mobility solutions

It was suggested that this provides a much more holistic option.

Future of public transit

With the success of numerous pilots across the globe, and with 85% of transport professionals in the UK who responded to the Landor Links 2018 annual survey of Mobility as a Service perceiving MaaS as an opportunity and something that would improve matters, both socially and environmentally, MaaS may well be the future of urban mobility.

Perhaps one concern, as highlighted by the author of the survey, Beate Kubitz, is resistance among public transport operators, the very people that are expected to provide the services. They only made up 4% of responses to the survey. The reason cited was because they are concerned about the costs and don’t see the business case. The automotive industry on the other hand is moving towards cooperation and collaboration with MaaS. Clearly more work is needed to increase cooperation and collaboration among the public sector.

Nevertheless, as highlighted throughout the webinar, the fundamentals are there for MaaS to be a success.


If you enjoyed reading this, you may also be interested in our other posts on the potential of smart cities and lessons from public transport in Nordic countries.

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Science in the city: applying neuroscience to urban design

Cities have long been considered primarily in terms of their buildings and infrastructure.  However, in recent years, a more ‘human-centric’ view has been adopted – focusing on the people who inhabit the city, and how they perceive and respond to the city that surrounds them.

Research from a variety of disciplines agree that buildings and cities have a significant impact upon the people – from their physical and mental health, cognitive development, and wellbeing to their levels of productivity.

Neuroscience offers a new way to further explore this impact – and by doing so, help urban design professionals to create places that promote human health and wellbeing, whilst mitigating the negative impacts of the city environment as far as possible.

 

What is neuroscience?

But what exactly is neuroscience?  And how does it relate to urban design?

A recent report by FutureCatapult looks at how neuroscience can be used to improve the design of urban places, and thus increase human wellbeing and productivity.

It defines neuroscience as “a multidisciplinary branch of biology and is the scientific study of the brain and nervous system, including its interaction with the other parts of the body”.

There are various ‘scales’ or ‘levels’ of neuroscience – from cognitive psychology, right down to the study of individual cells in the brain.  Each level of neuroscience studies different aspects of how the brain functions, and thus offers different ways to explore and understand how humans perceive, respond to and are affected by their surrounding environments.  It has many applications in real life – and one such application is informing city strategy, design and policy.

 

Applying neuroscience research to urban design

Take mental health, for example.  It is a prime example of an area in which neuroscience can be used by city planners and policymakers to help improve human wellbeing.

As FutureCatapult point out in their report, cities have a greater prevalence of mental health problems than rural areas.

They note that several factors associated with cities have been found to contribute to mental health problems. These include certain toxins (produced by traffic, industrial parks), environmental stressors (noise and light pollution), climate conditions (urban heat islands) and social conditions (isolation).  Neuroscience offers a greater understanding how these factors impact on human health and wellbeing, thus creating an evidence base for the design of healthy places.

There are many other ways in which neuroscience research can inform city design.  For example, it has been found that:

  • poor air quality has serious detrimental effects on the natural developments of children’s brains
  • social isolation can accelerate cognitive decline in older people
  • an increase in noise decreases worker productivity
  • light influences brain function during specific cognitive tasks, especially those requiring sustained attention

Such findings can help inform the decisions made by city planners and policymakers, and help create cities that maximise human health, wellbeing and productivity.

Research into the brain’s ‘wayfinding’ processes – that is, how the brain processes visual information and makes sense of unfamiliar environments – is also of interest.  For example, how do people choose which paths to follow?  Are they influenced by street size, shape, colours, noise, or the number of cars? Such information could be used to inform the design of streets and places that are easier to navigate. This is of growing importance given the drive towards the design of inclusive and dementia-friendly places.

Relatedly, neuroscience offers a way to gain a deeper understanding of how non-neurotypical brains process and respond to different environments – for example, people with dementia or autism.  Understanding these different perspectives and responses is key to the creation of spaces that are truly inclusive.

 

Neuroscience in action

But how exactly does one go about examining how brain cells respond to an urban environment?

There are a variety of neuroscience tools that may be used to gather information about human’s experience of the city.

A key tool is mobile electroencephalography (EEG).  Previously, EEG involved equipment that could only be used in a laboratory.  However, technological advances have seen the development of mobile EEG ‘headsets’ that can be worn as research participants navigate different streets and environments of the city.

Mobile EEG enables researchers to measure brain function and activity, as well as the responses of the autonomic nervous system (heart rate, skin conductivity, endocrinological levels).  This can be used to understand how individuals experience urban environments.

For example, mobile EEG has been used to help understand the urban experiences of people with visual impairments.  Other mobile EEG studies have looked at whether using quiet, low traffic streets has a different effect on pedestrians than using streets busy with shops, traffic and other pedestrians.

Eye tracking machines are another tool providing research findings of interest to urban designers.  They study gaze behaviours and cognition, which are in turn related to attention, memory, language, problem solving, and decision making.  Eye tracking can help researchers to understand which features catch and hold attention, visual preferences and experiences. For example, one eye-tracking study found (perhaps unsurprisingly) that humans prefer lush greenery in urban environments.

As these neurological research and related technologies advance, their application will undoubtedly become more sophisticated and widespread.

 

Building upon evidence

The urban population around the world is expanding rapidly and finding solutions to the mental and physical health challenges that cities present is crucial.

By understanding the insights that neuroscience can provide, city planners, policy makers and others involved in urban design can access a growing evidence base upon which to build future cities that are healthy, attractive and inclusive places to live.


The Knowledge Exchange provides information services to local authorities, public agencies, research consultancies and commercial organisations across the UK. 

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Unlocking the potential of smart cities: All-Party Parliamentary Group calls for coherent UK Government strategy

Hong Kong city

By Steven McGinty

The role of smart cities is not to create a society of automation and alienation, but to bring communities together”. (Iain Stewart MP)

In June, the All Party Parliamentary Group on Smart Cities published a report outlining the findings of its recent inquiry into how the UK Government can support the expansion of smart cities and enable the UK to become a world leader in the field.

It explains that although some people have concerns that smart cities are expensive gimmicks, or even something more sinister, the potential in becoming smarter could have a tremendous impact on the lives of citizens.  And ‘smart’, the report makes clear is not just about clever technologies, but any innovative approach or solution that brings together industries or government departments to solve everyday problems.

Included in the report are the number of ways smart approaches can improve city life, such as:

  • Making cities accessible for all – improving the design process can ensure that people with physical disabilities are not prevented from enjoying the public spaces.
  • Empowering citizens in democracy – new technologies can give citizens a voice by connecting them with each other, as well as those running services or those making decisions.
  • Reducing the strain on our health service – providing citizens with access to their own health records can encourage greater responsibility for their own healthcare.
  • A more efficient, flexible transport system – improving transport information can help citizens plan journeys and smart ticketing options can allow citizens to travel easily between transport services.
  • Creating a cleaner environment and enhancing air quality – smart technologies can help address environmental challenges, such as improving traffic flow to help limit harmful emissions in congested areas.

If cities are looking for a blueprint to success, there have been numerous smart city initiatives introduced across the world. For example, the report highlights how the Scottish Cities Alliance, a joint initiative between Scotland’s seven cities (Aberdeen, Dundee, Edinburgh, Glasgow, Inverness, Perth and Stirling) and the Scottish Government, is encouraging collaboration and the take-up of technologies designed to improve air quality, traffic flow and cut pollution.

There’s also two examples from further afield. Estonia, which is widely recognised as a smart city leader, is viewed as an example of best practice in data sharing. The country provides citizens with control over their data by providing easy access to their education, medical and employment records through an online portal (with the option to request changes). And in Singapore, the “Smart Nation” initiative has become known for its use of a coordinating body to provide leadership to their smart cities agenda.

In concluding the report, The APPG make a series of recommendations to effectively drive forward the smart cities agenda. This includes:

  • encouraging the promotion of a smart culture;
  • convening smart standards and data; and
  • promoting the UK’s smart city expertise overseas.

In particular, a number of interesting points are raised about how to promote a smart culture, from ensuring smart city initiatives focus on the outcomes for citizens to putting collaboration with other cities (and the sharing of best practice) before any form of competition.

Iain Stewart MP, chairman of the APPG on Smart Cities, summarises the report’s main message, as well as calling for the UK Government to create a strategy. He argues:

A coherent strategy from central government is needed to ensure a joined-up approach between businesses and those who work most closely with and on behalf of their citizens – local government. By fully embracing the smart cities approach, central government can empower local authorities to show ordinary people how smart can positively impact on their everyday lives.”


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Public transport: lessons from our Nordic neighbours

Public transport is a vital element in the lives of many people. Commuters rely on bus, train, tram and metro services to get them to and from work. Public transport is also crucial for those without cars who need to access education, training, health and social care services.

The state of UK public transport

Recent research by the Urban Transport Group (UTG) has reported important trends in public transport England. Among the findings:

  • Buses remain the most used form of public transport, but service levels and usage have been in decline.
  • There has been rapid growth in rail passenger numbers over the last decade.
  • Patronage on Light Rail systems in England has seen an increase of 44% since 2007/08.

Elsewhere in the UK, there’s a mixed picture on the state of public transport:

  • New legislation introduced by the Scottish Government aims to halt the decline in bus use in Scotland, where passenger numbers fell by 10% over five years. Meanwhile, the rail regulator has demanded improvements to the punctuality of trains in Scotland.
  • Wales has seen a steady decline in bus usage in recent years, although over the same period passenger numbers on trains have increased.
  • Translink, which provides public transport in Northern Ireland has reported that trips by fare-paying passengers increased for the second year in a row, with rail passenger numbers reaching their highest level in 50 years.

Overall, rail passenger numbers in the UK are rising, although the recent disruption to services in the south east and the north of England following timetable changes underlined ongoing dissatisfaction with the standards of service from rail companies. Meanwhile, Britain’s bus network continues to shrink, especially on local routes.

Lessons from Scandinavia

When it comes to public transport, it’s often enlightening to look at how other countries manage. A recent UTG report explored how transport authorities in Sweden, Denmark and Norway are using devolved powers to transform public transport for the better. The report, written by Professor Tom Rye, from the Transport Research Institute at Edinburgh Napier University, considered various aspects of public transport, including service levels, fares, technological innovations, environmental impact and franchising.

Service levels

The report found that, in comparison with the equivalent city regions in the UK (outside of London), service levels in the Nordic countries are higher, particularly during off-peak times. In rural and low-density suburban areas, a higher level of service is provided since there is an element of cross-subsidy between revenue-generating and loss-making routes. By contrast, in the UK bus deregulation does not allow for comparable levels of cross-subsidy.

Fares

In Scandinavia, as in many other parts of continental Europe, fares are zonal and multi-modal. Passengers can travel on the same ticket by rail, bus, light rail, and in some cities on urban ferries. Journeys are paid for on a stored value or season ticket smartcard. The research found that, in comparison to incomes, fares for frequent users in Scandinavian cities are similar to those in the UK, but season tickets often cover wider geographical areas.

Technological innovations

The report provides examples of significant innovation on vehicle technologies, including smart ticketing. In Norway fares are increasingly supplied as mobile tickets.

Environmental impact

The research found that the Scandinavian countries have ambitious plans for public transport’s role in reducing carbon and toxic emissions. These include low or zero emission bus fleets and modal shifts from other transport modes. Copenhagen’s metro and suburban rail services are a key part of the city’s plan to be the first in the world to be CO2 free by 2025. There will be no diesel-powered buses in Oslo by 2020, and in Sweden Skåne’s bus fleet will run on fossil-free fuel by the same year.

Franchising

Public transport strategies in Norway, Sweden and Denmark are aligned with wider national and sub-national goals for economic development, land use planning and social cohesion. Levels of revenue support for bus services underpin a high quality of service, and levels of public transport use are high (although in Denmark, heavy investment in cycling infrastructure means public transport usage is relatively low).

One of the key features of public transport in Scandinavia is that virtually all bus services have been franchised. Metro and tram services are also provided either through franchising or by the incumbent municipal operator.The report notes that the main impact of franchising of bus services in all three countries has been to reduce costs and increase quality. The authors note that:

“…franchising in these countries and regions gives public sector Passenger Transport Authorities the direct ability to improve aspects of service because they specify and purchase that service from private sector operators. Thus, if they have the resources and are willing to pay for improvements, these can be delivered rapidly, to deliver on policy ambitions.” 

The Scandinavian way

Even as local, devolved and national governments are trying to encourage greater use of public transport, the evidence suggests that in a significant number of British cities – including Glasgow, Birmingham, Bristol, Leeds and Sheffield, the number of people travelling by public transport is falling.

The UTG report suggests that the Nordic model provides a road map for improvement in the way that UK transport service providers currently deliver urban public transport:

“Scandinavian countries have taken this approach because there is a political and public consensus that public transport is a public service. A public service that has a key role to play in tackling road congestion, reducing greenhouse gases and air pollution. A public service that also spreads the benefits of economic growth and promotes social cohesion through ensuring better connectivity within and between communities – including linking peripheral areas with the main towns and cities that are driving the wider economy.”


Read more of our public transport blog posts:

Ten years on from Byron – are children any safer online?

“The rapid pace at which new media are evolving has left adults and children stranded either side of a generational digital divide.” (Professor Tanya Byron, 2008)

On examining the risks children face from the internet and video games, the Byron Review made 38 recommendations for the government, industry and families to work together to support children’s safety online and to reduce access to adult video games.

Ten years on, are children any safer online?

The National Society for the Prevention of Cruelty to Children (NSPCC) argues “there is still a great deal of work to be done”.

‘Failing to do enough’

The recommendations of the Byron Review were recently revisited by the NSPCC in its new report which reviewed the progress made in implementing them. Of the 38 recommendations, the report found that:

  • 16 were implemented (only 13 fully);
  • 11 were not implemented;
  • seven were partially implemented; and
  • for four recommendations, the landscape has changed too much to accurately judge.

Despite the changes in the political landscape and in technological developments, however, the NCPCC notes that the vast majority of the recommendations made in 2008 are still relevant and “urgently need to be addressed.”

Professor Byron herself stated in the foreword of the report that “much has changed over the last decade, but one thing has not: Government is failing to do enough to protect children online.”

Byron noted that, excluding the areas where the recommendations are no longer applicable, still 53% of her remaining recommendations “have either been ignored by Government or have only been partially followed through.”

In terms of the implications, social networks are left to make their own rules with no government regulation, online safety is not yet a compulsory part of the school curriculum and responsibility for child safety online falls heavily on parents who may lack understanding of latest trends, or even children who may not be equipped to make wise decisions – all findings similarly highlighted ten years ago. So what has changed?

Progress

The recommendations that were fully implemented include: tighter regulation of new forms of online advertising to children; a more consistent approach to age rating online games; and assessment of e-safety standards in schools as part of Ofsted inspections.

The UK Council for Child Internet Safety was also established as a result of the recommendations – the primary strategy objective. It has since produced various guidance documents for schools, parents and industry.

More recently, as part of the government’s Digital Charter, its forthcoming Internet Safety Strategy will introduce a social media code of practice and transparency reporting. Children are also to be given extra protection online under new data protection laws. Byron describes this as an important step but raises concern that the rules will not be directly enforceable. Moreover, the social media code is expected to be voluntary and does not include anti-grooming measures.

While a voluntary code of practice for websites was a key recommendation of the Byron Review in 2008, Byron has recently argued that “it is much too late for a voluntary code for social networks.”

Just before the NSPCC’s report, it was revealed that there had been more than 1300 grooming offences in the first six months since the Sexual Communication with a Child offence came into force, with almost two thirds of cases involving the use of Facebook, Snapchat or Instagram.

Benefits

Of course, technology has numerous benefits for children and young people. As Byron’s review highlighted, the internet and video games offer a range of opportunities for fun, communication, skill development, creativity and learning.

Digital technology can also be beneficial to children and young people who are disadvantaged. As UNICEF’s recent report – The State of the World’s Children 2017: Children in a digital world – argues:

“If leveraged in the right way and universally accessible, digital technology can be a game changer for children being left behind… connecting them to a world of opportunity and providing them with the skills they need to succeed in a digital world.”

Byron also highlighted the value technologies can have for children and young people living with disabilities that make living in the ‘offline’ world challenging.

As Byron suggested in 2008, what is needed is a balance between preserving the rights of children and young people to reap the enjoyment of the digital world and enhance their learning and development, and ensuring they (and indeed adults) are sufficiently informed to maintain safety.

Way forward

To ensure children have the same rights and security online as they have offline, the NSPCC is calling for:

  • a set of minimum standards and a statutory code of practice for online providers, underpinned by robust regulation;
  • greater transparency on data and information-sharing amongst industry; and
  • clear and transparent processes for reporting, moderating and removing content from sites, verifying children’s ages and offering support to users when needed.

To be effective, the NSPCC specify that these measures would need to be consistently applied to all sites, apps and games where children interact online.

Perhaps the government’s Internet Safety Strategy will introduce more stringent measures as highlighted by both Byron and the NSPCC which will go some way to making children safer in the digital world.

In the words of Byron, “The online world moves too fast for Government to drag its feet for another decade.”


If you enjoyed reading this, you may be interested in our previous posts on the impact of smart phones on young people’s mental health and what technology means for children’s development.

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Why fewer Londoners are taking the tube: a transport researcher explains

This guest blog was written by Nicole Badstuber, Researcher in Urban Transport Governance at the Centre for Transport Studies, UCL.

For the first time since 2008, the number of people using the world-famous London Underground – locally known as “the tube” – has fallen. After over two decades of long-term growth, passenger numbers are down 2%, from 1.38 billion in the financial year 2016-17, to 1.35 billion in 2017-18. Bus use also peaked in 2014, and has been falling steadily each year. Simply put, fewer people in London are using public transport – and this means fewer ticket sales. This has created a funding gap that puts plans for improvements and upgrades in serious jeopardy.

Since the national government cut its £700m a year grant, London’s transport agency, Transport for London (TfL), has been banking on ticket sales to fund the capital’s transport system. But this year, TfL has had to revise its income from tickets sales down by £240m.

This spells trouble for the agency, which plans for ticket sales to generate up to £6.2 billion, or 62%, of the £10.2 billion budget for 2022-23 – a step increase from today’s £4.6 billion, or 45% of this year’s budget. Since London Mayor Sadiq Khan is committed to freezing single fares, additional growth will need to come from more passengers.

This is, in some ways, a reasonable expectation: population and employment – the key drivers of transport demand – are still growing in London. TfL points towards economic factors, including the uncertainty of Brexit, to explain the downturn in demand for public transport. But this year’s lower passenger numbers point instead towards lifestyle changes, which are affecting when and how people choose to travel.

London’s missing passengers

Travel surveys show that the average Londoner made only 2.2 trips (across all transport modes) a day in 2016-17, down 20% from 2006-7. So despite population growth, transport demand has not risen as much as expected. This decline is mirrored across England: between 2002 and 2016 a 9% drop in trips across all modes was recorded.

Passenger numbers and journey stages on London Underground. Travel in London Report 10/TfL, Author provided

Flexible and remote working practices are contributing to this trend: instead of commuting to work five days, the new normal for Londoners is now four. Over the past decade, commuting trips have dropped by 14.2%.

At the same time, the cost of travel has been increasing. While single fares on the bus and the tube cost approximately the same in real terms between 2000 and 2012, they have increased 5% and 3% respectively since then. The cost of season tickets is up even more; 8% on the bus and 6% on the London Underground in real terms since 2012.

Greater transport costs mean less disposable income, which partially explains why Londoners are making fewer leisure and shopping trips, instead opting to stay home and shop online. Meanwhile, London’s changing mix of traffic suggests that personal trips are being substituted with deliveries. This shifts the burden from the public transport network to the road network. Across London, light goods vans are making up a growing proportion of traffic: accounting for 14% of traffic in 2016, up from 10% in 1993 and 11% in 2000.

Trouble for TFL

To avoid a major shortfall, TfL will need to look at new ways to fund transport. One solution might be to reform London’s congestion charge. Currently, the congestion charge covers less than 1.5% of the city, applies only between 7am and 6pm, consists of a simple, daily flat rate, and exempts private hire vehicles – your Uber drivers and minicabs.

Over the past four years, there has been a 75% increase in the number of registered private hire vehicles. On Friday and Saturday nights, 18,000 cars flood the streets of Central London. With New York City set to introduce a surcharge for taxis and private hire vehicles (US$2.50 and US$2.75 respectively), London might also want to follow suit.

A more comprehensive road pricing strategy would be an effective tool to manage traffic and generate funds for the transport system. A reformed congestion charge alongside good public transport, cycling infrastructure and public space could encourage Londoners to shift away from their cars toward travelling by public transport, walking and cycling.

TfL predicts that most of its revenue growth – £3.2 billion over the next five years – will come from the new Elizabeth Line, which is set to start running in December 2018. By 2022-23, TfL expects passenger numbers on the Elizabeth Line to increase by 200m to 269m, and tickets sales to earn £913m. Over the same period, passenger numbers on the London Underground and bus network are forecast to rise by just 5% and 3% respectively.

The income from the Elizabeth Line is crucial to TfL balancing its books. As outgoing deputy mayor for transport, Val Shawcross, warned, delays to the Elizabeth Line opening on time are TfL’s greatest revenue risk. So as engineering challenges threaten to push back the opening date, TfL’s money worries look set to worsen.

The funding conundrum

TfL is also seeking to earn from developments on some of the 300 acres of land it owns in the city. By 2022-23, the property partnerships agreed between TfL and thirteen large property development companies in 2016 are set to generate £3.4 billion of income to reinvest into London’s transport system. London Mayor Sadiq Khan is pushing for further sites to be unlocked, to generate more funds and meet his manifesto commitment to build more affordable homes for Londoners.

Khan’s manifesto pledge to freeze single fare tickets throughout his term is estimated to cost £640m. Arguably, reneging on that promise could return £640m to TfL’s purse. TfL points to national rail services where fares are higher and the reduction in passenger numbers has been greater, and argue that the fare freeze blunted the drop in passenger numbers.

If TfL fails to find new ways to fund its network, more cuts to upgrade and capital programmes are only a matter of time. The agency has already cut its funding for streets, cycling and public spaces in London’s boroughs, and suspended its roads renewal programme and underground capacity upgrades. TfL’s reliance on ticket sales to fund the capital’s transport system makes it very vulnerable to unexpected changes in demand. To ensure London continues to have a world-class transport system, both Khan and TfL must urgently find new sources of funding.


Nicole Badstuber is Researcher in Urban Transport Governance at the Centre for Transport Studies, UCL

This article was originally published on The Conversation website and has been republished with permission under a Creative Commons licence. Read the original article.