Tag Archives: Singapore

Plantech and the Singapore experience

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The publication in early August of the government consultation on reforming the planning system in England was accompanied by plenty of soundbites on the need for more efficiency and faster decision-making.

Technology, and digital services, were highlighted (once again) as an area which needs improvement: “Reform should be accompanied by a significant enhancement in digital and geospatial capability and capacity across the planning sector to support high-quality new digital Local Plans and digitally enabled decision-making.”

The consultation report goes on to say that “we think the English planning profession has the potential to become an international world-leader in digital planning, capable of exporting world class planning services around the world.”

Running to catch up

Many countries around the world have already made significant investment in digital planning, both technology and skills, and of these, Singapore is often mentioned as a world leader. While the city state’s administrative set-up gives it some advantages over countries with devolved and fragmented systems of regulation and planning powers, there are still lessons to be learned.

A webinar hosted by the Connected Places Catapult last month allowed staff from Singapore’s Urban Redevelopment Authority (URA) to share its work on plantech, and in particular how data science is embedded in planning processes and long-term strategic planning. The journey they have been on over the last decade suggests that the UK has a long way to go.

The Singapore approach

The URA’s Digital Planning Lab was set up in 2013 to bring together planners and data specialists to use digital tools to improve planning processes and outcomes. The approach is holistic, with different professions working together to combine insights. This contrasts with the UK, where local authority budget cuts have led to an erosion of the skills base.

The mission of the Digital Planning Lab is to act as a catalyst – to incubate skills and ideas, to accelerate insights and transformation, and to inspire, through innovation and partnerships. There is a strong focus on building skills and capabilities within government, with the Lab running a data analytics immersion programme twice a year, to train cohorts of government staff on how data can be used in their work.

One output of the Lab has been their digital planning tool, ePlanner, which applies data science to urban planning processes. The one-stop inhouse geospatial tool is accessible to staff in over 50 government agencies and brings together information and analytics on population and demographics, land use, mobility, housing types, planning approvals, enforcement action, parking and public consultations and feedback. Data and maps are layered to allow deeper analysis of individual topics while protecting individual data. The tool also visualises existing site approvals and restrictions which may exist based on strategic planning documents.

The ePlanner aims to identify information and workflow gaps, and improve interagency working. The data analysis also enables a more flexible approach to strategic planning. While in most countries the evidence used in long-term planning is drawn from sources such as 10-year censuses, and uses surveys to gather people’s preferences, the Singapore tools allow for much more nuanced and responsive policymaking based on actual behaviour. It also recognises the complex factors which shape how communities use their infrastructure.

Plantech creates better places

The goal of plantech in Singapore is explicitly to facilitate data-informed, people-centric planning outcomes. A goal which planning reforms in the UK can only currently aspire to achieve.

While the challenges are recognised (such as the protection of individual and health-related data), the Urban Planning Lab approaches their work from the perspective of asking ‘how can we unlock the value of data’ – providing evidence-based insight on trends without exposing raw data. By mitigating risk, Singapore has been able to unlock the possibilities that modelling and simulation, and artificial intelligence, can bring to urban planning.

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Digital Leaders Week: Digital government – looking beyond Britain

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Image: Digital Leaders

This week, the Knowledge Exchange blog is marking Digital Leaders Week with a look back at some of our digital-themed blog posts from the past, and focusing on more recent digital developments.

Our blog has often taken an international view of digital transformation, looking for lessons that might be learned from cities and countries around the world that have been leading the way in making the most of digital technologies in society.

Singapore is one country that has been blazing a trail in digital readiness, and in October 2015, we reported on the city-state’s efforts to ensure that more and more government services could be delivered electronically.

Among the earliest innovations was eCitizen – a first-stop portal for government information and services:

“When the portal was first introduced it pioneered the concept of cross-agency, citizen-centric government services, where users transact with ‘one government’ (the ability to access several government services via the one website).”

That was impressive enough, but, as the Smart Nation website explains, Singapore has continued to explore how digital innovation can improve citizens’ lives. From assistive technology and robotics in healthcare and environmental news updates to autonomous vehicles and an app linking parents and schools, Singapore’s digital revolution is transforming the way its citizens live, work and play.

Closer to home, Estonia has been leading the way on digital government. Our blog post from August 2015 reported on the country’s pioneering approach:

“In Estonia, digital has become the norm, and most government services can now be completed online. They have managed to find a way of creating partnerships between the government, a very proactive ICT sector and the citizens of Estonia. As a result, the country of just 1.3 million people has become a leader in digital government.”

The article went on to highlight some of the key elements in Estonia’s approach to digital government:

  • An ID card (installed on a mobile phone), providing every citizen with secure and instant access to online services such as internet banking and public transport.
  • A national register providing a single unique identifier for all citizens and residents in Estonia.
  • Estonian government services, including verification of citizens’ identities, enabling them to vote in e-elections. Once a voter’s identity has been verified, the connecting digital signature is separated from the vote. This allows the vote to be anonymous.

In 2017, Wired magazine called Estonia “the most advanced digital society in the world.” And with good reason:

“Estonians have complete control over their personal data. The portal you can access with your identity card gives you a log of everyone who has accessed it. If you see something you do not like – a doctor other than your own looking at your medical records, for instance – you can click to report it to the data ombudsman. A civil servant then has to justify the intrusion. Meanwhile, parliament is designed to be paperless: laws are even signed into effect with a digital signature on the president’s tablet. And every draft law is available to the public to read online, at every stage of the legislative process; a complete breakdown of the substance and authorship of every change offers significant transparency over lobbying and potential corruption.”

Our blog noted that there were lessons for the UK to be learned from the Estonian experience:

“…it’s clear that when government, the private sector and citizens come together, it is possible to create a society that is digitally connected.”

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In 2019, Idox Elections has gone from strength to strength, delivering local and European Parliament elections in the UK. In addition, Idox made electoral history in Malta, using an Electronic Vote Counting Solution to count the country’s European Parliament election ballots for the first time. Idox’s e-counting software successfully reduced the counting time from days to hours, delivering the poll results in record time.

Unlocking the potential of smart cities: All-Party Parliamentary Group calls for coherent UK Government strategy

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Hong Kong city

By Steven McGinty

“The role of smart cities is not to create a society of automation and alienation, but to bring communities together”. (Iain Stewart MP)

In June, the All Party Parliamentary Group on Smart Cities published a report outlining the findings of its recent inquiry into how the UK Government can support the expansion of smart cities and enable the UK to become a world leader in the field.

It explains that although some people have concerns that smart cities are expensive gimmicks, or even something more sinister, the potential in becoming smarter could have a tremendous impact on the lives of citizens.  And ‘smart’, the report makes clear is not just about clever technologies, but any innovative approach or solution that brings together industries or government departments to solve everyday problems.

Included in the report are the number of ways smart approaches can improve city life, such as:

  • Making cities accessible for all – improving the design process can ensure that people with physical disabilities are not prevented from enjoying the public spaces.
  • Empowering citizens in democracy – new technologies can give citizens a voice by connecting them with each other, as well as those running services or those making decisions.
  • Reducing the strain on our health service – providing citizens with access to their own health records can encourage greater responsibility for their own healthcare.
  • A more efficient, flexible transport system – improving transport information can help citizens plan journeys and smart ticketing options can allow citizens to travel easily between transport services.
  • Creating a cleaner environment and enhancing air quality – smart technologies can help address environmental challenges, such as improving traffic flow to help limit harmful emissions in congested areas.

If cities are looking for a blueprint to success, there have been numerous smart city initiatives introduced across the world. For example, the report highlights how the Scottish Cities Alliance, a joint initiative between Scotland’s seven cities (Aberdeen, Dundee, Edinburgh, Glasgow, Inverness, Perth and Stirling) and the Scottish Government, is encouraging collaboration and the take-up of technologies designed to improve air quality, traffic flow and cut pollution.

There’s also two examples from further afield. Estonia, which is widely recognised as a smart city leader, is viewed as an example of best practice in data sharing. The country provides citizens with control over their data by providing easy access to their education, medical and employment records through an online portal (with the option to request changes). And in Singapore, the “Smart Nation” initiative has become known for its use of a coordinating body to provide leadership to their smart cities agenda.

In concluding the report, The APPG make a series of recommendations to effectively drive forward the smart cities agenda. This includes:

  • encouraging the promotion of a smart culture;
  • convening smart standards and data; and
  • promoting the UK’s smart city expertise overseas.

In particular, a number of interesting points are raised about how to promote a smart culture, from ensuring smart city initiatives focus on the outcomes for citizens to putting collaboration with other cities (and the sharing of best practice) before any form of competition.

Iain Stewart MP, chairman of the APPG on Smart Cities, summarises the report’s main message, as well as calling for the UK Government to create a strategy. He argues:

“A coherent strategy from central government is needed to ensure a joined-up approach between businesses and those who work most closely with and on behalf of their citizens – local government. By fully embracing the smart cities approach, central government can empower local authorities to show ordinary people how smart can positively impact on their everyday lives.”

Follow us on Twitter to see what developments in public and social policy are interesting our research team. If you found this article interesting, you may also like to read our other smart cities articles. 

Multiplying excellence: maths schools in the UK

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In a report published for National Numeracy Day, it was revealed that innumeracy and poor numeracy skills costs the UK economy over £20bn. And despite there being no scientific research to support the idea of a ‘maths person’, more than three-quarters of children at secondary school surveyed ahead of National Numeracy Day believe that some people are naturally able to do maths better than others. Combatting these challenges by improving attainment and study of maths past GCSE (and STEM subjects more widely) has been a target for the UK government for some years, with the current government highlighting it as a specific objective in order to fulfil the aims of the Industrial Strategy.

The challenge of innumeracy

Public perceptions of maths are poor. Research suggests that it is far more socially acceptable for an adult to say “oh I can’t work this sum out” than to say for example that they can’t read a word. As we get older, while reading and writing, and general literacy, is seen as something that is essential, many do not hold basic maths and numeracy skill in the same regard. This is despite the fact that being innumerate can have just as significant an impact on someone as being illiterate.

The knock-on impact of poor numeracy skills can be seen throughout adult life:  poorer employment prospects; lower confidence and self-esteem, and as a result poorer mental health; increased risk of poverty; and an increased likelihood of having a poor grasp of personal finances and as a result higher risk of unsustainable levels of debt. In addition, poor parental numeracy, has been shown to have an impact on the numeracy and confidence around maths of children and young people who grow up in the same environment. While we can’t all be maths prodigies, it is thought that poor parental attitudes to numeracy is leading to children, particularly girls and those from deprived or lower socioeconomic backgrounds, to miss out on opportunities to advance their maths education. It is hoped that specific targeted interventions, such as the introduction of maths schools will provide an environment for these pupils to flourish, and then go on to inspire the next generation.

 

Lagging in the Pisa rankings

The latest PISA rankings (the new figures are due to be published later this year) show that the UK is, and has been, performing consistently poorer than a number of other developed nations. However, students from east Asia by far outperform most others. Schools are also being encouraged, as well as providing specialist maths teaching, to try to integrate some of the techniques used in Chinese and Singaporean schools in particular to drive improvement in the subject. In addition, the number of young people who take maths as an optional subject (once it becomes non-compulsory after GCSE level) is staggeringly low. Raising this, along with the general quality of maths teaching should be a priority of all schools, not just those which offer a specialist maths education.

From Russia with love

Back when Michael Gove was Education Secretary he had an idea to base maths free schools on the model seen in Russia, particularly on the Kolmogorov Physics and Mathematics school in Moscow. The specialist school which allows young people aged 11-17 to complete their formal education in a maths-centred environment is part of Moscow State University. The association with the university means that students are taught by professors and research assistants, not only raising their attainment in the subject, but exposing them to quality teaching from professionals passionate about their subject, inspiring them to understand the professional routes that further mathematics study can bring. This is something that research has suggested is not widely available in UK schools.

Maths schools in the UK

There are two specialist maths schools in the country: Kings College Mathematics School, and Exeter Mathematics School. H callowever the government has released extra funding to try to encourage other universities to set up affiliated maths schools, making use of their teaching resource and providing an opportunity for those gifted and interested enough in the subject to excel.

In Scotland, a report published in 2018 titled Making maths count suggested that maths be made a national priority, highlighting that while there were pockets of exceptional practice in Scotland, there was a lack of co-ordination when it came to sharing expertise and best practice between schools. There are no plans to encourage a similar programme to maths schools in Scotland, but suggested improvements to raise levels of teaching in maths education in Scotland have included changing the requirements for teacher training, to require new teachers to have at least a higher qualification in maths (they already have to have a higher in English to teach and some have asked why it is not the case for maths too). Additionally, projects relating to “maths upskilling” of both the current and new teaching workforce in Scotland are designed to build confidence in using maths and applying it to real life situations so that it can be taught to a high standard with a good level of understanding (which the report found is not always the case currently).

Final thoughts

Future mathematicians  are vital for the future growth of the economy. And not just in the obvious areas like maths teaching, economics and statistics. The “age of digital” presents unprecedented opportunities for those with maths-based qualifications, with the demand for skilled workers with an expertise in maths far outstripping the availability of skilled maths graduates. It is hoped that the introduction (and the government hopes future further rollout) of maths schools in England will help to promote maths as a subject and raise attainment and standards in maths to encourage a new generation of maths learners to be developed.

Want to check up on your maths skills? Take the National Numeracy Challenge.

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Robot cities: three urban prototypes for future living

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Image: 3000AD, Shutterstock (CC)

This guest blog was written by Mateja Kovacic, Visiting Research Fellow at the University of Sheffield.

Before I started working on real-world robots, I wrote about their fictional and historical ancestors. This isn’t so far removed from what I do now. In factories, labs, and of course science fiction, imaginary robots keep fuelling our imagination about artificial humans and autonomous machines.

Real-world robots remain surprisingly dysfunctional, although they are steadily infiltrating urban areas across the globe. This fourth industrial revolution driven by robots is shaping urban spaces and urban life in response to opportunities and challenges in economic, social, political and healthcare domains. Our cities are becoming too big for humans to manage.

Good city governance enables and maintains smooth flow of things, data, and people. These include public services, traffic, and delivery services. Long queues in hospitals and banks imply poor management. Traffic congestion demonstrates that roads and traffic systems are inadequate. Goods that we increasingly order online don’t arrive fast enough. And the wi-fi often fails our 24/7 digital needs. In sum, urban life, characterised by environmental pollution, speedy life, traffic congestion, connectivity and increased consumption, needs robotic solutions – or so we are lead to believe.

In the past five years, national governments have started to see automation as the key to (better) urban futures. Many cities are becoming test beds for national and local governments for experimenting with robots in social spaces, where robots have both practical purpose (to facilitate everyday life) and a very symbolic role (to demonstrate good city governance). Whether through autonomous cars, automated pharmacists, service robots in local stores, or autonomous drones delivering Amazon parcels, cities are being automated at a steady pace.

Many large cities (Seoul, Tokyo, Shenzhen, Singapore, Dubai, London, San Francisco) serve as test beds for autonomous vehicle trials in a competitive race to develop “self-driving” cars. Automated ports and warehouses are also increasingly automated and robotised. Testing of delivery robots and drones is gathering pace beyond the warehouse gates. Automated control systems are monitoring, regulating and optimising traffic flows. Automated vertical farms are innovating production of food in “non-agricultural” urban areas around the world. New mobile health technologies carry promise of healthcare “beyond the hospital”. Social robots in many guises – from police officers to restaurant waiters – are appearing in urban public and commercial spaces.

As these examples show, urban automation is taking place in fits and starts, ignoring some areas and racing ahead in others. But as yet, no one seems to be taking account of all of these various and interconnected developments. So how are we to forecast our cities of the future? Only a broad view allows us to do this. To give a sense, here are three examples: Tokyo, Dubai and Singapore.

Tokyo

Currently preparing to host the Olympics 2020, Japan’s government also plans to use the event to showcase many new robotic technologies. Tokyo is therefore becoming an urban living lab. The institution in charge is the Robot Revolution Realisation Council, established in 2014 by the government of Japan.

Tokyo: city of the future (Image: ESB Professional/Shutterstock CC)

The main objectives of Japan’s robotisation are economic reinvigoration, cultural branding and international demonstration. In line with this, the Olympics will be used to introduce and influence global technology trajectories. In the government’s vision for the Olympics, robot taxis transport tourists across the city, smart wheelchairs greet Paralympians at the airport, ubiquitous service robots greet customers in 20-plus languages, and interactively augmented foreigners speak with the local population in Japanese.

Tokyo shows us what the process of state-controlled creation of a robotic city looks like.

Singapore

Singapore, on the other hand, is a “smart city”. Its government is experimenting with robots with a different objective: as physical extensions of existing systems to improve management and control of the city.

In Singapore, the techno-futuristic national narrative sees robots and automated systems as a “natural” extension of the existing smart urban ecosystem. This vision is unfolding through autonomous delivery robots (the Singapore Post’s delivery drone trials in partnership with AirBus helicopters) and driverless bus shuttles from Easymile, EZ10.

Meanwhile, Singapore hotels are employing state-subsidised service robots to clean rooms and deliver linen and supplies and robots for early childhood education have been piloted to understand how robots can be used in pre-schools in the future. Health and social care is one of the fastest growing industries for robots and automation in Singapore and globally.

Dubai

Dubai is another emerging prototype of a state-controlled smart city. But rather than seeing robotisation simply as a way to improve the running of systems, Dubai is intensively robotising public services with the aim of creating the “happiest city on Earth”. Urban robot experimentation in Dubai reveals that authoritarian state regimes are finding innovative ways to use robots in public services, transportation, policing and surveillance.

National governments are in competition to position themselves on the global politico-economic landscape through robotics, and they are also striving to position themselves as regional leaders. This was the thinking behind the city’s September 2017 test flight of a flying taxi developed by the German drone firm Volocopter – staged to “lead the Arab world in innovation”. Dubai’s objective is to automate 25% of its transport system by 2030.

It is currently also experimenting with Barcelona-based PAL Robotics’ humanoid police officer and Singapore-based vehicle OUTSAW. If the experiments are successful, the government has announced it will robotise 25% of the police force by 2030.

While imaginary robots are fuelling our imagination more than ever – from Ghost in the Shell to Blade Runner 2049 – real-world robots make us rethink our urban lives.

These three urban robotic living labs – Tokyo, Singapore, Dubai – help us gauge what kind of future is being created, and by whom. From hyper-robotised Tokyo to smartest Singapore and happy, crime free Dubai, these three comparisons show that, no matter what the context, robots are perceived as means to achieve global futures based on a specific national imagination. Just like the films, they demonstrate the role of the state in envisioning and creating that future.

Mateja Kovacic is Visiting Research Fellow at the University of Sheffield

This article was originally published on The Conversation website and has been republished with permission under a Creative Commons licence. Read the original article.

What’s happening in the English education system and how does it compare to Singapore’s system?

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by Stacey Dingwall

At the end of last year, we looked at the state of the Scottish education system following the publication of some disappointing Pisa results for the country. In this blog, we focus on some of the issues recently highlighted within the English education system, and how the system compares to that of Singapore – a system that is frequently identified as a model for other countries.

Pisa (Programme for International Student Assessment)

Although there was no significant change in England’s absolute score in the 2015 OECD survey of maths, science and reading, or in the country’s performance relative to other countries, England’s rankings did not experience the same decline seen in Scotland and Wales. While Scotland’s scores across all three areas were the lowest they had recorded in any other Pisa survey, pupils in England performed slightly above the OECD average in reading for the first time.

After a similar stagnation in scores were achieved in the previous Pisa survey, the Minister of Schools for England, Nick Gibb, promised reforms and funding in order to ensure that the country was able to better compete with the top performing countries. The 2015 results show that East Asian countries including Singapore continue to dominate the rankings, and are continuing to make advances.

Teaching

The success of Singapore’s education system has been attributed to its investment in its teachers. All of the country’s teachers are trained at its National Institute of Education and are selected from the top 5% of graduates. Teachers are required to commit to the profession for at least three years and are mentored by ‘master teachers’ at the start of their careers.

As we highlighted on the blog recently, the House of Commons Education Committee raised concerns about teacher training and recruitment in England in the report of their inquiry. The evidence the Committee received suggested that the government is failing to take “adequate” action to tackle what is described as “significant” teacher shortages in England. The report highlights data that more than 10% of teachers leave the profession after a year.

Teacher workload was also highlighted as a significant issue, and the Education Policy Institute gave evidence to the Committee that 60% of respondents to a survey they carried out identified it as a “key barrier” to accessing continuing professional development. EPI analysis also found that teachers in England average four days of CPD per year, compared to 12 in Singapore. Teacher CPD was identified as important for not only professionalism during the inquiry, but also for pupil outcomes.

The schools landscape

The quality of the teaching workforce in England is not the only area in which concerns have been raised over the impact on pupils. The education system in England is a complex one, and has become even more so in recent years with academies, free schools and the reintroduction of grammar schools. Government policy has not been consistent: the Education Bill and the academisation of all schools in England were both abandoned shortly after their announcement.

Last week’s Budget included the announcement of a one-off payment of £320m for 140 new free schools to be created, in addition to the 500 already pledged before 2020. However, there’s still no evidence that significant improvements at the primary level are associated with academy status, and differences at GCSE level between converter academies and other similar maintained schools are not statistically significant. At the end of last year, the EPI found that grammar school pupils’ higher GCSE attainment is not actually a result of better grammar school performance, but can actually be attributed to the high prior attainment and demographic of pupils at selective schools.

The EPI concluded that grammar schools are more likely to widen the attainment gap for disadvantaged pupils. It was further reported earlier this month by the Sutton Trust that a policy of ‘social selection’ is being operated in admissions to the best performing schools.

Research from the NFER has indicated that parents are confused about academies, and the different types that exist. A preference for schools to be accountable to local education authorities was also indicated, which conflicts with the government’s focus on expanding academies/free schools.

Singapore operates a centralised schools system, which is integrated and characterised by a prescribed national curriculum. English academies are not required to follow the national curriculum.

Funding for schools

Despite the Budget announcement, recent news in the education world has been dominated by claims from schools that they are underfunded. As we noted in a blog from last year, when the government announced its plans for total academisation, cuts of £600m to the Education Services Grant awarded to local authorities were also planned. Even though the policy has been abandoned, the cuts have not been reversed.

Analysis for the National Union of Teachers (NUT) found that under the government’s new ‘fair funding’ formula, 98% of schools would see cuts by 2020. Responding to the consultation on the formula, representatives from over a dozen Conservative-led councils said that they were “extremely concerned” over what they see as inadequate levels of funding.

At last week’s Association of School and College Leaders (ASCL) conference, headteachers told education secretary Justine Greening that current funding levels have resulted in them having to cut some subjects and support services, and increase class sizes. The day before the conference, the heads of over 1,000 schools in England wrote to parents and MPs to report the same issues.

The government insists that funding for schools is higher than ever before, at £40bn for 2016-17 and rising to £42bn in 2019-20 to take account of rising pupil numbers. However, Labour argue that as the budget does not provide for funding per pupil to increase in line with inflation, it actually represents a real-terms reduction in the funds spent for every pupil. In December, the National Audit Office published a report which said that as the government was only offering flat cash funding per pupil over the next five years, “Schools have not experienced this level of reduction in spending power since the mid-1990s”.

The latest data from the World Bank indicates that Singapore allocated a lower percentage of its GDP in 2012 than the UK: 3.3% vs 5.6%.

The future?

In an article published just before the Budget, Theresa May published an article which spoke of her government’s ambition to “make Britain the world’s greatest meritocracy”. Meritocracy is a key policy of the Singapore education system, and is identified as one of the main reasons for the system’s success. With evidence continuing to point towards disadvantaged pupils being denied the opportunities of their peers, and schools declaring that they don’t have enough funding to provide vital services, it’s clear that there is still some way to go before this ambition can begin to be realised.

Follow us on Twitter to see what developments in public and social policy are interesting our research team. If you found this article interesting, you may also like to read our other education articles. 

 

 

Season’s readings: looking back on a year of blogging, and looking forward to 2016

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Time Passing shutterstock_88253254

We’ve almost reached the turn of the year, a good moment to pause and reflect on what the Knowledge Exchange has been blogging about in 2015.

We’ve covered a wide range of subject areas, from education to the arts, health to housing. With over 160 blog posts since January, there’s too much to fully consider in this short review, but some of our featured blog posts are worth revisiting.

 A global view of digital government

Throughout the year, Steven McGinty has been taking readers on a world tour of technology, reporting on the application by and impact of digital technologies on governments at home and abroad.

In January, Steven looked at the potential and pitfalls of data sharing and linking up UK government databases. Later in the year, he highlighted public sector tech trends, including using technology to open up government and improve democracy. And Steven has also reported on digital government developments in Estonia, Norway and Singapore.

 Planning matters

The Knowledge Exchange started life as The Planning Exchange, and we still maintain a strong interest in planning issues.

In May, Morwen Johnson highlighted the increasing interest in contemporary strategic planning as a delivery solution to complex problems. Morwen noted that an RTPI policy paper had advocated a strengthening of strategic planning to secure greater co-operation with respect to development and to facilitate city regions.

In September, Rebecca Jackson reported from the annual Scottish Planning and Environmental Law conference in Edinburgh, which covered the theme of “the changing landscape of planning”.

 Eventful posts

Rebecca joined the Knowledge Exchange in August 2015 and immediately hit the ground blogging. She’s been out and about reporting from events and covering topics as diverse as co-production in the criminal system, child neglect, wellbeing and resilience, and citizenship and identity.

 Learning to work, working to learn

Rebecca also reported from the Scottish Learning Festival, and during the year our blog has featured a number of other posts on education, skills, training and employment.

In July, Heather Cameron looked at the continuing challenge of enabling young people from disadvantaged areas to access higher education.

Stacey Dingwall described the issues raised in a report from the UK Commission for Education and Skills, which suggested that young people are facing a ‘postcode lottery’ when searching for work experience. And in September, Stacey highlighted our Knowledge Exchange briefing which focused on the crucial importance of science, technology, engineering and maths (STEM) skills in the UK.

Stacey’s post was also a useful reminder that, as well as blogging, we also gather evidence, data and research to produce briefings on key topics, such as change management, green infrastructure and new approaches to housing later in life.

 Save the day

Throughout the year, we’ve tried to observe significant days in the calendar by blogging on related topics.

  • To mark International Women’s Day, Donna Gardiner wrote about the barriers facing female entrepreneurs
  • On the International Day of Older Persons, I blogged about the economic opportunities of ageing
  • On World Food Day, I highlighted the problem of food waste, and what’s being done to tackle it

Special themes

We also blogged on three selected themes in 2015: cities; elections; and evidence-based policies:

  • In March Rebecca Riley considered the role of cities in the knowledge economy, while in April Morwen reported from a conference looking at smart cities in a critical light.
  • Rebecca also highlighted the importance of research and evidence for policy makers in a Knowledge Exchange White Paper, published in March.
  • In May, Stacey described her experience as part of the Idox Elections team in helping to deliver the company’s postal vote management system for the UK general election.

The year to come

Much of 2016 is still a calendar of unforeseen events. But some dates have been pencilled into the diary, and may well feature in the Knowledge Exchange blog next year.

Elections will take place on 5 May for the Scottish Parliament, the National Assembly for Wales, the Northern Ireland Assembly, the Greater London Assembly and for 128 local authorities in England. On the same day, there will be mayoral elections in London, Bristol, Liverpool and Salford and elections for Police and Crime Commissioners in England and Wales.

In the summer, the Olympic Games in Rio de Janeiro will no doubt generate discussion on the legacy of London 2012.

Among the selected themes we’ll be focusing on in 2016 are cities and digital transformation. Meanwhile, ongoing issues are likely to continue making the news: the struggle facing local authorities to meet increasing demands with fewer resources; further devolution of powers from central government; climate change; health and social care integration; and the affordable housing shortage.

And it’s looking likely that by this time next year the people of the UK will have made their decision on whether to remain in or leave the European Union.

We’ll be scrutinising these and other developments, trying to make sense of them and keeping our readers posted on new research and evidence.

From all of us in the Knowledge Exchange, we wish you a Merry Christmas and a happy, healthy and prosperous 2016.

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eGov Singapore: award winning leader in digital government

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By Steven McGinty

“Singapore leads in all dimensions of digital readiness and scores high in economic competitiveness, citizen engagement as well as public sector productivity.”

These are the words of Ng Wee Wei, Managing Director (Health & Public Service) at Accenture, in Singapore. He made this statement on the day Singapore was ranked number one for digital government, in a comparative study carried out by Accenture.

However, this is just one of the many accolades won by Singapore. Other notable successes have included:

In my latest article on digital government around the world, we’ll take a look at how this island city state has become a global leader and what can be learned from their experience.

E-government policy development

In the 1970s the Singapore government realised that they were unable to compete with the larger labour-intensive economies. As a result, they identified ICT as a way of improving economic performance, particularly through increasing labour productivity, making processes leaner and more efficient, and delivering better services to customers.

In 1982, the government launched the Civil Service Computerization Program (CSCP). The programme’s main objective was to enhance public administration through the effective use of ICT. This involved developing new business processes, automating work functions and reducing paperwork for greater internal operational efficiencies. In essence, it provided the foundation for subsequent e-services.

Throughout the 1980s and the 1990s the government started to develop the programme. For instance, the National Information Technology Plan (NITP) was introduced to support cross agency collaboration. This led to the creation of “TradeNet”, an application that enabled exchange of documents between the private sector and various government agencies.

As Singapore entered the new millennium, the e-Government Action Plan (2000-2003) (eGAP 1) was launched. This was the first of what the government now calls the ‘eGov masterplans’.  It set out the aim that:

“All government services that can be delivered electronically shall be delivered through electronic means”.

The second e-Government Action Plan (2003-2006) emphasised improving the customer experience, connecting citizens with each other and fostering collaboration between government agencies.

The third, iGov2010 Masterplan (2006-2010), had a strong focus on integrating government services, making sure that processes cut across agencies. In addition, increasing the e-engagement of citizens was also a key objective, particularly in fostering greater bonds within different communities, such as young people.

Most recently, the government introduced the eGov2015 Masterplan (2011-2015), which outlined the vision of collaboration between the government, the private sector and the people through digital technologies. There was also a recognition that the government should act as a platform provider to encourage greater co-creation of new e-services.

Key features of eGov Singapore

  • SingPass

Singpass (Singapore Personal Access) was introduced in March 2003 and enables citizens access to government e-services, from over 60 government agencies via a single platform. In total, there are 3.3 million registered users, with transactions increasing from 4.5 million in 2003 to 57 million in 2013. The system provides a high level of security for users, as well as removing the need for agencies to develop and administer their own.

In July 2015, an Enhanced SingPass was introduced. It included improvements such as the option to customise the SingPass ID, mobile-friendly features, and stronger security capabilities. However, the updates proved to be so popular that on their initial release the website was temporarily inaccessible due to high traffic.

  • data.gov.sg

data.gov.sg was launched in June 2011 and is Singapore’s first stop portal for publicly available government data, as well as applications developed using government data.  The portal has increased to over 8,700 datasets (covering a range of themes, from business and the economy to housing and urban planning), with contributions coming from over 60 government agencies.

The government has introduced schemes such as ideas4apps Challenge and Harnessing Data for Value Creation Call-for-Collaboration (CFC) to encourage the creative use of government data. One example from the portal’s showcase is FixMyStreet, an app which allows citizens to report, view or discuss issues with public facilities, such as litter and broken lifts.

  • eCitizen

eCitizen was introduced in 1999 and is the first-stop portal for government information and services. When the portal was first introduced it pioneered the concept of cross-agency, citizen-centric government services, where users transact with ‘one government’ (the ability to access several government services via the one website).

In 2013, the eCitizen portal was recognised for “Outstanding Achievement” in the Government category of the Interactive Media Awards. It beat 137 other nominees to the award, which evaluates entries based on: design; content; feature; functionality; usability; and standards compliance. Since the portal’s redesign in 2012, there has been a 65% increase in visitors, with significant improvement in the success rates of searches (up to three times).

 What key lessons can countries learn from Singapore?

In the book, National Strategies to Harness Information Technology: Seeking Transformation in Singapore, Finland, the Philippines, and South Africa, Jeannie Chua outlines the key lessons that other countries can take from the Singaporean experience. This includes:

  • Stable political leadership

Singapore has had the same political party in charge of its Cabinet since 1959. This high level of political stability is rare, unlikely to occur in most countries and not necessarily desirable for democracy. However, it does highlight the importance of some level of continuity for progressing a digital agenda, whether that’s within the same government or across different government administrations.

  • Industry collaboration – getting the private sector to do more

The use of government intervention to create opportunities for the private sector and providing effective working partnerships has been very successful in Singapore. This ‘catalyst’ role has encouraged innovation and supported the creation of a successful ICT industry.

  • The willingness to innovate and take risks

Singapore’s willingness to adopt technologies at an early stage has proved to be a success.  For instance, the National Library of Singapore adopted RFID (radio-frequency identification) technology, the use of radio waves to automatically identify people or objects, even though it was relatively untested at the time.

 Final thoughts

Singapore has been successful at creating a strong foundation for e-government and is deserving of all its accolades. The success has been built on a combination of factors including political willingness and economic policies. However, what has also been important is the country’s ability to learn from each stage in its development.

As the country moves forward, key issues such as cybercrime and privacy concerns will have to be addressed. In 2014, there was a security breach involving 1,560 Singpass accounts. A year later, the government introduced a new central government agency for cybersecurity operations. It’s hoped that this central agency will be able to bolster the country’s critical ICT infrastructure.

It’s these measures, and its ability to act swiftly, that will hold Singapore in good stead for the future. This is maybe the real lesson for those looking to emulate Singapore’s e-government success.

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