How AI is transforming local government

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By Steven McGinty

Last year, Scottish Local Government Chief Digital Officer Martyn Wallace spoke to the CIO UK podcast and highlighted that in 2019 local government must take advantage of artificial intelligence (AI) to deliver better outcomes for citizens. He explained:

“I think in the public sector we have to see AI as a way to deliver better outcomes and what I mean by that is giving the bots the grunt work – as one coworker called it, ‘shuffling spreadsheets’ – and then we can release staff to do the more complex, human-touch things.”

To date, very few councils have felt brave enough to invest in AI. However, the mood is slowly starting to change and there are several examples in the UK and abroad that show artificial intelligence is not just a buzzword, but a genuine enabler of change.

In December, Local Government Minister Rishi Sunak announced the first round of winners from a £7.5million digital innovation fund. The 16 winning projects, from 57 councils working in collaborative teams, were awarded grants of up to £100,000 to explore the use of a variety of digital technologies, from Amazon Alexa style virtual assistants to support people living in care, to the use of data analytics to improve education plans for children with special needs.

These projects are still in their infancy, but there are councils who are further along with artificial intelligence, and have already learned lessons and had measurable successes. For instance, Milton Keynes Council have developed a virtual assistant (or chatbot) to help respond to planning-related queries. Although still at the ‘beta’ stage, trials have shown that the virtual assistant is better able to validate major applications, as these are often based on industry standards, rather than household applications, which tend to be more wide-ranging.

Chief planner, Brett Leahy, suggests that introducing AI will help planners focus more on substantive planning issues, such as community engagement, and let AI “take care of the constant flow of queries and questions”.

In Hackney, the local council has been using AI to identify families that might benefit from additional support. The ‘Early Help Predictive System’ analyses data related to (among others) debt, domestic violence, anti-social behaviour, and school attendance, to build a profile of need for families. By taking this approach, the council believes they can intervene early and prevent the need for high cost support services. Steve Liddicott, head of service for children and young people at Hackney council, reports that the new system is identifying 10 or 20 families a month that might be of future concern. As a result, early intervention measures have already been introduced.

In the US, the University of Chicago’s initiative ‘Data Science for Social Good’ has been using machine learning (a form of AI) to help a variety of social-purpose organisations. This has included helping the City of Rotterdam to understand their rooftop usage – a key step in their goal to address challenges with water storage, green spaces and energy generation. In addition, they’ve also helped the City of Memphis to map properties in need of repair, enabling the city to create more effective economic development initiatives.

Yet, like most new technologies, there has been some resistance to AI. In December 2017, plans by Ofsted to use machine learning tools to identify poorly performing schools were heavily criticised by the National Association of Head Teachers. In their view, Ofsted should move away from a data-led approach to inspection and argued that it was important that the “whole process is transparent and that schools can understand and learn from any assessment.”

Further, hyperbole-filled media reports have led to a general unease that introducing AI could lead to a reduction in the workforce. For example, PwC’s 2018 ‘UK Economic Outlook’ suggests that 18% of public administration jobs could be lost over the next two decades. Although its likely many jobs will be automated, no one really knows how the job market will respond to greater AI, and whether the creation of new jobs will outnumber those lost.

Should local government investment in AI?

In the next few years, it’s important that local government not only considers the clear benefits of AI, but also addresses the public concerns. Many citizens will be in favour of seeing their taxes go further and improvements in local services – but not if this infringes on their privacy or reduces transparency. Pilot projects, therefore, which provide the opportunity to test the latest technologies, work through common concerns, and raise awareness among the public, are the best starting point for local councils looking to move forward with this potentially transformative technology.


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Highlighting policy and practice: research briefings from The Knowledge Exchange

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So far this year, our team of Research Officers in The Knowledge Exchange have researched and written more than 30 policy and research briefings on a diverse range of subjects, from housing and planning to technology and training. Written in a clear and concise style, each briefing brings together examples of recently published evidence, alerts readers to new and continuing developments and signposts sources of further information. New briefings are available exclusively to members of our Information Service, and the choice of topics is driven by what our members are asking us about.

Today’s blog post offers a flavour of just some of the topics we’ve been covering during the year.

Housing

In many parts of the UK, people are struggling to buy or rent affordable housing. One consequence is a rise in homelessness. Our briefing – Delivering solutions to tackle homelessness – describes the complexities involved in defining homelessness, and the subsequent difficulties in measuring the scale of the problem. The causes of homelessness are no less complex, and the briefing lists some of the factors that lead to people finding themselves on the street, such as eviction, unemployment, health problems and relationship breakdowns. It also highlights approaches to tackling homelessness, such as social impact bonds and homeless health peer advocacy.

Planning

Closely related to housing is the role of planning in ensuring that individuals and families not only have adequate homes, but the infrastructure and services needed to support communities. One of the significant developments in this area has been the UK government’s policy on devolving more powers (including planning) to England’s cities and regions. Our briefing – Devolution of planning powers to city-regions – explains that each devolution deal agreed between the UK government and local authorities is tailored to the local area. In the West Midlands, for example, a directly-elected mayor will be given planning powers to drive housing delivery and improvements.

The briefing notes that, while there is widespread agreement that devolution of planning powers to local areas is a positive step, there is also concern that local areas won’t be able to deliver what they need to in terms of planning without control of expenditure, much of which is still retained by central government.

Technology

Our “Ideas in Practice” series of briefings presents case studies of projects and initiatives that have tackled a range of social issues, often resulting in reduced costs or improved efficiency. Our smart cities briefing on MK: Smart outlines a technology-led urban innovation project in Milton Keynes that aims to improve the town’s key infrastructure in areas such as transport, energy, and water. One of MK:Smart’s success stories is its Smart Parking initiative, which has encouraged drivers to use limited parking spaces more effectively, as well as providing the council with a better understanding of parking behaviour.

Another technology-focused briefing looks at the increasing development of “serious games” in the domains of planning, education, health and cultural heritage. Serious games in the policy field have borrowed elements from the video games sector, such as virtual reality, simulations and digital game-based learning. As well as improving skills and engagement among individuals, serious games have been used as a powerful way of introducing new concepts to the public, and providing people with an understanding of different points of view. The briefing showcases some examples of the application of serious games, including ‘B3— Design your Marketplace!’ which created an immersive and playful environment to encourage citizens to give their views on the design of a marketplace in Billstedt, a district of Hamburg.

Education, training and skills

A number of our briefings this year have focused on the all-important areas of education, training and skills. The Ideas in Practice briefing on science, technology, engineering and maths (STEM) education considers key trends and practical applications. Among the initiatives highlighted in the briefing is Third Space Learning, which connects primary schools in England and Wales with maths specialists via one-to-one online sessions.

In August, we published a briefing focusing on the impact of outdoor learning on educational attainment. It includes information on the implementation of the Forest School initiative in the UK, which places emphasis on children having contact with nature from an early age. The briefing highlights evidence that pupils with the highest connection to nature have been found to perform better in exams, and notes the positive impact on the attainment of those from deprived backgrounds.

Crime

Our briefing on urban gang crime highlights some of the ways that local authorities and organisations have sought to tackle the problem. One of the case studies focused on the exploitation of young women by gangs in Manchester. Delivered by women who have survived gang exploitation, it provides one-to-one support, allowing both mentors and victims to create lasting relationships and networks of support which help them as they transition from life within a gang. In 2013, the project won the Women in Housing award for best community/ training project for its work in rebuilding women’s lives.

Further information

This is just a taster of the variety of subjects addressed in The Knowledge Exchange’s policy and research briefings. A fuller list of briefings is provided here, and members of the Idox Information Service can keep up-to-date with newly-published briefings via our weekly Bulletin.

Something old into something new: innovations in recycling

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Image by Nicolas Raymond, released under a standard Creative Commons License from http://freestock.ca/

By James Carson

This is Recycle Week 2015, and, in the spirit of the occasion, I’ve been recycling some of the wealth of information contained in the Idox database in order to highlight innovative work by local authorities in the UK.

I conducted a search of our database to retrieve recently published items on innovations in recycling. I found about 70 reports and journal articles, which shows not only how much information our database has on recycling, but also underlines the considerable interest that’s attached to the subject.

The importance of recycling

Many of the resources highlight the benefits of recycling:

  • recycling lessens the impact of waste on the environment
  • it helps conserve important raw materials and protects natural habitats for the future
  • it reduces the amount of waste going to landfill sites
  • using recycled materials in the manufacturing process uses less energy than that required for producing new products from raw materials.

Progress on recycling

The most recent statistics for the four UK nations show a mixed picture on recycling of municipal waste. In England, recycling rates in 2013 rose by  0.1 percentage point on the year before to 44.2%. The comparable figures were 42.2% in Scotland and 46% in Northern Ireland. Wales recorded a more impressive recycling rate of 54%, almost level with Europe’s recycling champion: Slovenia.

The national figures mask a more complex picture. Local authorities are responsible for municipal waste management, and recycling rates vary enormously from one council to another, with the best recycling as much as 66% of waste and the worst as little as 18%.

Innovations in recycling

Many of the recent resources on our database highlight the innovative ways in which organisations are working to reap the benefits of recycling, and to comply with European waste management regulations.

Stackable bins in Newtonabbey

In Newtonabbey, County Antrim, a recycling trial was carried out by a social enterprise to help local authorities meet new EU waste management requirements to separate different types of waste, which came into force in January.

An innovative stackable bin system, known locally as the ‘Wheelie Box’, comprises a 40-litre box with separate compartments for different types of material (a red flap for cans, aerosols and cartons, a green one for bottles and jars, and so on).

The Wheelie Box has been well-received by residents in Newtownabbey, and refuse collectors report that the new system is much easier to use (and lighter on their backs). The scheme is expected to be rolled out more widely to households across Northern Ireland over the next few years.

Pioneering waste management in Milton Keynes

Milton Keynes Council’s recycling record is outstanding. Its 2012/13 recycling rate was 53.5%, well above the English average. Paper, plastics, glass and cans are collected by the council and processed at one of the largest material recycling facilities in the UK.  Now, the council is building on this impressive performance with the development of a fully integrated waste treatment plant to deal with all household ‘black-sack’ waste.

The facility, due to begin operations next year, will incorporate three separate waste management systems:

  • mechanical treatment technology will extract recyclable materials from residual waste
  • an anaerobic digester will treat any food or organic waste to create renewable energy and a compost-like output for use on brownfield sites
  • an advanced thermal treatment facility will turn any remaining, unrecyclable waste into a gas, which is combusted to generate high temperature steam which then creates electricity in a turbine.

The facility is expected to process 132,000 tonnes of municipal waste each year, and to generate £50m of savings against the cost of landfill.

Recycling cycles in Oxfordshire

In 2013, Oxfordshire County Council won a National Recycling Award for its innovative scheme where discarded bikes are quite literally recycled into roadworthy vehicles.  Old and unwanted bicycles are collected at a local household waste recycling centre (HWRC), then taken to one of the council’s Early Intervention Service (EIS) sites.  It’s there that qualified mechanics teach young people how to strip down, repair and rebuild the bikes. As Materials Recycling World reported, the initiative is not only having a transformative effect on the bicycles:

“One young person attending the Hub repaired six bicycles for friends and family, and had gone from being unemployed to starting an apprenticeship, none of which would have been possible without the supply of bikes from the HWRC.”

These initiatives offer just a flavour of the many innovative schemes devoted to recycling. But they demonstrate that the impacts of recycling are not only environmental, but also social and economic.


 

The Idox Information Service can give you access to a wealth of further information on environmental issues – to find out more on how to become a member, contact us.

 Further reading*

Going separate ways (dry recyclables in England and Wales)
State of the union (waste management approaches in UK)
Information drive for those non-recycling residents
Stacking up (dry recyclables in Newtonabbey)
All systems go in Milton Keynes (innovative waste treatment plant)
A real circular economy (recycling bikes and providing training for young people)

*Some resources may only be available to members of the Idox Information Service

A unique insight into UK New Towns

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by Alex Addyman

Today sees the release of ‘New Towns Act 2015?’ by The Town and Country Planning Association. The report has taken the New Town Development Corporation model, which developed a host of new towns after The Second World War, and updated it for the 21st Century. UK New Towns comprise the most sustained programme of new town development undertaken anywhere in the world and are home to some three million people today. Continue reading