Tag Archives: UK Government

Digesting diet and health: the challenges of eating well

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Diet-related health problems are rarely out of the news. That’s because so many illnesses and diseases are the result of poor diet. There’s no shortage of suggestions for improving our diet, and for educating all of us on the benefits of eating well.

Policymakers are also concerned about this issue. Since the start of the COVID-19 pandemic, the NHS has been under greater pressure than ever, and government has been keen to address diet-related health problems.  

Examples of this include the most recent legislation to add calorie labelling to  restaurants and takeaways, which has been controversial. The new rules for England make it a legal requirement for large businesses with more than 250 employees, including cafes, restaurants and takeaways, to display calorie information of non-prepacked food and soft drinks.  The Scottish Government is consulting on similar proposals.

Sugar and salt taxes

Another example of regulations directed towards diet-related health problems would be taxes on sugar and salt in foods. There have been suggestions to either tax all foods based on their salt content, or specific foods which are classed as “high” in salt.

A sugar tax – the Soft Drinks Industry Levy – was introduced in April 2018 by the UK Government. It was later reported that consumers had bought 10% less sugar through soft drinks, which will also have lowered risks of obesity, type 2 diabetes and high blood pressure.

A report from the Institute of Fiscal Studies in 2021, looked at the impacts a tax on added sugar and salt could have on purchases of food both at home and out of the home in the UK. The report found that a salt tax could potentially see a decrease in risks of coronary heart disease and strokes.

In addition, the study suggested a salt tax could reduce the number of NHS treatments for obesity-related conditions, resulting in  lower NHS costs. The report also indicated an increase in overall economic output due to a healthier workforce.

However, there may also be less welcome consequences. A ‘snack tax’ has been estimated to potentially add as much as £3.4billion a year to families’ shopping bills. Introducing such a tax during the current cost of living crisis would add greatly to the financial stresses being experienced by households across the country.

Counting the calories

Displaying the number of calories in meals on menus has long been proposed as a way to tackle obesity and health issues, as so many people are unaware of just what is in the food they order. Public opinion is extremely divided on this subject, with some being in favour of this extra measure to help them when eating out if they wish to make healthier choices.

However, adding calorie information to menus may have undesirable effects. 1.25 million people in the United Kingdom have an eating disorder, and the COVID-19 pandemic is likely to have increased this number as more people struggle with mental illness and increased stress.

Beat, a UK-based eating disorder charity, has highlighted  that calorie labelling exacerbates eating disorders of all kinds. In addition, pushing a “diet culture” could send the wrong messages about eating rather than embracing a more positive approach towards food.

A further  study by the British Medical Journal reported only a small decrease in calories purchased when trialling calorie labelling in three chain restaurants in the United States. The researchers also found that after one year, that reduction diminished.

Meeting in the middle?

Another suggestion that has been discussed is tackling health-related inequalities, and understanding why certain groups are more vulnerable to these issues than others. For example, the House of Commons library has reported that in England people living in the most deprived areas were 9% more likely to be overweight or obese than those in the least deprived areas. The briefing also reported that  children in the most deprived areas of England were twice as likely to be obese.. More education focusing on not only what is healthy food, but how to be healthy with fewer resources could help reduce such inequalities.

Final thoughts

From tooth decay and high blood pressure to cancer, eating disorders and mental ill health, there are significant health and wellbeing impacts resulting from unhealthy eating habits. These issues also have serious consequences for healthcare services.

As we’ve seen, legislation has already been introduced to tackle diet-related health problems. But it’s likely that government will have to consider further measures to ensure that the food that we eat is both good for individuals and for wider society.

Further reading: more on food and nutrition from The Knowledge Exchange blog

After Glasgow: the legacies of COP26 and the continuing challenge of climate change

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It’s almost four months since the UN’s climate change conference took place in Glasgow. COP26 was headlined as a pivotal moment in the fight against global warming. But how much was achieved in Glasgow, and how much more action is needed if we’re to limit destructive levels of global temperature rises?

The legacies of COP26 were the focal point of a webinar last month, hosted by Strathclyde University’s Fraser of Allander Institute (FAI).  Mairi Spowage, the recently appointed Director of the FAI, welcomed Chris Stark, CEO of the Climate Change Committee and Steve Williams, senior partner at Deloitte Scotland, to consider how the outcomes from COP26 might influence government policy and business practice.

COP26 report card: a mixed picture

Chris Stark began with an upbeat assessment of COP26, noting that while it didn’t deliver everything hoped for, the inclusion of voices from civil society, business and finance added weight to the urgency of tackling climate change. Chris expects those voices to be influential in pushing governments to keep their promises on tackling climate change. He also welcomed the sectoral agreements announced in Glasgow on reducing the use of coal, cutting methane emissions and protecting forests.

That said, Chris warned that the agreements in Glasgow will not be enough to prevent the Earth’s average temperature exceeding a rise of 1.5 degrees C – the tipping point where many climate impacts go from destructive to catastrophic:

“The overall outcomes are still heading in the wrong direction. We went into the Paris COP in 2015 facing 3.6 degrees of warming. If we add up all the current policies that we see globally, we will leave Glasgow facing something like 2.7 degrees of warming.”

All of which heightens the importance of delivering every one of the emissions reduction targets which governments and businesses have set for 2030. Chris also stressed that some countries need to raise their levels of ambition, notably Australia, Brazil, Mexico, Indonesia, China and Russia.

Business: the journey to tackling climate change

Business has a vital role to play in tackling global warming, and Steve Williams outlined where the corporate sector currently finds itself. Most of Deloitte’s clients have targets and governance in place to reduce their carbon footprints, although not all have a credible road map to achieving decarbonisation.

Steve went on to highlight four areas that are being worked on.

Many companies are trying to understand the scope 1, 2 and 3 carbon emissions targets, as well as setting science-based emissions targets, and investing in systems to obtain the right data to make sure they can stand behind the numbers that they publicise.

With regard to business operations, companies are attempting to truly understand their reliance on fossil fuels, switching to renewables, and exploring what other clean technologies are available. In addition, business is trying to have a clearer view of the vulnerabilities around supply chains that could result from climate change.

A third focal point for business is understanding investors’ expectations. Lenders are demanding more of companies in terms of decarbonisation, and they want to know about their roadmaps to sustainability.

The fourth area is one which Steve saw for himself during COP26. Businesses are starting to talk more about biodiversity and the health of our oceans. As a result, companies are moving towards ‘nature-friendly’ targets beyond existing decarbonisation goals.

Delivering on the promises: UK and Scottish Governments

As Chris Stark explained, the Climate Change Committee  (CCC) advises the UK and devolved governments on emissions targets and reports to Parliament on progress made in reducing greenhouse gas emissions. In line with CCC advice, last year the UK Government set in law the world’s most ambitious climate change target, aiming to cut emissions by 78% by 2035 compared to 1990 levels.

Meanwhile, the Scottish Government’s net zero emissions target date of 2045 is ahead of many other countries, and it has also set a very ambitious target of a 75% reduction in emissions by 2030, relative to 1990 levels.

Chris Stark stressed that both the UK and Scotland are presenting good examples to the rest of the world in addressing climate change. But he also highlighted the need to move even faster in the next decade. Having closed its major coal fired power stations, the major challenge for the UK is decarbonising buildings. Chris noted that energy efficiency strategies, covering measures like insulation and double glazing of buildings, are important, but…

“…the big gains in terms of emissions come from decarbonising heat supply to those buildings. This is a big cost, but in the long run it is worth it. My message here is we’ve got to get real about this. We have lots of ways in which we could do it, but until you start to knuckle down, particularly in making plans for the cities, where the big win is, it’s not going to happen.”

Business: decarbonising in a post-Covid world

Steve Williams suggested that the restrictions imposed to prevent the spread of COVID-19 have made it easier for some businesses to meet their decarbonisation targets. With commuting and business travel at significantly lower levels during the height of the pandemic, many companies’ emissions fell dramatically. As Steve acknowledged, the question now is how to make sure that these gains are not lost in the longer term. Examples of good practice include committing to less business travel in future, electrifying car fleets and appointing corporate climate champions.

Chris added that the CCC, having longstanding experience of advising government on policy,  is now increasingly providing advice to businesses on tackling climate change. Chris highlighted some of the issues business should be considering:

“Our primary advice to the business community is just start measuring. Think properly about the way in which you impact through emissions , and how exposed you are to the climate risks. And then think about the strategies you can use to push the national mission to net zero. As businesses do this, the policy environment should respond and go more quickly”

Final thoughts

Just four months on from COP26, the world looks very different today.  There are now concerns that economic pressures could cause governments to backslide on their climate change commitments, especially with a looming energy crisis threatening the cost of living.  However, there have also been more positive developments.

Earlier this month, leaders from nearly 200 countries agreed to draw up a legally binding treaty on reducing plastic waste. This will not only have positive impacts on ocean and marine life; it will also make a difference on climate change. A 2019 study reported that the production and incineration of plastic produced more than 850 million tons of greenhouse gases – equivalent to 189 five-hundred-megawatt coal power plants.

The latest report from the International Panel on Climate Change has reiterated that global warming remains a threat to human wellbeing and the health of the planet. The report couldn’t be clearer about what’s at stake:

“Any further delay in concerted global action will miss a brief and rapidly closing window to secure a liveable future.”

You can watch a recording of the FAI webinar here

Photo by William Gibson on Unsplash

Further reading: more on tackling climate change from The Knowledge Exchange blog

Lessons from Norway: Deposit Return Scheme

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by Scott Faulds

Last year, following the screening of the BBC’s Blue Planet II, the issue of single-use plastic and its effect on the ecosystem rose to the forefront of the public’s mind. Research conducted by Waitrose & Partners found that 88% of people who watched Blue Planet have now changed the way they use plastics, with 60% of viewers now likely to use a refillable water bottle. The “blue planet effect” has even influenced the work of various legislatures, with the introduction of new laws designed to ban single-use plastic in the Scottish Government, UK Government and European Commission. Additionally, both the Scottish and UK Governments have been looking into ways to reduce use of single-use plastics through the introduction of what is known as a deposit return scheme (DRS).

What is a deposit return scheme?

The basis of a DRS is relatively simple: when you purchase a drink in a single-use container you pay a nominal fee as a deposit. On returning the container you receive your deposit back. The Scottish Government have recently announced that they have set the deposit for their scheme at 20p. DRSs have been successfully operating across the world for several years and are particularly common in the Nordic countries, where container return rates are between 88% to 96%. However, whilst the basis of the DRS is often the same, each country has a different set of operating criteria that determines which single-use containers can participate in the scheme, the level of deposit and the places where people can return their single-use containers.

The Norwegian Model

The most effective DRS in the world can be found in Norway, colloquially known as “panting”, which has been in operation since the early 2000s. 97% of all plastic drink bottles are returned and less than 1% of all plastic bottles sold in Norway end up in the environment. Most impressively, it is estimated that 92% of all plastic bottles returned are recycled back into plastic bottles, with the chief executive of Infinitum (the private, not-for-profit, operator of the DRS owned by retailers and producers) estimating that some bottles have already been recycled more than fifty times.

Within the Norwegian model, the legislation underpinning the scheme is a single page, with the industry owned body Infinitum entrusted to decide how best to operate the DRS. Infinitum is incentivized to make the scheme as efficient as possible due to an environmental tax placed on all producers of plastic bottles, which is lifted if 95% of all single-use containers are returned.

The Norwegian scheme accepts all polyethylene terephthalate (PET) and aluminium containers if packaging has been designed in line with Infinitum’s guidelines, which ensures that all containers entering the scheme are able to be easily recycled. These guidelines are fundamental to ensure the circular nature of the scheme. For example, it is critical that labels attached to bottles are easily removed without leaving any residue which could inhibit their ability to be recycled.  The level of deposit charged varies, with all aluminium and small PET containers set at 2kr (17p) and large (500ml+) PET containers at 3kr (26p). All retailers that sell beverages eligible for the scheme are required to act as a collection point, either via reverse vending machines or as a manual collection point. Additionally, it is also possible for schools/charities to act as manual collection points, which enables them to collect additional revenue. Reverse vending machines also feature an option for the deposit to be donated to the Norwegian Red Cross.

In short, the design of the Norwegian DRS has largely been left in the hands of the industry itself, who are incentivised to ensure it operates effectively in order to receive a tax reduction. This has enabled the creation of a truly circular system where everything from the design of the packaging itself to how containers are collected has been meticulously planned. The statistics speak for themselves:  with 97% of all plastic drink containers returned and 92% of these containers then re-purposed into new containers, it is fair to say that Norway’s DRS is world leading.

Lessons to Learn

With both the Scottish and UK governments at various stages in their development of a DRS, there are some lessons to be learned from the successful scheme operated in Norway.

Both governments could look at how best to ensure industry engagement when implementing their DRSs. Encouraging citizens to recycle more is unquestionably a good thing for a responsible government to do. However, containers returned can only be recycled if industry is engaged and able to make appropriate changes to their containers to ensure they are as recyclable as possible when returned.

Additionally, it will be important to ensure that there is enough infrastructure in place to allow people to return their single-use containers. This will be of particular significance to more rural areas of the country. Both governments could consider how Norway dealt with this issue, where any business which sells items eligible for the DRS must also act as a collection point. Furthermore, both governments could consider if it is viable to enable schools and charities to act as manual collection points, allowing citizens to donate their deposit to worthy causes. This will provide citizens with options in how they wish to make use of their deposit whilst also providing additional collection infrastructure.

Final Thoughts

In conclusion, it is evident that Norway operates the most effective DRS in the world, with over 95% of all plastic and aluminium containers recycled via the scheme. Both the Scottish and UK governments would be wise to look at what lessons can be learned from Norway when designing DRSs which will help to tackle the climate emergency. As shown by the experience of Norway, the most effective DRSs are more than just recycling, they are entire system changes.

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Further reading from The Knowledge Exchange blog on recycling and climate change:

Unlocking the potential of smart cities: All-Party Parliamentary Group calls for coherent UK Government strategy

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Hong Kong city

By Steven McGinty

“The role of smart cities is not to create a society of automation and alienation, but to bring communities together”. (Iain Stewart MP)

In June, the All Party Parliamentary Group on Smart Cities published a report outlining the findings of its recent inquiry into how the UK Government can support the expansion of smart cities and enable the UK to become a world leader in the field.

It explains that although some people have concerns that smart cities are expensive gimmicks, or even something more sinister, the potential in becoming smarter could have a tremendous impact on the lives of citizens.  And ‘smart’, the report makes clear is not just about clever technologies, but any innovative approach or solution that brings together industries or government departments to solve everyday problems.

Included in the report are the number of ways smart approaches can improve city life, such as:

  • Making cities accessible for all – improving the design process can ensure that people with physical disabilities are not prevented from enjoying the public spaces.
  • Empowering citizens in democracy – new technologies can give citizens a voice by connecting them with each other, as well as those running services or those making decisions.
  • Reducing the strain on our health service – providing citizens with access to their own health records can encourage greater responsibility for their own healthcare.
  • A more efficient, flexible transport system – improving transport information can help citizens plan journeys and smart ticketing options can allow citizens to travel easily between transport services.
  • Creating a cleaner environment and enhancing air quality – smart technologies can help address environmental challenges, such as improving traffic flow to help limit harmful emissions in congested areas.

If cities are looking for a blueprint to success, there have been numerous smart city initiatives introduced across the world. For example, the report highlights how the Scottish Cities Alliance, a joint initiative between Scotland’s seven cities (Aberdeen, Dundee, Edinburgh, Glasgow, Inverness, Perth and Stirling) and the Scottish Government, is encouraging collaboration and the take-up of technologies designed to improve air quality, traffic flow and cut pollution.

There’s also two examples from further afield. Estonia, which is widely recognised as a smart city leader, is viewed as an example of best practice in data sharing. The country provides citizens with control over their data by providing easy access to their education, medical and employment records through an online portal (with the option to request changes). And in Singapore, the “Smart Nation” initiative has become known for its use of a coordinating body to provide leadership to their smart cities agenda.

In concluding the report, The APPG make a series of recommendations to effectively drive forward the smart cities agenda. This includes:

  • encouraging the promotion of a smart culture;
  • convening smart standards and data; and
  • promoting the UK’s smart city expertise overseas.

In particular, a number of interesting points are raised about how to promote a smart culture, from ensuring smart city initiatives focus on the outcomes for citizens to putting collaboration with other cities (and the sharing of best practice) before any form of competition.

Iain Stewart MP, chairman of the APPG on Smart Cities, summarises the report’s main message, as well as calling for the UK Government to create a strategy. He argues:

“A coherent strategy from central government is needed to ensure a joined-up approach between businesses and those who work most closely with and on behalf of their citizens – local government. By fully embracing the smart cities approach, central government can empower local authorities to show ordinary people how smart can positively impact on their everyday lives.”

Follow us on Twitter to see what developments in public and social policy are interesting our research team. If you found this article interesting, you may also like to read our other smart cities articles. 

A digital identity crisis: is slow progress costing citizens and business?

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A steel padlock on a brown wooden gate

By Steven McGinty

The government’s flagship digital identity programme, GOV.UK Verify, has not been short of problems lately. However, news that benefit claimants have been unable to register for the new Universal Credit (UC) because of problems using the service highlight that its failings are having real-world consequences.

In February, government statistics showed that only 30% of claimants were able to use GOV.UK Verify – well below the projected 80%. Further, research in the London Borough of Croydon found that even with one-to-one support only one in five people could prove their identity.

A history of problems

Problems were identified in the National Audit Office’s Digital transformation in government report in March 2017. The NAO found that the service, which was expected to simplify how citizens verified their identity to government agencies, had missed its initial launch date of 2012. Instead, only nine out of twelve services had been launched four years later in 2016.

Government departments who were expected to come on board have also thought twice. In December 2017, NHS England’s chief digital officer Juliet Bauer announced that they’d be developing their own digital identity system (although did suggest that GOV.UK Verify may be used for services which have less sensitive information). Similarly, HMRC announced last month that they will develop their own identity service – based on their 15-year-old Government Gateway Service – with rumours suggesting they have no confidence in the government’s solution.

With this backdrop, it’s unsurprising that Civil Service Chief Executive and Cabinet Office Permanent Secretary John Manzoni has brought in management consultancy McKinsey to conduct a review into how digital identity could work within the public sector.

Community Weekly’s Editor in chief, Bryan Glick, suggests this review could lead to a fundamental rethink and the introduction of ‘Verify Compliant’. He explains that:

“Verify could become a brand name, rather than a product produced by GDS. That brand name will encapsulate a set of digital identity standards, for use across the public and private sectors. If you want to be part of the UK’s digital identity infrastructure, you need a product that is “Verify compliant”.

The impact of Brexit

David Bicknell, editor at Government Computing, suggests that Brexit preparations have pushed the transformation strategy – including GOV.UK Verify – off the agenda.

However, Government Digital Service (GDS) director general Kevin Cunnington has a different take on things. In his view, the GDS is continuing to deliver improved digital services, highlighting that GOV.UK Verify is available to local councils and is used by the Land Registry to support their new digital mortgage service.

Why the UK needs to tackle digital identity

People are increasingly using digital services to shop online, pay bills, and to interact with different levels of government. However, even though technology has dramatically changed, much of how people prove their identity is still paper based. For instance, paperless bank account holders still have to request paper documents to prove their address (possibly at an additional cost).

New industries such as the sharing economy, which includes the likes of Airbnb and Uber, rely on secure digital identity verification. Government has a responsibility to lead from the front and protect this ever-growing number of customers. For example, Airbnb customers across the world have experienced thefts from properties from criminals using false identification.

More generally, there has been a rise in identity fraud. According to fraud prevention charity Cifas, this now represents the majority of all fraud cases (approximately 56% in the first six months of 2017). An inability to verify identity is likely to have contributed to this increase.

In addition, many people are financially and socially excluded by a lack of photographic identification ID such as a passport or a driver’s license – particularly those from low income backgrounds or who have been in prison. This lack of ID can act as a barrier when applying for government benefits or financial services.

Gunnar Nordseth, CEO at digital identity provider Signicat, also argues that a failure to introduce a digital identity scheme could have serious consequences for the UK’s financial industry (especially the emerging fintech sector). He explains that GOV.UK Verify isn’t ‘fatally flawed’ but needs to be more ambitious, observing that:

“Unlike other European digital ID schemes GOV.UK Verify is limited to the public sector, does not support financial services and is not interoperable with its continental counterparts.”

Final thoughts

Tackling the digital identity crisis won’t be easy. But recent statements acknowledging the challenges of GOV.UK Verify and the calling of a review suggest the Government Digital Service (GDS) are listening to concerns.

However, this time for reflection mustn’t last too long. Getting digital identity right has the potential to improve services for citizens, create efficiencies in government and business, and ensure the UK’s place as a world leader in the burgeoning digital economy.

The Knowledge Exchange provides information services to local authorities, public agencies, research consultancies and commercial organisations across the UK. Follow us on Twitter to see what developments in policy and practice are interesting our research team. 

If you found this article interesting, you may also like to read our other digital articles.

Delivering digital transformation: the mixed successes of the Government Digital Service

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By Steven McGinty

It’s been a period of change for the Government Digital Service (GDS) since losing influential Executive Director Mike Bracken in 2015. Since then, the service has experienced a string of high profile departures, leading many commentators to suggest that the much-lauded GDS could soon be coming to an end.

However, in the November 2015 Spending Review, then Chancellor George Osborne announced that the GDS would receive an extra £450 million over four years – a significant increase on their previous budget of £58 million per year.

Chancellor Osborne highlighted that these additional funds would help fuel a “digital revolution” in central government, and in particular create one of the most digitally advanced tax administrations in the world.

But has new funding – and possibly the public show of support – led to a digital revolution?

In the beginning….

In 2011, the GDS was formed to implement the ‘digital by default’ strategy – a key proposal of UK Digital Champion (and founder of lastminute.com) Martha Lane Fox’s report into the delivery of online public services.

The GDS’s first major project, GOV.UK, has in many ways proved to be a success. Launched in 2012, the publishing platform brought together over 300 government agencies and arm’s length bodies’ websites within 15 months. Replacing DirectGov and Business Link alone has saved more than £60m a year. Early testing showed GOV.UK was simpler for users, with 61% completing tasks on the new Business Link section; compared to 46% on the old website.

GOV.UK has also been viewed as an example of best practice, with GDS team members supporting countries such as New Zealand with their own digital government efforts.

However, it’s not been entirely without its controversies. In October 2016, the Welsh language commissioner accused the UK government of weakening Welsh language services, explaining that provision on the site had “deteriorated astonishingly” since the introduction of GOV.UK. A recent GDS blog article has also identified challenges in making content accessible for users. For example, 73% of the content on GOV.UK is looked at by fewer than 10 people per month.

Government as a platform

A major theme of the GDS’s work has been the introduction of a platform approach to digital government – principles proposed by technology guru Tim O’Reilly. In 2015, Mike Bracken set out a new vision for digital government, highlighting the need to create:

“A common core infrastructure of shared digital systems, technology and processes on which it’s easy to build brilliant, user-centric government services.”

GOV.UK is one such service.

But the concept has gone on to inspire new services such as GOV.UK Verify – a platform which enables citizens to prove who they are when using government services. This common service was a world first and is being used by organisations such as HM Revenue & Customs (HMRC) and the Department for Environment, Food & Rural Affairs (DEFRA).

Additionally, GOV.UK Notify – a service which sends text messages, emails or letters – was introduced in January 2016. It helped support the Valuation Office Agency (VOA) transition some of their services to online only, as it provided them with the ability to send thousands of notifications at the one time.

National Audit Office

On 30 March 2017, the National Audit Office (NAO) published a report into the government’s track record on digital transformation.

The report concluded that the GDS had an early impact across government, successfully reshaping the government’s approach to technology and transformation. However, Amyas Morse, head of the National Audit Office, also observed that:

“Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs. To achieve value for money and support transformation across government, GDS needs to be clear about its role and strike a balance between robust assurance and a more consultative approach.”

In particular, the NAO highlights concerns over the GOV.UK Verify programme. The service has proven difficult to adopt for some departments, which has led to the GDS allowing the use of alternate identity services. According to the NAO, this significantly undermines the business case for GOV.UK Verify, and provides a poorer experience for users on government websites.

The Institute for Government

Influential think tank, the Institute for Government (IfG), has recently published two reports on the progress of digital transformation.

In October 2016, the report ‘Making a success of digital government’ estimated that the UK Government could save up to £2 billion by 2020 – through efficiency savings – by creating better digital services. Major digital transformation successes were also highlighted, including the online registration to vote by 1.3 million people by May 2016, and the introduction of a new digital road tax system (removing the need for paper disks).

In terms of the GDS, the IfG expressed similar views to the NAO:

“We found that GDS has played an important role in bringing new digital capability into government. But, in the absence of a new digital strategy, its role is unclear. GDS needs to re-equip itself to support a government that now has rapidly developing digital capability, and high ambitions for change.”

In February 2017, the government published a new digital transformation strategy, including attempting to clarify the ‘evolving’ role of the GDS.

However, this hasn’t stopped the IfG making several new recommendations for the GDS in their latest digital government report. These include:

  • clarifying the GDS standards and distinguishing between standards and guidance;
  • re-examining the role of the Government Gateway – an identity assurance platform – and of GOV.UK Verify;
  • taking a more active role in the digital services market, such as designing the Digital Marketplace for different users; and
  • creating a store for Application Programming Interfaces (APIs) to encourage their use throughout the public sector.

Final thoughts

The GDS has played a vital role in creating a new vision for digital government. However, evidence has suggested that over recent years the pace of change has slowed, with key initiatives such as GOV.UK Verify facing a variety of challenges.

In the coming years, it’s likely that the Brexit negotiations will be top priority for politicians and many government departments. It will be important that the GDS works with these departments and looks to prioritise services that are vital for managing the Brexit process.

Follow us on Twitter to see what developments in public and social policy are interesting our research team. If you found this article interesting, you may also like to read our other digital articles

Modern language learning in a globalised world

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Elementary school students raising hands. View from behind.

by Stacey Dingwall

In November, the Teaching Schools Council published Ian Bauckham’s Modern foreign languages pedagogy review, which looked at modern foreign languages teaching practice in key stages 3 and 4 in England.

The EBacc and modern languages

The review was announced in May last year by schools minister Nick Bole, shortly after it was indicated that 3,500 more language teachers would be needed in order to realise the government’s desire for 90% of pupils to sit the English Baccalaureate (EBacc), which includes a language component.

Only 40% of English pupils currently take the EBacc. The Education Datalab’s estimate of the number of additional language teachers needed to increase this to 90% represents an increase of almost 40%. The government has missed its recruitment target for language teachers for the last four years, achieving just 87% of its target in 2015.

The Education Datalab’s latest data on the EBacc, published in October, suggests that the number of pupils who sit the qualification has stalled because there hasn’t been a significant increase in the number of entries in languages.

The Bauckham review

Ian Bauckham’s review emphasises the “clear educational, personal, cultural, social, cognitive, career and business benefits in being able to communicate confidently in another language”. However, it notes that the latest edition of the CBI/Pearson Education and Skills Survey found that over 50% of employers were not satisfied with their employees’ foreign language skills.

Although this is problematic for the country on a variety of levels, the Bauckham review points to the difficult context in which schools find themselves with regards to teaching foreign languages. Aside from recruitment issues, teachers are also dealing with some negative attitudes to foreign language learning from pupils and their parents, who may have had a poor language learning experience themselves. The review highlights that it is much easier for non-native English speakers to acquire the language due to its global dominance.

Schools also have to juggle the competing pressure of increasing the number of pupils taking STEM related subjects. The issue of a shortfall of people with STEM skills in the UK has received a great deal more attention from researchers and policymakers in recent years than a lack of those with language skills.

Language learning in Scotland: the 1+2 approach

In 2012, the Scottish Government published “Language learning in Scotland: a 1+2 approach”. Intended to be rolled out across two parliaments, the approach was included in the government’s 2011 manifesto, which stated their intention to “introduce a norm for language learning in schools based on the European Union 1+2 model – that is we will create the conditions in which every child will learn two languages in addition to their own mother tongue”.

The Scottish Government’s ambition for the approach is that by 2020, all children will start to learn an additional language from P1 that they will continue studying until at least S3. They will also be given the opportunity to start studying a third language no later than P5. This ambition also fits in with the government’s focus on closing the attainment gap during its term, with the language approach working to achieve key goals such as increasing the employability of school leavers.

Overall, the Scottish Government says its key aim in improving and expanding language learning in schools is that “young people are equipped with the skills and competencies they need in our increasingly globalised world” – a prudent ambition in increasingly uncertain times.

Follow us on Twitter to see what developments in public and social policy are interesting our research team. If you found this article interesting, you may also like to read our other education articles. 

Government as a Platform: a new way of thinking about digital transformation

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Multi-coloured blocks on the table, with a green dinosaur

By Steven McGinty

The term ‘Government as a Platform’ (GaaP) was coined by Tim O’Reilly, a technology entrepreneur and advocate.

The Government Digital Service (GDS), the body responsible for UK Government digital transformation, has started to introduce ‘platform thinking’ to government services. However, according to a survey carried out in February, three-quarters of civil servants hadn’t heard of or didn’t understand ‘Government as a Platform’. This may be concerning for government, whose efficiency programme greatly relies on successful digital transformation.

On the blog today, I’m going to reflect on the concept of ‘Government as a Platform’, as well as outlining its adoption in the UK.

The ‘gubbins’ of government

Mark Foden, an organisational change strategist, explains the platform-based view of government in a simple (and humorous) video.

In his view, government has traditionally been made up of independent departments, providing services such as benefits, pensions, and tax. These services use bespoke technology provided by large technology companies, over long contracts.

However, the platform based-view is different. He illustrates this by splitting a government department into three sections:

  • Levers and dials – the part of the service the user interacts with (e.g. websites and mobile apps)
  • ‘Gubbins’ – in simple terms, it’s the common capabilities (e.g. checking identity) and the bespoke services (e.g. calculating tax) that government services need to function
  • Machinery – the fundamentals of technology (e.g. mainframe computers, storage, and databases)

Foden explains that a key element to platform thinking is the ‘gubbins’ section. Advances in technology now make it possible to untangle these ‘gubbins’ government services, without affecting others. In practice, this means that common capabilities used by government, such as making payments or checking identity can be developed and used across departments. Websites can also be shared to create consistency across government digital services – a sort of ‘brand government’. This approach limits the number of bespoke services developed in ‘silos’ (or within departments).

Additionally, having this separation between common capabilities and bespoke services also presents opportunities to involve a greater number of suppliers.

Potentially, this approach could be worth £35 billion in savings across government.

Organising Government as a Platform

Mark Thompson, senior lecturer in information systems at Cambridge Judge Business School, suggests three principles to enable Government as a Platform to succeed:

  • gradually moving towards more common capabilities and reducing departmental bespoke services
  • developing common capabilities across the public sector must be a priority for digital transformation
  • optimising the relationship between common capabilities and bespoke services within government departments

The UK approach  

GDS

A widely used definition by the GDS is that digital government should include:

 “a common core infrastructure of shared digital systems, technology and processes on which it’s easy to build brilliant, user-centric government services.”

GOV.UK was the first attempt to transform how the UK does government. Launching in 2012, the publishing platform brought together over 300 government agencies and arm’s length bodies’ websites within 15 months. Replacing DirectGov and Business Link alone saved more than £60m a year. Early testing also showed GOV.UK was simpler for users, with 61% completing tasks on the new Business Link section; compared to 46% on the old website.

GOV.UK Verify has also been introduced – an identity assurance platform which allows people to prove who they are when using government services. The common service is the first of its kind and is being used by organisations such as HM Revenue & Customs (HMRC) and the Department for Environment, Food & Rural Affairs (DEFRA) to build new services.

More recently, GOV.UK Notify, a service which sends text messages, emails or letters, has sent notifications to its first users. GOV.UK Pay also just secured compliance with the Payment Card Industry (PCI) Data Security Standard.

NHS

Although the GDS have taken the lead on platform thinking, the NHS launched NHS Jobs, a shared recruitment service, in 2003. The service has been remarkably successfully, generating over £1 billion in savings.

Mark Thompson suggests this is because of its platform approach. The Department of Health (DoH), working alongside Methods Consulting, convinced over 500 NHS employers to give up their own recruitment services and to make use of this common capability. The website is the biggest single employer recruitment site in Europe, with one unique visit every two seconds. The service has also become a valuable commodity with suppliers willing to provide the service at near cost, and compete on providing innovative services. The creation of this high quality recruitment service has therefore become a spur for innovation – something which is at the heart of Tim O’Reilly’s work on Government as a Platform.

Local government

Adur and Worthing council have recently taken a platform approach to their digital transformation. Paul Brewer, digital lead for the council, notes that it was struggling on several fronts, including IT outages and systems replicating inefficient paper-based processes.

To solve this problem, the council went through a capability mapping exercise. They identified departments which had common functions, such as undertaking case management, taking payments and booking appointments for customers. With this roadmap, they developed a CRM system to manage customer interactions (including social media), and purchased a platform which supports the creation a range of new IT products. The new approach enabled the council’s waste management service to support full mobile and remote working. Within a year, the department saved £20,000 on software and the equivalent of 1.5 staff members.

Interestingly, the council did not built their own platform, on the GDS model. Nor did they purchase an inflexible technology. Instead, they chose a third way by purchasing the building blocks of capability, and controlling where the capability was slotted in.

Final thoughts

The lack of knowledge about Government as a Platform within the civil service is somewhat disheartening. However, the GDS has introduced many new approaches to government and shown practically how they can work. Projects such as GOV.UK and GOV.UK Verify have been well received and countries such as New Zealand have looked towards the UK for their own digital transformation.

In August, the UK was ranked as global leader for e-participation on the United Nations E-Government Survey, ahead of Australia and South Korea.

Follow us on Twitter to see what developments in public and social policy are interesting our research team. If you found this article interesting, you may also like to read our other digital articles. 

Increasing participation in sport and physical activity

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by Stacey Dingwall

Our latest member briefing focuses on increasing participation in sport and physical activity in the UK, looking at successful examples of increasing activity and ways in which policymakers are trying to overcome the barriers to participation in sport and physical exercise. You can download the briefing for free from the Knowledge Exchange publications page.

Physical activity levels in the UK

Despite the longstanding and valued position in British society of sport, getting people of all ages involved in sport and physical activity has become increasingly challenging. While current UK guidelines for aerobic activity recommend that adults aged 19 and over should spend at least 150 minutes per week in moderately intensive physical activity, the latest statistics on physical activity from the British Heart Foundation indicate that:

  • Only 67% of men in England and Scotland report meeting recommended levels of physical activity, and only 59% in Northern Ireland and 37% in Wales;
  • Women are less active than men in all UK countries, with 58% reporting meeting recommended levels in Scotland, 55% in England, and 49% in Northern Ireland and 23% in Wales;
  • Physical activity levels vary by household income; in England in 2012, 76% of men in the highest income quintile reached recommended levels, compared to 55% of men in the lowest income quintile.

The implications of inactivity

Low levels of physical activity not only have health implications, but also economic – in the UK, inactivity has been estimated to cost the NHS £1.1billion (Allender, 2007) with indirect costs to society bringing this cost to a total of £8.2billion.

Government action

Our briefing highlights the range of policies and interventions implemented by the UK and devolved governments to try and increase participation in sport and physical activity among the population. These include the Department of Education’s £150m per year Primary PE and Sport Premium Fund; and Scotland’s sport strategy for children and young people, Giving Children and Young People a Sporting Chance.

Good practice – home and abroad

In addition, the briefing profiles successful interventions at the community level, such as Let’s Get Fizzical, a physical activity programme for young people delivered by StreetGames in collaboration with Birmingham City Council. International examples of good practice are also highlighted, including the Active Healthy Kids Canada programme and the North Karelia Project in Finland.

 

The Knowledge Exchange specialises in public and social policy. To get a flavour of the commentary it offers, please explore our publications page on the Knowledge Exchange website.

To find out more on how to become a member, contact us.

The Government Digital Service: successes, turmoil, and the focus for the future

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By Steven McGinty

In April 2011, the Government Digital Service (GDS) was launched to lead the digital transformation of government. The focus was on making public services digital by default (a policy which envisions most public services being delivered online), and simpler, clearer and faster to use.

Their first major project was the development of GOV.UK. It was to act as the primary source for UK government data and would replace a number of existing websites, including DirectGov. Overall, GOV.UK has been viewed as a GDS success story.

In the latest GDS progress report, it was highlighted that:

  • Over 300 agency and arm’s length bodies’ (ALB) websites had been transitioned over to GOV.UK by the end of 2014;
  • The GOV.UK website averaged 12 million weekly unique visitors in the first quarter of 2015 (25th most used website in the UK);
  • The GOV.UK website saw 13.6 million unique visitors and 21.2 million visits in the last week of January 2015 (this was the likely the result of the 31st January Self-Assessment tax return deadline).

However, GOV.UK has not been without its critics. In February, the Register revealed documents that said that the GDS knew that GOV.UK was:

“destroying useful online services and replacing them with trendy webpages bereft of useful information”

One noted failure was the transition of the Home Office visa and immigration site to GOV.UK. According to their own analysis, the GDS did not have a good enough understanding of the users’ needs.

GDS in turmoil?

At the beginning of August 2015, Executive Director of the GDS Mike Bracken announced he was leaving. In an interview, Mike Bracken explained that he was leaving due to the “stresses and strains” of the role. The current GDS Chief Operating Officer Stephen Foreshew-Cain will move up and replace him.

There have also been a number of other senior GDS leaders departing. These include:

  • Deputy Director Tom Loosemore
  • Director of Strategy Russell Davies
  • Director of Design Ben Terrett
  • Head of User Research Leisa Reichelt
  • Transformation Programme Director of the Government Digital Service Michael Beaven.

These changes have led to speculation about the future of the GDS. Last financial year, the service had a budget of £58 million and approximately 700 members of staff. Computerworld have suggested that the GDS could undergo substantial cuts as part of the HM Treasury’s spending review.  If so, the impact could fundamentally change the GDS’ role.

The future

In August, Matt Hancock MP, Minister for the Cabinet Office, reiterated his support for the GDS. He said:

“the work that GDS is doing, and the vision of Government as a Platform, is changing the core infrastructure of shared digital systems, technology and processes.”

The Minister then went on to emphasise that the GDS has extremely talented people and has a lot more to contribute in the future.

In addition, Eddie Copeland, Head of Technology Policy at the Policy Exchange has outlined 5 points of focus for the ‘next phase’ of the GDS. These include:

  • Be guardian of the rules – the government should lead the way in defining the standards of how front-end government IT should work, although should not be concerned about who provides it, whether that’s public or private sector.
  • Focus on the user / citizen experience – the government should focus on providing a positive customer experience and creating online transactions that are needed.
  • Lead on open standards for data – the use of open standards would reduce the technical barriers to sharing information between different systems.
  • Be an informed customer – failed IT projects were often the fault of the government, therefore the government needs to become a smarter, more demanding customer.
  • Scale best practice – all departments should learn from the successes of the GDS, and try to implement innovative solutions where possible.

 Final thoughts

It’s likely that the GDS will play an important role in the continued digital transformation of government services. However, some – including Eddie Copeland – believe that the GDS will become a smaller organisation.  As a result, there may be opportunities for the private sector to get involved in supporting the digital transformation, particularly if they can provide a solid business case.

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