The Knowledge Exchange Blog

The official blog of The Knowledge Exchange from Idox

Making the planning system more customer-friendly

By Donna Gardiner

Local authority planning departments are more often associated with bureaucracy than with delivering good quality customer service.

However, as the current reform of the planning system in Scotland puts the need to develop a modern, efficient service in the spotlight, thoughts have turned to how planning authorities can focus on the human side of delivering a good quality planning service.

Last month (August 2018), the Scottish Government published a report on customer service in the planning system.  It examined different approaches to customer service across a range of private and public sector organisations in Scotland, with a view to identifying the lessons from these that could be applied to the planning system. Although focused on Scotland, the lessons are transferable elsewhere.

A number of challenges

The research found that while planning authorities in Scotland viewed high quality customer service as highly important, they faced a number of challenges to delivering this in practice.

Limited staff and financial resources are a key constraint affecting planning authorities’ ability to deliver high quality customer service.  For example, customer expectations of the frequency and responsiveness of communication are often higher than what can reasonably be delivered.

There are also issues of inconsistency of service, both within and between local authorities in Scotland.  This is due in part to different interpretations of specific legislation, as well as different levels of investment in, and commitment to, customer service within individual planning authorities.

The risk of individuals confounding ‘customer service’ and ‘outcomes’ – where the planning decision reached affects the individual’s perception of the quality of service they have received – is another key challenge when measuring the customer experience.

Current approaches

Each year, planning authorities in Scotland must prepare an annual Planning Performance Framework (PPF) report, which details their performance over the previous year.

At present, the PPF has no specific measure of customer service delivery.  Instead, planning authorities must submit a ‘narrative commentary’ of their customer service performance, along with relevant case studies that demonstrate their actions.

This means that individual planning authorities decide how best to gather information about their own customer service performance.  Some of the key methods used include:

  • Customer charters – which communicate customer service commitments to customers and employees
  • Customer satisfaction surveys – mainly online, however, some were still postal
  • Forums – the use of customer forums or focus groups to engage with customers
  • Complaint handling procedures – published details of organisational systems, protocols and SLAs for registering and responding to complaints
  • Customer service standard accreditation – g. Customer Service Excellence (CSE), Investors in People (IiP), ISO9001, Customer Satisfaction Measurement Tool (CSMT) etc.

So what can be done? The benefits of e-planning

The report identified a number of ways in which customer service within the planning system could be improved.

First was the need to achieve a greater consistency of processes, enforcement and quality of service across Scotland.  Clearer national guidance on implementing legislation would go some way to achieve this. Establishing a national survey of customer service in the planning system is also a priority. Lessons could be learned from the building standards system, which currently incorporates a Key Performance Outcome relating to improving the customer experience.

Planning authorities also overwhelmingly believed that e-planning had improved customer service.  The benefits included:

  • more efficient information flows
  • better prioritisation of work
  • reduced printing costs
  • greater transparency
  • easier access to information by the public

What is clear is that the move to e-planning is bringing a ‘culture change’. By speeding up the planning process and making more efficient use of resources, e-planning frees up both time and money to be spent elsewhere in the planning process.  As one planning authority notes:

“It’s about how you work with the customer to bring them on the e-planning journey with you and change their mindset. In the long run the customer benefits because it speeds up the service.”

As technology and customer expectations evolve it will be important that e-planning solutions reflect this in the future.

Future directions

Good quality customer service helps to make the planning system easier to understand and processes more accessible and usable.  This in turn opens up the system to those who might otherwise feel that it is too complex or time consuming to participate.  This may be of particular importance when encouraging young people to become involved in consultations.

Improving customer service within the planning system is not something that is just ‘nice to have’. Planning has changed significantly over the years – and with change comes the need for reliable, cost-effective processes to drive end-to-end efficiency.


For 30 years, Idox has been supporting the work of local government planning departments. iApply, a planning application submission portal launched by the Idox Group in 2015, offers local authorities the opportunity to benefit from an out-of-the-box end-to-end digital solution that makes submitting planning, building and licence applications simple for customers and cost effective for the authority.

Idox congratulates the winners of the RTPI Research Excellence Awards 2018

Quality of placemaking and the role of planning in supporting wellbeing were key themes among the winners of the 2018 Royal Town Planning Institute (RTPI) Awards for Research Excellence, which were announced this week.

These awards are unique in recognising the best spatial planning research from the RTPI’s accredited planning schools, and highlighting the positive contribution of academic research and consultancy within policy and practice.

Idox is proud to have supported the awards since 2015, and this year we again sponsored three of the five awards (the Sir Peter Hall Award for Wider Engagement, the Consultancy Award, and the Student Award).

Tom Kenny, RTPI’s acting deputy head of policy and research, was enthusiastic about the winners and commended entries:

“The winners and highly commended entries have demonstrated how academic researchers can positively reach out to practitioners and policymakers with insights and findings to inform and influence their work.”

Setting standards for green infrastructure

The Sir Peter Hall Award went to a project exploring how green infrastructure can be better planned and recognises the wide benefits of the creation of the UK’s first green infrastructure benchmark.

The “Building with Nature” benchmark defines and sets the standard for high quality green infrastructure design and aims to address the gap between policy aspirations and practical deliverability. It results from the team’s research which revealed that uncertainty surrounds what constitutes high quality green infrastructure and that delivery is inconsistent.

The project brought together partners from academia and the third sector – Gemma Jerome (Gloucester Wildlife Trust and the Centre for Sustainable Planning and Environments, University of the West of England), Danielle Sinnett, Nick Smith, Tom Calvert, Sarah Burgess, Louise King (Centre for Sustainable Planning and Environments, University of the West of England).

Planning for healthier outcomes

The Consultancy Award was awarded to a study that helped planners in Southwark, London, achieve healthier outcomes. The research found that building trust with local communities is crucial to understanding perceptions around health issues, and that there is concrete evidence showing that changes in built environment design such as street layouts can improve the health of residents.

The winning project was ‘Healthy Planning and Regeneration: Innovations in Community Engagement Policy and Monitoring’ involved Helen Pineo (BRE and Institute for Environmental Design and Engineering, UCL), Simon Bevan, Andrew Ruck, Clizia Deidda (Southwark Council).

Cross-cutting impactful research

A study led by a team at the Bartlett School of Planning, University College London won the Academic Award for exploring the issue of the low quality of residential dwellings converted from offices without the need for planning permission, following the deregulation of the planning system in England in 2013.

Just 30% of converted ‘studio flats’ meet national space standards, and many office conversions in the middle of industrial estates have undergone barely any changes to make them fit for habitation.

The winning project was ‘Assessing the Impacts of Extending Permitted Development Rights to Office-to-Residential Change of Use in England’ – Ben Clifford, Jessica Ferm, Nicola Livingstone, Patricia Canelas (Bartlett School of Planning, University College London).

The Early Career Award went to the project ‘Estimates of Transaction Costs in Transfer of Development Rights Programs’ – Sina Shahab (School of Architecture, Planning and Environmental Policy, University College Dublin), J. Peter Clinch (Geary Institute, University College Dublin), Eoin O’Neill (University College Dublin)

And the Student Award went to ‘What do they know? The Power and Potential of Story in Planning’ – Jason Matthew Slade (Department of Urban Studies and Planning, University of Sheffield).


The full list of shortlisted finalists for the 2018 RTPI Awards for Research Excellence are available here. We also interviewed the winner of the 2016 Sir Peter Hall Award for Wider Engagement, Dr Paul Cowie from the University of Newcastle, about the impact of winning the award for the Town Meeting project, which used theatre to engage communities in planning.

We blog regularly on planning and environmental matters. Read some of our other articles:

Science in the city: applying neuroscience to urban design

Cities have long been considered primarily in terms of their buildings and infrastructure.  However, in recent years, a more ‘human-centric’ view has been adopted – focusing on the people who inhabit the city, and how they perceive and respond to the city that surrounds them.

Research from a variety of disciplines agree that buildings and cities have a significant impact upon the people – from their physical and mental health, cognitive development, and wellbeing to their levels of productivity.

Neuroscience offers a new way to further explore this impact – and by doing so, help urban design professionals to create places that promote human health and wellbeing, whilst mitigating the negative impacts of the city environment as far as possible.

 

What is neuroscience?

But what exactly is neuroscience?  And how does it relate to urban design?

A recent report by FutureCatapult looks at how neuroscience can be used to improve the design of urban places, and thus increase human wellbeing and productivity.

It defines neuroscience as “a multidisciplinary branch of biology and is the scientific study of the brain and nervous system, including its interaction with the other parts of the body”.

There are various ‘scales’ or ‘levels’ of neuroscience – from cognitive psychology, right down to the study of individual cells in the brain.  Each level of neuroscience studies different aspects of how the brain functions, and thus offers different ways to explore and understand how humans perceive, respond to and are affected by their surrounding environments.  It has many applications in real life – and one such application is informing city strategy, design and policy.

 

Applying neuroscience research to urban design

Take mental health, for example.  It is a prime example of an area in which neuroscience can be used by city planners and policymakers to help improve human wellbeing.

As FutureCatapult point out in their report, cities have a greater prevalence of mental health problems than rural areas.

They note that several factors associated with cities have been found to contribute to mental health problems. These include certain toxins (produced by traffic, industrial parks), environmental stressors (noise and light pollution), climate conditions (urban heat islands) and social conditions (isolation).  Neuroscience offers a greater understanding how these factors impact on human health and wellbeing, thus creating an evidence base for the design of healthy places.

There are many other ways in which neuroscience research can inform city design.  For example, it has been found that:

  • poor air quality has serious detrimental effects on the natural developments of children’s brains
  • social isolation can accelerate cognitive decline in older people
  • an increase in noise decreases worker productivity
  • light influences brain function during specific cognitive tasks, especially those requiring sustained attention

Such findings can help inform the decisions made by city planners and policymakers, and help create cities that maximise human health, wellbeing and productivity.

Research into the brain’s ‘wayfinding’ processes – that is, how the brain processes visual information and makes sense of unfamiliar environments – is also of interest.  For example, how do people choose which paths to follow?  Are they influenced by street size, shape, colours, noise, or the number of cars? Such information could be used to inform the design of streets and places that are easier to navigate. This is of growing importance given the drive towards the design of inclusive and dementia-friendly places.

Relatedly, neuroscience offers a way to gain a deeper understanding of how non-neurotypical brains process and respond to different environments – for example, people with dementia or autism.  Understanding these different perspectives and responses is key to the creation of spaces that are truly inclusive.

 

Neuroscience in action

But how exactly does one go about examining how brain cells respond to an urban environment?

There are a variety of neuroscience tools that may be used to gather information about human’s experience of the city.

A key tool is mobile electroencephalography (EEG).  Previously, EEG involved equipment that could only be used in a laboratory.  However, technological advances have seen the development of mobile EEG ‘headsets’ that can be worn as research participants navigate different streets and environments of the city.

Mobile EEG enables researchers to measure brain function and activity, as well as the responses of the autonomic nervous system (heart rate, skin conductivity, endocrinological levels).  This can be used to understand how individuals experience urban environments.

For example, mobile EEG has been used to help understand the urban experiences of people with visual impairments.  Other mobile EEG studies have looked at whether using quiet, low traffic streets has a different effect on pedestrians than using streets busy with shops, traffic and other pedestrians.

Eye tracking machines are another tool providing research findings of interest to urban designers.  They study gaze behaviours and cognition, which are in turn related to attention, memory, language, problem solving, and decision making.  Eye tracking can help researchers to understand which features catch and hold attention, visual preferences and experiences. For example, one eye-tracking study found (perhaps unsurprisingly) that humans prefer lush greenery in urban environments.

As these neurological research and related technologies advance, their application will undoubtedly become more sophisticated and widespread.

 

Building upon evidence

The urban population around the world is expanding rapidly and finding solutions to the mental and physical health challenges that cities present is crucial.

By understanding the insights that neuroscience can provide, city planners, policy makers and others involved in urban design can access a growing evidence base upon which to build future cities that are healthy, attractive and inclusive places to live.


The Knowledge Exchange provides information services to local authorities, public agencies, research consultancies and commercial organisations across the UK. 

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Shortlist for prestigious RTPI Research Awards 2018 announced

The RTPI have announced the shortlisted finalists for this year’s RTPI Awards for Research Excellence. The Awards, which cover five categories, aim to recognise and promote high quality, impactful spatial planning research from RTPI accredited planning schools, and planning consultancies around the world. This year the shortlist includes research from across the UK, Hong Kong, China, South Africa, Canada and Ireland.

Idox sponsors three of the Awards categories – the Planning Consultancy Award, the Student Award, and the Sir Peter Hall Award for Wider Engagement.

David Meaden, CEO at Idox said: “High-quality research is key to increasing our understanding of how planning can help create sustainable places for people to live and work. As the UK’s leading provider of planning and building control solutions, Idox is very proud to be continuing our relationship with the RTPI and supporting the RTPI Awards for Research Excellence in 2018.”

A diverse shortlist

The shortlist provides a snapshot of the diversity of areas that planners work in, and the importance of planning in solving societal issues. Research projects include work on planning for different religions, participatory planning, unlocking residential development on high streets, and Scottish marine planning.

Projects on heritage, build-to-rent housing, walkability and improving streets, have also been shortlisted, reflecting how research is currently trying to improve planning practice.

The standard of entries this year was very high, leading to twenty research projects being shortlisted – an increase of nearly 20% on last year.

Improving planning practice

Tom Kenny, RTPI’s Acting Deputy Head of Policy and Research, said: “Each year we’ve run the RTPI Awards for Research Excellence the quality and variety of entries has grown. The Awards are one way the Institute is helping to promote outstanding research and ensure it helps to improve planning practice across the UK and Ireland.”

Winning and commended entries will be announced on 3 September during the opening ceremony of the UK-Ireland Planning Research Conference, in Sheffield.


The full list of finalists for the 2018 RTPI Awards for Research Excellence are available here. We also interviewed the winner of the 2016 Sir Peter Hall Award for Wider Engagement, Dr Paul Cowie from the University of Newcastle, about the impact of winning the award for the Town Meeting project, which uses theatre to engage communities in planning.

SPEL Conference 2018 open for bookings

SPEL Conference 2018 bannerWe’re excited to announce that this year’s Scottish Planning and Environmental Law Conference is on Thursday 13 September in Edinburgh, and there’s already a great lineup of speakers confirmed.

This conference remains the flagship conference in its field, reflecting our commitment to supporting knowledge sharing and excellence within planning and the built environment professions.

The last year has witnessed many developments which impact on the planning system and the conference will provide a space for the planning and environmental law community to discuss and debate these.

Key topics

This year is the 28th SPEL Conference and we’re focusing on two key themes – the Planning Bill and wider environmental matters.

In May, the Stage 1 Report on the Planning (Scotland) Bill was released. Whilst some proposals appear to be going through the process relatively unchallenged, there are others which will be subject to further scrutiny.

As we anticipate what a future planning system is going to look like, planning reform is not the only driver of change. The Energy Strategy, climate change, the 2021 Landfill ban and the National Transport Strategy will also impact on planning.

As usual, we’ll also be reflecting on recent case law and considering how it relates to daily practice. The conference is an excellent opportunity for solicitors and planners to refresh their knowledge of recent changes in planning and environmental law, as well as providing time for quality networking.

Conference programme

The programme features a wide range of speakers, bringing perspectives from the private sector, local government planning, academia and central government to bear on the issues.

Confirmed speakers this year include:

  • Mark Lazarowicz, Terra Firma Chambers
  • Pippa Robertson, Aurora Planning
  • Archie Rintoul, former Chief Valuer Scotland
  • Karen Heywood, Interim Chief Reporter, Planning & Environmental Appeals Division, Scottish Government
  • Karen Turner, Director of the Centre for Energy Policy, University of Strathclyde
  • Greg Lloyd, Emeritus Professor of Urban Planning, Ulster University
  • Lesley Martin, RSA Scotland
  • Laura Tainsh, Partner, Davidson Chalmers
  • Russell Henderson, Associate Director, RPS

We’re pleased that Douglas Armstrong QC will be chairing the conference.

If you’re interested in planning or environmental law in Scotland then SPEL Conference 2018 is the perfect chance to hear about the latest developments and network with others.


The 2018 Scottish Planning and Environmental Law Conference is on 13 September at the COSLA Conference Centre, Edinburgh.

The conference programme and booking form are available here.

The conference is supported by Terra Firma Chambers.

A mixed reception for Labour’s housing green paper

 

In April, the Labour Party launched its strategy for tackling the housing crisis in England. Housing for the Many presents a 50-point plan, with proposals that include:

  • investing £4bn a year to build one million ‘genuinely’ affordable homes over 10 years
  • lifting of council borrowing caps
  • removing the ‘viability loophole’, making it impossible for developers to dodge their affordable housing obligations
  • zero tolerance of developments without any affordable housing provision
  • a stricter definition of affordable housing
  • scrapping the ‘bedroom tax’
  • suspension of ‘right to buy’
  • cut-price government loans for housing associations
  • protected housing benefit for under 21s
  • consideration of mandatory space requirements
  • a new generation of garden cities and new towns

Following its publication, analysts in the housing and property sectors gave their thoughts on the strategy.

More affordable homes

The most ambitious proposal is the plan to build 100,000 homes each year.

For Emily Williams, associate director at Savills, this proposal was the most eyecatching:

“The emphasis on investing to deliver more homes to solve the housing crisis, rather than relying on housing benefit to support people who can’t access market housing, is something we have been talking about for a long time.”

However, Savills estimates that the £4bn figure is insufficient for Labour to hit its one million homes target, suggesting that a further £3bn would be needed.

Elsewhere, Carl Dyer, partner in Irwin Mitchell solicitors expressed concern about where the money would come from:

“After Labour’s last 13 years in power from 1997 to 2010, their out-going Chief Secretary to the Treasury famously left a note for his successor: “Sorry, there’s no money”. There is still no magic money tree, and no indication here how these homes are to be funded.”

Developers

Labour’s policy of no development without affordable housing has raised concerns in the property industry.  Justin Gaze, head of residential development at Knight Frank told Property Week that the proposals risked deterring developers from undertaking new projects:

“There will be instances where affordable housing cannot be provided, for example on conversions of some buildings where it’s difficult to deliver both open-market and affordable housing side by side.”

The land market

One of the less reported proposals caught the eye of Luke Murphy, IPPR’s associate director for the environment, housing and infrastructure. Writing in CityMetric, Murphy highlighted the proposal to create an English Sovereign Land Trust that would allow local authorities to buy land at cheaper prices to build affordable homes.

“It is here, through intervention in the land market, that the state could have the biggest impact – not to just build more affordable homes, but to make all new homes built more affordable.”

But he argued there was still room for improvement:

“… on land reform, there is scope to be bolder and go further to ensure that affordable housing really is available ‘for the many’, rather than the preserve of the few.

Redefining affordability

The Royal Institution of Chartered Surveyors (RICS) commented on Labour’s proposal to redefine affordable housing to relate it to average incomes rather than housing as a percentage of market rates:

“This makes sense as a measure of affordability, however, this will likely lead to a trade-off between affordability and the numbers of affordable homes delivered, unless capital grants are available at the outset, geared to the income segment to be accommodated.”

RICS also welcomed the plan to lift council housing borrowing caps.

“This is certainly something RICS has been calling for, however appropriate measures must be taken to ensure that local authorities do not expose themselves to too much risk.”

Benefits reforms

The Chartered Institute of Housing wondered whether Labour would reform the benefit system to bring it closer into alignment with housing policy:

“Of course, abolishing the bedroom tax will help, but tenants’ ability to pay their rent if they are on low incomes is now under assault from the whole range of welfare reforms, of which bedroom tax is only one.”

Final thoughts

The housing crisis has been decades in the making, and there is no quick fix for tackling the problems of housing shortages, affordability and homelessness. Just last month, research by Heriot-Watt University found the chronic shortage of housing in the UK was greater than first thought, amounting to four million homes. To meet the backlog, the researchers estimated that the country needs to build 340,000 homes a year until 2031. This is significantly higher than the targets set both by the Conservative government and the Labour Party.

The new green paper from Labour has presented clear alternatives to the government’s housing policies, and later this year the government is set to publish its own green paper on social housing. The debate will continue, and housing will remain high on the political agenda.


The Knowledge Exchange keeps a close watch on developments in housing. Some of our recent blog posts on the issue include:

To see what other topics our researchers are interested in, follow us on Twitter.

Crowdsourcing in smart cities: a world of best practice

By Steven McGinty

Too often, debates on smart cities revolve around terms such as “Internet of things”, “big data”, and “sensors”. However, there is a growing realisation that truly smart cities take a more person-centric approach, which focuses on the needs of citizens and harnesses their skills, talents and experience.

Crowdsourcing is one approach that can help cities do just that. From Danish toy maker Lego to tech giant Amazon, organisations are using digital tools to gather views, opinions, data, and even money from citizens. Public sector institutions have also got involved, introducing projects that engage with citizens, as well as tap into external skills through events such as hackathons (where civic hackers come together to solve key city problems).

Already, there is a wide range of crowdsourcing initiatives across the world. Below I’ve highlighted some of the best.

Scottish Government

In 2015, the Scottish Government’s Open Data and Fisheries teams introduced Dialogue, a citizen engagement tool developed by Delib (a social enterprise based in the UK and Australia).

The Open Data team were in the process of creating an open data plan for public bodies. They felt that crowdsourcing could help them gain a greater understanding of the types and formats of datasets people would be interested in, and as such, posed a series of questions to citizens.

The Fisheries Team took to crowdsourcing to gather the views on a proposal to create a ‘kill licence’ and carcass tagging regime for salmon. As they knew this would be controversial, they wanted to gain a better understanding of the concerns in fishing communities, and to see if there were any better approaches.

Both teams learned a lot of useful lessons from the process. These included:

  • ensuring questions were as specific as possible so citizens could understand;
  • marketing projects to specific communities with an interest in the question raised;
  • avoiding making assumptions or stereotyping audiences; and
  • giving short deadlines (as this added urgency and encouraged greater participation).

Milton Keynes

MK: Smart – Milton Keynes’ wide ranging smart cities programme – has introduced an online platform known as Our MK to connect with citizens. This award-winning project supports people in playing a central role in urban innovation, from crowdsourcing initial ideas through to finding mentoring support and funding through their dedicated SpaceHive page.

The platform’s citizen ideas competition offers up to £5,000 worth of funding to turn ideas into reality. So far it’s generated over 100 ideas, with 13 projects being allocated funding. This includes the Go Breastfeeding MK App (an app which promotes the use of breastfeeding within Milton Keynes) and the gamification of Redways (which saw an app developed to encourage people to explore the Redways network – a series of shared use paths for cyclists and pedestrians.)

Madrid City Council

In 2016, Madrid City Council launched Decide Madrid. The platform played a key role in supporting the city’s participatory budgeting process, allowing citizens to propose, debate, and rank ideas submitted to the website. Once citizens had chosen their top proposals, city employees checked the ideas against viability criteria and a cost report was carried out. If the proposal failed to meet the criteria, a report was published explaining why it had been excluded.

Decide Madrid provided guidance of what was allowed and what was not (offline meetings were also used to explain the limitations of the scheme), to ensure that only valid proposals were checked. This ensured the initiative didn’t become too labour intensive.

In the 2016 Budget, €60 million was set aside. By the time the process had finished, citizens had debated over 5,000 initial ideas, with 225 projects being chosen for funding.

Reykjavik City Council

Better Reykjavik was introduced to provide a direct link for citizens to Reykjavik City Council. The online platform enables citizens to voice, debate and prioritise the issues that they believe will improve their city. For example, Icelandic school children have suggested the need for more field trips.

In 2010, the platform played an important role in Reykjavik’s city council elections, providing a space for all political parties to crowdsource ideas for their campaign. After the election, Jón Gnarr, former Mayor of Reykjavik, encouraged citizens to use the platform during coalition talks. Within a four week period (before and after the election), 40% of Reykjavik’s voters had used the platform and almost 2000 priorities had been created.

Overall, almost 60% of citizens have used the platform, and the city has spent approximately £1.7 million on developing projects sourced from citizens.

Final thoughts

Crowdsourcing is more than just creating a flashy website or app. It’s a process which requires strategic planning and investment. If you’re planning your own initiative, seeking out good practice and learning from the experience of others is a great place to start.


This article was based on the briefing ‘The crowdsourced city: engaging citizens in smart cities’. Idox Information Service members can access this briefing via our customer website.

Idox sponsors RTPI Awards for Research Excellence in 2018

Idox is pleased once again to be supporting the RTPI Awards for Research Excellence for 2018.

The awards recognise and promote high quality, impactful spatial planning research from RTPI accredited planning schools, and planning consultancies, in the UK, the Republic of Ireland and internationally.

The 2018 Awards are now open for entries and will close on Friday 18th May.

About the Awards

The RTPI Awards for Research Excellence are intended to:

  • recognise the best spatial planning research from RTPI accredited planning schools;
  • highlight the implications of academic research for policy and practice;
  • recognise the valuable contribution of planning consultancies to planning research; and
  • promote planning research generally.

The five award categories are:

  • Academic Award
  • Early Career Researcher Award
  • Student Award
  • Sir Peter Hall Award for Wider Engagement
  • Planning Consultancy Award

Idox: supporting the planning profession

As the UK’s leading provider of planning and building control solutions to local authorities, Idox actively engages with issues affecting the planning profession. And here at the Idox Information Service, we see our core mission as improving decision making in public policy by improving access to research and evidence.

This is the fourth time that Idox has given its support to the RTPI Awards for Research Excellence.

“Idox is proud, once again, to be a sponsor of the RTPI’s Awards for Research Excellence. The awards have gone from strength to strength and highlight how, now more than ever, research has a vital role in providing the insights that are needed to create successful, sustainable places.”

Previous winners

The winner of the 2016 Sir Peter Hall Award for Wider Engagement Award was Dr Paul Cowie from Newcastle University’s School of Architecture, Planning and Landscape. Paul went on to write a guest blog post for us describing his innovative project, which uses theatre to engage communities in planning.

Last year the award-winning research covered a diverse range of topics from a study in London’s Tech City looking at the spatial conditions that mediate and support the operation of digital industries in inner-city locations, to research into commuter flows in the United States to aid identification of large-scale “megaregions”. Meanwhile, Lichfields won the Planning Consultancy Award for a study analysing the lead-in times, planning period and delivery phases of large-scale housing sites.


In 2018, Idox is pleased once again to be sponsoring the Student, Wider Engagement and Planning Consultancy awards.

Further details on the five award categories, application guidance and entry forms, are available from the RTPI here. The closing date for applications to the awards is Friday 18 May 2018.

Disrupting cities: are tech firms to blame for rising inequalities?

By Steven McGinty

In cities across the world, there is growing unease at the impact of tech firms on local communities. In San Francisco’s Silicon Valley, “Google Buses” – the corporate commuter buses for Google staff – have been the subject of multiple protests by local activists, including the blockading of buses and displaying provocative banners.

The protesters’ main grievance? Housing. Researchers at the University of Berkley have found that rents close to bus stops used by Google employees are 20% higher than in other comparable areas.

It’s not just about Silicon Valley

In East London’s Tech City – home to both Google and Amazon – there have also been housing pressures, with property prices increasing by 13% in the two years to April 2017.

Further, The Economist has produced a map of London gentrification, showing that affluent young professionals are living in the inner-city, whilst poorer, often less educated ‘service workers’, are being pushed to the outskirts of the city. As Professor Richard Florida describes it “London is the archetypal example of a class-divided city”.

In Dublin, where Google and Facebook occupy 4% of all commercial office space, local activists have blamed tech firms for their housing crisis. Aisling Hedderman of the North Dublin Bay Housing Crisis Community, highlights that

“…we’re not going to see housing provided for families, but houses provided for single people and couples. And as long as people are willing to pay the high rents it’s going to keep driving up the rents

Tech firm Airbnb has also received a lot of attention for its impact on housing. Airbnb, who enable people to rent out their properties or spare rooms, has faced challenges in a number of cities. For instance, in November 2017, Vancouver introduced new regulations to stop businesses from offering short-term rentals through Airbnb and similar services. This means people can only rent out their principal property – which the city hopes will increase the availability of long-term rentals.

Technological change is nothing new

Edward Clarke, former analyst at the Centre for Cities, however, argues that the real problem for cities is not gentrification but poor city management.

In his view, urban neighbourhoods have always experienced periods of change, highlighting that Shoreditch’s status as a tech hub follows a long tradition of innovators moving to the area. And that research has shown that ‘new jobs’ (such as those in the digital and creative sectors) bring higher wages to an area, for the people working for these firms and in other sectors. Instead, Mr Clarke suggests there is a need to build more homes, and to consider developing on part of the Green Belt.

To alleviate these challenges, cities have started to recognise the need for closer collaboration. New York, Dublin, and London have all recruited tech leads to work with the tech sector. However, Joe Kilroy, policy officer at the Royal Town Planning Institute (RTPI), highlights that tech leads must have a remit that is wider than encouraging tech firms to move to the city. He explains:

Ideally the tech lead would liaise with city planners who can articulate the issues being faced by the city – such as housing affordability, infrastructure pressures, and skills shortages.”

Toronto and Kitchener, Ontario

In 2017, Toronto and its small town neighbour Kitchener announced plans to introduce a new transit line to ensure the city can cope with an expected influx of new tech workers.

It may be surprising to some that it’s not Toronto that’s the main tech player, but the region of Kitchener-Waterloo, home to the University of Waterloo and the birthplace of the Blackberry. It’s internationally recognised as a hub of innovation and prides itself on being different to Silicon Valley, viewing itself as more of a community than a series of business networks.

Local tech leaders acknowledge the importance of reaching out and working closely with local charities on issues such as affordable housing, as well as offering their skills to the community.

Final thoughts

Cities must ensure that the growth of the tech sector benefits everyone, and that sections of society aren’t left behind. However, big tech firms also have a role to play, and should become active participants in their communities, leading on areas such as education and skills and housing. Only then, will these tech firms truly prosper while having a lasting and positive impact on the surrounding communities.


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‘Agent of Change’ protects music venues from noise complaints, but won’t stop them from closing

This guest blog was written by Marion Roberts, Professor of Urban Design, University of Westminster.

A Conservative minister for housing, a grey-haired Labour MP, ageing icons of rock and creative young people have formed an unlikely alliance in support of the Agent of Change (Planning) Bill. The proposed law, which will be discussed for the second time in the House of Commons on March 16, makes developers responsible for dealing with noise issues when they build new homes near music venues.

This all came about because people were worried about the high number of live music venues that were closing across the UK. The Greater London Authority (GLA) asked for a report on London’s grass roots music venues, only to find that 35% of them had been “lost” since 2007. Cities across the nation – from Glasgow to Manchester – have similar stories to tell, even though the government has recognised how important the music industry is for the economy.

So how did this happen? Many different governments since around the year 2000 have tried to get more flats and houses built in cities, because there aren’t enough for everyone who wants to live there. Many homes have been built on “brownfield” sites – where there used to be factories or warehouses, which are now used less or not at all. These types of places also offered spaces where creative entrepreneurs could set up new clubs, or take over existing venues and attract new customers with the offer of live music.

Buyer beware

But as people move into the new flats built on these sites (which they often pay a lot of money for) some inevitably complain about the noise coming from the venues. Venue owners in Shoreditch (one of London’s hip neighbourhoods) actually put up signs warning would-be buyers that there are live music venues in the area.

Up until now, these complaints caused big problems for music venue owners, because planning principles were not on their side. The onus was on them to ensure their neighbours weren’t disturbed by music and loud noises. But putting in proper soundproofing or keeping customers quiet can be difficult and expensive.

This doesn’t just affect the kind of places run on a shoe string on the outskirts of town. Even London’s mighty Ministry of Sound – which has been a mecca for House music lovers since 1991 – was caught up in a lengthy planning application for a tower block of flats nearby – a case which eventually ended in the flats having to be soundproofed.

A matter of principle

The way the planning system works, is that local authorities in England and Wales produce their own development plans, which must align with national policy as set out in a 2012 document called the National Planning Policy Framework (NPPF). This document made a small move to protect venues, by saying that if they wanted to expand, then there should be no unreasonable restrictions. But it didn’t address the situation described above.

Some local authorities have already started to draw up their own policies, which put the burden of noise reduction measures firmly on the developer who is making the change – whether it’s for flats or other uses. This is the legal principle, known as the “Agent of Change”. The bill, now supported by government, will ensure that the principle is embedded in the NPPF – so all local authorities will have to follow it. It will also carry more weight in appeals against planning decisions.

Although the “Agent of Change” principle will help prevent live music venues from closing, it won’t be enough on its own. Sadly, it would not address other issues such as rising rents, hikes in rateable values and property owners preferring to redevelop their buildings into flats. For example, consultancy firm Nordicity estimated that a revaluation of business rates would cause a fifth of London’s grass roots venues to close. And London’s oldest LGBTQ venue, the Royal Vauxhall Tavern, is still engaged in a battle to save it from redevelopment, by way of a community buy out.

Yet past examples show that people can save their local pubs from closure, whether through local campaigning or by taking ownership of the buildings. And to see creativity and culture, especially for young people, supported through the dusty corridors of parliament, is truly heart warming.


Marion Roberts is Professor of Urban Design, University of Westminster.

This article was originally published on The Conversation website and has been republished with permission under a Creative Commons licence. Read the original article.

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