A digital identity crisis: is slow progress costing citizens and business?

By Steven McGinty The government’s flagship digital identity programme, GOV.UK Verify, has not been short of problems lately. However, news that benefit claimants have been unable to register for the new Universal Credit (UC) because of problems using the service highlight that its failings are having real-world consequences. In February, government statistics showed that only […]

Joining the digital revolution: social workers’ use of digital media

In January 2018, NHS digital published a report, which highlighted the accessibility and availability of digital platforms to help social workers with their job role. The research, which was compiled from survey data, sought to understand not only how social work could be supported through the use of IT and digital platforms, but also to […]

Delivering digital transformation: the mixed successes of the Government Digital Service

By Steven McGinty It’s been a period of change for the Government Digital Service (GDS) since losing influential Executive Director Mike Bracken in 2015. Since then, the service has experienced a string of high profile departures, leading many commentators to suggest that the much-lauded GDS could soon be coming to an end. However, in the […]

Planning for the digital economy

The digital tech sector is the UK’s fastest growing sector.    Recent statistics show that it is growing as much as 50% faster than the wider economy.  In London alone, a new tech business starts up every hour.  Beyond London, digital tech clusters across the country are driving the economic resurgence of many cities and city […]

Denmark’s digital ambassador: should the UK be following suit?

  By Steven McGinty On 26 January, the Danish Ministry of Foreign Affairs announced that they would be appointing the world’s first ‘digital ambassador’ to act as the nation’s representative to major technology companies, such as Google, Apple, Facebook and Amazon. At a conference on the future of the Foreign Service, the Foreign Minister, Anders […]

Moving into the 21st century … the challenges and opportunities of digital culture

Back in December, I attended the International Symposium on Evaluating Digital Cultural Resources at the newly refurbished Kelvin Hall in Glasgow. The day provided an opportunity for researchers and professionals with an interest in culture and heritage in Scotland to come together to consider how digital technologies are transforming the sector. Key questions addressed included […]

Slow by default: achieving digital transformation in the complex world of local government

By Steven McGinty Bringing local government into the 21st century is fraught with well documented challenges. In 2015, the Department for Communities and Local Government (DCLG) carried out a survey into local government leaders’ views on digital transformation. The research identified six key barriers to digital adoption: Legacy systems and ICT infrastructure Lack of development […]

Digital infrastructure: laying the foundations for a better-connected future

In the first of three articles looking at the challenges facing the building control sector, James Carson highlights the growing demand – driven in part by changes to the building regulations due in 2017 – for future-proof digital infrastructure. The broadband imperative Online living is rapidly becoming the new normal. From the comfort of our sofa, […]

Government as a Platform: a new way of thinking about digital transformation

By Steven McGinty The term ‘Government as a Platform’ (GaaP) was coined by Tim O’Reilly, a technology entrepreneur and advocate. The Government Digital Service (GDS), the body responsible for UK Government digital transformation, has started to introduce ‘platform thinking’ to government services. However, according to a survey carried out in February, three-quarters of civil servants […]