by Brelda Baum
Training and skills remain perennial issues for the tourism industry. Therefore, the recent call by UK Skills Minister, Matthew Hancock at a Work Foundation conference on skills, held on 3rd March 2014, for a move from a low to a high ‘training culture’ resonates with the European Commission’s proposal to establish a set of voluntary European Tourism Quality Principles. These are intended to ensure that tourists travelling to other Member States or visiting Europe from other countries will get value for their money. Training lies at the heart of these principles.