Introducing the Idox Information Service … supporting evidence use for over 40 years

Exterior of the Idox Information Service office in Glasgow

Exterior of the Idox Information Service office in Glasgow

As a team who work every day to supply evidence and good practice to our clients in the public sector and consultancies, it would be easy to feel a bit down about the ease with which the idea of a post-truth world has taken grip.

In fact however, it’s heartening that so many organisations continue to recognise the value that our service brings. Not only does it offer a continuing professional development resource for staff, it also acts as a channel for knowledge sharing between organisations – helping them when they have to review services, look for efficiencies, or transform what they do in light of changing government policy or priorities.

We know that much of what we do can remain hidden, even to our own members. So let’s go under the bonnet of our unique service …

Who we are

The Idox Information Service is a membership library service, which was established over forty years ago – originally under the name of the Planning Exchange. At the outset, the emphasis was on the provision of resources to support professionals working in planning and the built environment in Scotland, but over the years we’ve expanded our subject coverage to cover the whole spectrum of public sector information, and across the UK.

Our members include policy makers and practitioners from organisations including local authorities, central government, universities, think tanks, consultancies and charities. They work in challenging environments and often need evidence to inform service delivery or decision-making.

Our work

Our team is made up of a mix of researchers, public policy specialists and qualified librarians, along with support staff. They have professional memberships, including chartered membership of CILIP and the Social Research Association. This picture shows the typical range of activities in a year:

2014 statsPublic policy is an ever-evolving subject and so current awareness services are a big part of what we do. Members can set up their own subject alerts on anything that interests them, and we also have a set of weekly and fortnightly updates on common topics. Last year we added three new current awareness updates on Devolution, Smart Cities and of course, Brexit!

UK grey literature is a particular strength of our collection. We spend a lot of time sourcing documents such as technical reports from government agencies, and research reports produced by think tanks, university departments, charities and consultancies which are often overlooked by other databases. Recent research has highlighted the value of grey literature for public policy and practice.

We also write our own research briefings for members on different topics, with more detailed analysis of research and policy developments, and including case studies and good practice. Some of these briefings are publicly available on our publications page.

The interest from members in using our Ask a Researcher service has been increasing, due to the time pressures and other challenges that people face in sourcing and reviewing information. An example looking at the links between employee wellbeing and productivity is on our website. Members regularly comment on the usefulness of the results, and it’s satisfying to be able to make a direct contribution to their work in this way.

Keeping it personal

While our online database allows our members to search for and access resources themselves, there is a strong personal element to our work.

Our members know that we’re always available at the end of the phone or via email to provide them with dedicated support when they need it. It’s important to us that we provide a quality service which keeps pace with the changing needs and expectations of a varied membership base.

Hopefully, this article has provided some insight into the way that the Knowledge Exchange supports staff and organisations across a variety of fields. More information about the service can be found here.


In 2015, the Idox Information Service was recognised as a key organisation supporting evidence use in government and the public sector. It was named by NESTA / Alliance for Useful Evidence / Social Innovation Partnership in their mapping of the UK evidence ecosystem.

We also contribute data to the Social Policy and Practice database, which focuses on health and social care evidence, and is a resource recommended by the National Institute for Clinical Excellence.

Follow us on Twitter to see what developments in public and social policy are interesting our research team.

EU referendum – what the think tanks are saying

Euro Flag iStock_000003625536MediumBy Heather Cameron

With just under a month to go until the UK goes to the polls for the EU referendum, we take a look at what some of the major think tanks have been publishing on the debate.

Immigration and the economy have featured heavily in the referendum campaign. Negative attitudes to immigration, and in particular free movement within the EU has been highlighted as the strongest predictor of opposition to UK membership of the EU. And the possibility of a negative impact on the economy in the event of a ‘leave’ vote has been widely highlighted by the ‘remain’ campaign. Obviously, many of the think tanks have a specific agenda or political leaning, and this is reflected in how they are responding to the Brexit question.

What the think tanks are saying

Civitas has published a number of reports on Britain’s EU membership and how an exit from it would not damage the economy the way some would have us believe. Its most recent report on the trade benefits of EU membership has branded the argument that the European Single Market provides huge trade benefits to the UK as a ‘myth’.

Highlighting the example of Switzerland, Civitas has also argued that Britain could have much to gain from leaving the EU in terms of trade as it would be free to organise its own deals without EU restrictions.

Nevertheless, it also implies that retaining free trade with the EU Single Market, similar to the circumstances of Switzerland and Norway, would be important.

Others that appear to back ‘Brexit’ (Britain’s exit from the EU) have also alluded to the potential importance of the Single Market for trade. According to the Adam Smith Institute (ASI), the only viable option for the UK following a vote to leave the EU is joining the European Economic Area (EEA). This involves participation in the Single Market but from a position outside the EU. It allows for the free movement of goods, capital, services and people with the rest of EU.

Research on the referendum by the National Institute of Economic and Social Research (NIESR) has also covered the economic impacts of a decision to leave, in addition to immigration and the financial sector.

Unlike Civitas, NIESR has warned of ‘a significant shock to the UK economy’ if there is a vote to leave the EU, assuming the UK will no longer have a free trade agreement. NIESR analysis suggests that the impact would include lower Gross Domestic Product (GDP), a depreciation of Sterling, reductions in trade and foreign direct investment (FDI), and a potential fall in consumption and real wages.

Similarly, the Centre for Economic Performance (CEP) has argued that Brexit would have a negative effect on FDI. It estimates that Brexit would lead to a 22% fall in FDI over the next decade, which could cause a 3.4% decline in real income – about £2,200 of GDP per household.

Also in its analysis, CEP argues that leaving the EU would lower trade between the UK and the EU because of higher tariff and non-tariff barriers to trade. It suggests that the UK would also benefit less from future market integration within the EU. And while it acknowledges the economic benefit of a lower net contribution to the EU budget in the event of a vote to leave, it also suggests that incomes would inevitably fall, offsetting any savings from reduced fiscal contributions to the EU budget: “we consistently find that by reducing trade, Brexit would lower UK living standards.”

In terms of immigration, recent NIESR research suggests that there has been relatively little impact on the UK so far but that a vote to leave the EU could dramatically change immigration and its impact. One article looking at the long term economic impact of a reduction in migration found that a significant reduction in net migration would have strong negative effects on the economy by reducing GDP and thereby impacting on public finances.

The Institute for Public Policy Studies (IPPR) has published a range of material on the immigration and free movement issue. Its most recent report highlights the importance of the issue of EU migration in relation to the upcoming vote. The study found that there are concerns around migrants’ access to welfare, pressure on public services, crime and personal security, and wage undercutting. But at the same time, the advantages of free movement were also noted, in particular opportunities for UK citizens to live and work easily in other EU countries and the benefits of EU migrants filling skills gaps.

Similarly, the Fabian Society has also highlighted the importance of the immigration issue, noting that more than half of voters select it as one of their top three concerns when thinking about the referendum. In testing the effectiveness of both arguments, it was found that while the ‘remain’ campaign is slightly ahead and does well on first impressions, the ‘leave’ arguments seem to have more power to persuade.

Final thoughts

Full Fact is attempting to independently check statements made by both sides of the campaign. But whatever the outcome, we are guaranteed that Europe will continue to be a talking point after 23 June.


If you enjoyed reading this, you may also like our previous posts on political participation and the role of social media and voter turnout.

Follow us on Twitter to keep up-to-date with developments in public and social policy currently interesting our research team.

Idox Elections is one of the premier election service providers in the UK, providing expertise and knowledge across all areas of election management.

Who’s influencing thinking on democracy and voting in the UK?

ballot box

Ahead of next week’s general election, the Knowledge Exchange has published its elections white paper, Democracy and voting: key organisations and individuals.

The white paper provides an overview of the following key themes in elections research:

  • Accountability and transparency
  • Representative groups
  • Voter participation and engagement

It highlights areas of overlap across these themes, and the different organisations which are producing research in each area:

Elections-briefing-info

The paper highlights different democracy campaign groups, and provides summaries and biographies of think tanks, research institutes, government departments and individuals involved in UK elections research.

The briefing also includes summaries of a selection of recent publications on democracy and voting from some of the organisations listed, which are available on our Idox Information Service database.

We’ve written blog posts on a range of issues in relation to democracy and voting, which you can view here. We’ll also be publishing more elections material in the coming week.

The Idox Information Service can give you access to a wealth of further information on democracy and voting, to find out more on how to become a member, contact us.

Celebrating a different kind of library: the Idox Information Service

Number 95

Exterior of the Idox Information Service office, an art deco building in Glasgow

by Laura Dobie

It’s National Libraries Day this Saturday, and events are being held up and down the country to celebrate libraries and their contribution to communities. When people think of libraries, it tends to be public libraries which spring to mind and rows of bookshelves. However, the library sector is diverse.  Many librarians and information professionals work in different types of organisations, with different kinds of service users.

With libraries taking centre stage over the course of this weekend, we wanted to showcase our own specialist library service and the skills of our library staff.

Who we are

The Idox Information Service is a membership library service, which was established over thirty years ago under its earlier name of the Planning Exchange. At the outset the emphasis was on the provision of resources to support professionals working in planning and the built environment, but we’ve expanded our subject coverage over the years to cover the whole spectrum of public sector information.

Our members include policy makers and practitioners from organisations including local authorities, central government, universities, think tanks, consultancies and charities. They work in challenging environments and often need evidence to inform service delivery or decision-making.

Our work

Our research officers are all qualified librarians, and many are chartered members of CILIP. This picture shows the range of activities last year:

2014 statsGrey literature is a particular strength of our collection. We spend a lot of time sourcing documents such as technical reports from government agencies, and research reports produced by think tanks, university departments, charities and consultancies which are often overlooked by other databases. Recent research has highlighted the value of grey literature for public policy and practice.

Although we may work in a specialist sector, many of our activities will be familiar from other libraries. We do our own abstracting and cataloguing, and current awareness services are a big part of what we do.

We also write our own research briefings for members on different topics, with more detailed analysis of research and policy developments, and including case studies and good practice. Some of these briefings are publicly available on our publications page.

The interest from members in using our Ask a Researcher service has been increasing, due to the time pressures and other challenges that people face in sourcing and reviewing information. A recent example looking at the links between employee wellbeing and productivity is on our website. Members regularly comment on the usefulness of the results, and it’s satisfying to be able to make a direct contribution to their work in this way.

Keeping it personal

While there has been an increasing trend towards self-service in libraries, and our online database allows our members to search for and access resources themselves, there is a strong personal element to our work.

Our members know that we’re always available at the end of the phone or via email to provide them with dedicated support when they need it. It’s important to us that we provide a quality service which keeps pace with the changing needs and expectations of a varied membership base.

Hopefully this article has provided some insight into a different kind of library, and library and information work, and the way in which we support professionals across a variety of fields. More information about the service can be found here.


Laura Dobie is a Research Officer at the Idox Information Service and a chartered librarian. She writes regular blog articles and research briefings for the service, and tweets for @IdoxInfoService

Putting research at the heart of UK public policy

word cloud of search terms
by Alex Addyman and James Carson

At the heart of The Knowledge Exchange is a comprehensive database of hundreds of thousands of articles, research reports, and policy documents covering 40 years of UK public policy. The database is known as the Idox Information service and users include: Continue reading