Close to home: getting to net zero means decarbonising the UK’s housing stock

Photo by Erik Mclean on Unsplash

Two years ago, the UK became the first major economy in the world to pass a law pledging to bring all greenhouse gas emissions to net zero by 2050. Achieving net zero means balancing the amount of greenhouse gases we emit with the amount we remove, and it’s a critical factor in tackling climate change by reducing global warming.

But, according to the government’s independent adviser on tackling climate change, the UK will be unable to meet the net zero target without the near-complete elimination of greenhouse gas emissions from 29 million homes. 

The necessity: why buildings need to be decarbonised

In 2014, emissions from domestic properties accounted for 34% of total UK greenhouse gas emissions. A combination of high energy prices and improvements in energy efficiency brought that figure closer to 19%. But those reductions have stalled, and because the UK’s building stock is one of the oldest and most energy-inefficient in Europe, the need to decarbonise is even more urgent.

The benefits: environmental, health, economic

While achieving net zero is one good reason for making our buildings more energy efficient, decarbonisation offers further dividends.

Energy efficient homes are cheaper to run, reducing the levels of fuel poverty that affect millions of households. They can also bring health benefits in the form of healthy air temperatures, lower humidity, better noise levels, and improved air quality.

In addition, a nationwide programme of decarbonising buildings could make a vital contribution to the recovery of the economy from the coronavirus pandemic. A recent inquiry by the House of Commons Environmental Audit Committee  (EAC) found that investing in energy efficiency alone could create 34,000 full-time jobs within the next two years. In the longer term, energy efficiency investment could support an estimated 150,000 skilled and semi-skilled jobs to 2030.

The problems: high costs, skills uncertainty and a “disastrous” insulation scheme

The UK government says the cost of decarbonising homes is between £35 billion and £65 billion. But the EAC believes that this seriously underestimates the cost of upgrading the energy efficiency of homes. With 19 million homes in England requiring energy efficiency installations, this could cost £18,000 per home, even before the installation of a heat pump.

Another area of concern is skills. Brian Berry from the Federation of Master Builders told the committee that every tradesperson in the country needs to be upskilled in retrofit techniques in order to secure overall competency in the supply chain:

“We need to upskill people in the building industry because there is a need to understand how their skills interrelate to one another. You cannot just pick out one bit of this. It has to be seen holistically, which is why I think there needs to be a national retrofit strategy, a clear political direction and a commitment to reducing carbon emissions in our homes.”

The EAC was also outspoken in its criticism of the government’s flagship home insulation scheme. The Green Homes Grant was launched in 2020 to offer £1.5bn in subsidies for insulation and low-CO2 heating. However, only 6.3% of the money has been spent, despite exceptionally high demand.

The committee said the scheme was rushed and poorly implemented, and described its administration as “nothing short of disastrous.” Just six months after its launch, the scheme has now been scrapped. Instead, energy saving upgrades and low carbon heating will be delivered to homes through local authorities in England.

The recommendations: strategies, incentives and insights from overseas

There’s no shortage of suggestions for driving decarbonisation forward. The EAC has called for a government strategy for the next decade to give industry and tradespeople time to upskill and to give households the right signals to invest in energy efficiency. The committee also recommends that VAT on the labour element of refurbishment and renovations is reduced to 5%, a measure also supported by the Royal Institute of Chartered Surveyors.

It’s also worth looking at ideas from overseas. In February, research by the University of Edinburgh reviewed the heat decarbonisations policies in nine European countries. The report highlights particular progress made by the Nordic countries in decarbonising buildings’ heat supply and in making greater use of electricity as a potential future source of low-carbon heating.

The solutions: putting promises into practice

While the challenge of decarbonising homes may be daunting, a growing number of housing providers are taking steps to cut emissions from domestic properties.

The Welsh Government has provided £20m in funding for Optimised Retrofit. Through this scheme, 28 social landlords can retrofit homes and test the ways heat and energy are produced, stored and supplied. If it’s successful, the scheme could be the model for decarbonising all of Wales’ 1.4 million homes by 2050.

Last month, Sutton Council launched an energy-efficiency programme to transform draughty properties with high energy bills into net zero carbon houses which are warmer and cheaper for residents. The programme is based on a successful Dutch initiative known as Energiesprong (energy leap). In the Netherlands, 1300 net zero energy refurbishments have been completed, and a further 500 are being built. The initiative involves insulating the external walls and roof areas, replacing windows and doors and installing new solar panels to power a new central heating and ventilation system. Sutton is the first London borough and the latest UK housing provider to adopt the programme, which has already been taken up in Nottingham and Maldon.

Many housing associations are at the start of their journey to net zero, but a National Housing Federation survey has shown that two thirds of social housing landlords have started planning to make their homes greener and warmer. Three quarters (74%) of survey respondents expect to retrofit homes in 2020-21. A similar proportion (73%) expect to retrofit homes in 2021-22. However, the survey also reported that lack of finance and continuing policy uncertainty remain major obstacles to decarbonising homes. That’s important, particularly given the cost of decarbonisation of social housing – £104bn by 2050.

The future: decarbonisation begins at home

Local authorities, housing associations, and the construction industry are all keen to transform existing homes into greener, warmer places to live in. At the same time, residents – especially those having to make the choice between heating or eating – need to be taken out of fuel poverty. And, as we’ve seen, achieving net zero will only be possible by making the nation’s housing stock more energy efficient.

With so much riding on decarbonisation of domestic properties, the need for more funding as part of an ambitious policy approach is clear. As the UK prepares to host the critical climate change talks in Glasgow this year, there has to be a better understanding that tackling the climate emergency starts on our own doorstep.


Further reading from The Knowledge Exchange blog on housing and energy efficiency

Is this the future of social housing?

Goldsmith Street: Mikhail Riches / Tim Crocker 2019

Last year, a development of 105 homes on the outskirts of Norwich became the first social housing project to win the prestigious Royal Institute of British Architects Stirling Prize.

The Goldsmith Street estate was built by London architecture firm Mikhail Riches for Norwich City Council, and is the largest Passivhaus scheme in the UK. Passivhaus is an approach to building that provides a high level of occupant comfort while using very little energy for heating and cooling.

Goldsmith Street has been carefully thought through, and adjusted to take account of changing economic and environmental circumstances. In 2008, Norwich City Council selected Mikhail Riches to design the estate. The council had intended to sell the site to a local housing provider, but when the financial crash happened, the council decided to develop the site itself.

The architects have striven to ensure that the development acknowledges the historic context of the site:

“The design seeks to re-introduce streets and houses in an area of the city which is otherwise dominated by 20th century blocks of flats… Street widths are intentionally narrow at 14m, emulating the 19th century model.”

The homes themselves have been built to strict Passivhaus standards which include:

  • very high levels of insulation;
  • extremely high performance windows with insulated frames;
  • airtight building fabric;
  • ‘thermal bridge free’ construction;
  • a mechanical ventilation system with highly efficient heat recovery.

Passivhaus standards typically reduce heating energy consumption by up to 90% as compared to traditional housing. For residents in the Goldsmith Street development, heating bills should be about £150 a year.

Eco friendly housing

In recent years, local authorities and housing associations have been responding to the increasing demands for housing stock to have lower maintenance costs, lower energy costs and fewer emissions of carbon and other gases that can be harmful to the environment and human health.

The Passivhaus Trust has highlighted a growing number of local councils and housing associations that have been exploring Passivhaus standards as a way of tackling these issues.

One of the most ambitious social housing Passivhaus projects is Agar Grove in the London Borough of Camden. Previously a 1960s estate with an unenviable reputation, Agar Grove has been rebuilt with affordable and energy efficient homes. The first phase, involving 38 social rented homes was completed in 2018, and has already won awards for sustainability and community consultation. Once complete, the 500-home estate will be the largest Passivhaus development in the UK.

Cunningham House, Glasgow: Page\Park Architects

In Glasgow, the city’s first Passivhaus development for social rent was opened by Shettleston Housing Association in September 2019. The project provides nineteen new homes for older people in an innovative design that combines a five storey Passivhaus tower with a converted church building. All of the homes benefit from high levels of thermal insulation to augment the sandstone coat of the existing church structure. The project was named the best affordable housing development at the 2019 Inside Housing Awards.

Meanwhile, the City of York Council has released plans to build more than 600 homes across eight sites over the next five years that will be built to carbon zero standards. The council has pledged that 40% of the homes will be affordable, with 20% retained for social renting. The developments, also designed by Mikhail Riches, will have very high energy efficiency standards that exceed standard Passivhaus levels. It’s predicted that residents’ heating bills could be around £60 a year.

Homes for the future

There is a now a growing sense that housing, as well as consuming great amounts of energy, can also be a positive force for change. Energy efficient homes can make a strong contribution to climate change adaptation measures, can make housing more resilient to increasingly common extreme weather events, and can provide opportunities to improve economic development, quality of life and social equality.

In the past year, with many local councils, combined authorities, devolved administrations and the UK government declaring ‘climate emergencies’, the pressure on housing providers to lead by example has intensified. At the same time, governments are setting out plans to ensure new homes are more energy efficient.

The Ministry of Housing, Communities and Local Government is currently consulting on the Future Homes Standard, which includes proposals to increase energy efficiency requirements for new homes from 2025. Similarly, the Scottish Government plans to introduce new regulations to ensure all new homes use renewable or low carbon heating from 2024. A 2019 report commissioned by the Welsh Government has recommended major changes to most homes in the country, including a major programme to improve insulation and heating.

Goldsmith Street: Mikhail Riches / Tim Crocker 2019

The success and widespread publicity enjoyed by the Goldsmith Street project is likely to encourage other local authorities and housing associations to explore the possibilities of Passivhaus. But although the benefits are great, Passivhaus also presents significant challenges for housing providers.

Up-front costs are higher for Passivhaus developments, and there are additional maintenance and replacement costs. The technical requirements are strict, in order to ensure the maximum levels of airtightness and insulation. In addition, there is a shortage of skills needed to achieve the exceptional standards of construction demanded by Passivhaus (Norwich City Council has overcome this by bringing together a network of specialist contractors with the necessary expertise to work on Passivhaus projects).

Despite the challenges, Passivhaus seems to be offering a compelling answer to the significant problems of fuel poverty, climate change and the demand for high quality, affordable housing. As more local authorities and housing associations demonstrate its affordability, Passivhaus is breaking away from its image as a resource for the privileged and moving into the mainstream of social housing.


Further reading: blog posts from The Knowledge Exchange on energy efficiency at home

Follow us on Twitter to see what developments in public and social policy are interesting our research team. 

A mixed reception for Labour’s housing green paper

 

In April, the Labour Party launched its strategy for tackling the housing crisis in England. Housing for the Many presents a 50-point plan, with proposals that include:

  • investing £4bn a year to build one million ‘genuinely’ affordable homes over 10 years
  • lifting of council borrowing caps
  • removing the ‘viability loophole’, making it impossible for developers to dodge their affordable housing obligations
  • zero tolerance of developments without any affordable housing provision
  • a stricter definition of affordable housing
  • scrapping the ‘bedroom tax’
  • suspension of ‘right to buy’
  • cut-price government loans for housing associations
  • protected housing benefit for under 21s
  • consideration of mandatory space requirements
  • a new generation of garden cities and new towns

Following its publication, analysts in the housing and property sectors gave their thoughts on the strategy.

More affordable homes

The most ambitious proposal is the plan to build 100,000 homes each year.

For Emily Williams, associate director at Savills, this proposal was the most eyecatching:

“The emphasis on investing to deliver more homes to solve the housing crisis, rather than relying on housing benefit to support people who can’t access market housing, is something we have been talking about for a long time.”

However, Savills estimates that the £4bn figure is insufficient for Labour to hit its one million homes target, suggesting that a further £3bn would be needed.

Elsewhere, Carl Dyer, partner in Irwin Mitchell solicitors expressed concern about where the money would come from:

“After Labour’s last 13 years in power from 1997 to 2010, their out-going Chief Secretary to the Treasury famously left a note for his successor: “Sorry, there’s no money”. There is still no magic money tree, and no indication here how these homes are to be funded.”

Developers

Labour’s policy of no development without affordable housing has raised concerns in the property industry.  Justin Gaze, head of residential development at Knight Frank told Property Week that the proposals risked deterring developers from undertaking new projects:

“There will be instances where affordable housing cannot be provided, for example on conversions of some buildings where it’s difficult to deliver both open-market and affordable housing side by side.”

The land market

One of the less reported proposals caught the eye of Luke Murphy, IPPR’s associate director for the environment, housing and infrastructure. Writing in CityMetric, Murphy highlighted the proposal to create an English Sovereign Land Trust that would allow local authorities to buy land at cheaper prices to build affordable homes.

“It is here, through intervention in the land market, that the state could have the biggest impact – not to just build more affordable homes, but to make all new homes built more affordable.”

But he argued there was still room for improvement:

“… on land reform, there is scope to be bolder and go further to ensure that affordable housing really is available ‘for the many’, rather than the preserve of the few.

Redefining affordability

The Royal Institution of Chartered Surveyors (RICS) commented on Labour’s proposal to redefine affordable housing to relate it to average incomes rather than housing as a percentage of market rates:

“This makes sense as a measure of affordability, however, this will likely lead to a trade-off between affordability and the numbers of affordable homes delivered, unless capital grants are available at the outset, geared to the income segment to be accommodated.”

RICS also welcomed the plan to lift council housing borrowing caps.

“This is certainly something RICS has been calling for, however appropriate measures must be taken to ensure that local authorities do not expose themselves to too much risk.”

Benefits reforms

The Chartered Institute of Housing wondered whether Labour would reform the benefit system to bring it closer into alignment with housing policy:

“Of course, abolishing the bedroom tax will help, but tenants’ ability to pay their rent if they are on low incomes is now under assault from the whole range of welfare reforms, of which bedroom tax is only one.”

Final thoughts

The housing crisis has been decades in the making, and there is no quick fix for tackling the problems of housing shortages, affordability and homelessness. Just last month, research by Heriot-Watt University found the chronic shortage of housing in the UK was greater than first thought, amounting to four million homes. To meet the backlog, the researchers estimated that the country needs to build 340,000 homes a year until 2031. This is significantly higher than the targets set both by the Conservative government and the Labour Party.

The new green paper from Labour has presented clear alternatives to the government’s housing policies, and later this year the government is set to publish its own green paper on social housing. The debate will continue, and housing will remain high on the political agenda.


The Knowledge Exchange keeps a close watch on developments in housing. Some of our recent blog posts on the issue include:

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Housing matters: our recent publications cover issues from homelessness to housing and health

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By Heather Cameron

The Chartered Institute of Housing (CIH) annual conference and exhibition, the largest housing-focused event in Europe, takes place this week. Over the next three days the conference will examine and explore the political and policy environment, the economic outlook and the latest thinking across the sector.

A variety of topics will be addressed, including housing supply, housing policy, social housing, welfare reform, regeneration and homelessness. These topic areas feature extensively on our database, some of which we have also written about. So this is a good opportunity to highlight some of our recent publications in this area.

What we’ve published

Our most recent ‘In focus’ briefing looks at housing retrofitting, something that has been highlighted as essential for improving the energy efficiency of our housing stock. It considers the benefits of renovating domestic properties to improve energy efficiency and environmental performance and describes the features and technologies of retrofit, such as heat pumps, combined heat and power and various types of insulation. The environmental, economic and social benefits as well as the barriers are summarised. Recent developments concerning retrofit schemes introduced by the UK government and the devolved administrations are also described, and there are examples of good practice from the Netherlands, Sweden and the UK.

Last month we published Delivering solutions to tackle homelessness (Ideas in practice), which looks at the scale of homelessness across the UK and its causes, and provides innovative examples of projects and initiatives that are tackling the problem.

The examples of innovative approaches highlighted include:

We have also written a series of blogs on the topic of homelessness. These include a look at the Christmas Dinner campaign for the homeless run by Scotland’s not-for-profit sandwich shop, Social Bite, while also highlighting the recent increase in homelessness in Scotland and the UK, and the shocking number of homeless children at Christmas.

Another blog post looks at the problem of the hidden homeless and its financial and human costs.

Digital inclusion and the social housing sector is the topic of another ‘In focus’ briefing. This looks at the benefits of digital inclusion, the barriers to digital inclusion for social housing tenants, and how these might be overcome. It refers to a 2012 report which found that almost half of the UK’s adult population who do not use the internet live in social housing, suggesting digital exclusion is a particular problem in the sector. It includes examples of good practice and highlights the importance of digital inclusion in the context of welfare reform.

We also recently blogged on this topic, highlighting one of the examples of best practice featured in our briefing: a case study of a collaboration between Reading Room – a digital consultancy which joined the Idox Group in 2015 – and Catalyst, one of the leading housing associations in London and the South East. This collaboration highlights the potential of technology for improving communications between social housing providers and their tenants, and for encouraging more people to reap the benefits of going online.

Another topic we have looked at is the integration between housing and health. Housing conditions can affect the physical and mental health of people, and can contribute to many preventable diseases and injuries. The ageing population is also putting pressure on the NHS, and growing numbers of older people have to stay in hospital longer because their homes are unsuitable for their recovery. Our briefing notes that housing associations, local authorities and healthcare providers have been working on solutions to tackle these challenges, and provides case studies from London, Tyneside and Bristol as examples of greater collaboration between housing and health services.

The challenges of an ageing population for the housing sector has also been highlighted in our briefing on meeting the housing needs of older people. It indicates that there will be a need for: adaptations to existing housing stock; mainstream rented accommodation built to accommodate wheelchair users; and newly built specialist accommodation. Examples of good practice – including case studies of extra care housing from Calderdale Council, and adapting homes for older and disabled residents in Knowsley, Merseyside – are highlighted.

This is just a flavour of what we’ve recently covered on housing-related topics, and we will inevitably produce more as the sector responds to a time of change and uncertainty.


Some of our briefings are only available to members of the Idox Information Service.

Follow us on Twitter to see what developments in policy and practice are interesting our research team. 

Rebuilding a community without bringing down the house: an alternative to demolishing ‘sink estates’

In January, the prime minister outlined plans for a £140m development programme in England that he said would improve the life chances of the most disadvantaged people living in social housing estates with high levels of deprivation.

“A new Advisory Panel will help galvanise our efforts and their first job will be to build a list of post-war estates across the country that are ripe for re-development, and work with up to 100,000 residents to put together regeneration plans. For some, this will simply mean knocking them down and starting again. For others, it might mean changes to layout, upgrading facilities and improving local road and transport links.”

The proposal received a mixed response. Some commentators observed that demolishing the worst “sink estates” built during the 1960s and 1970s would free up much-needed land for new homes. Elsewhere, the head of the ResPublica think tank welcomed the chance to replace ugly estates with more attractive environments

Others criticised David Cameron’s idea as a form of “social cleansing”, claiming it raised the spectres of privatisation and gentrification. And Councillor Richard Lewis, executive member for regeneration, transport and planning on Leeds City Council challenged the prime minister’s view that the problem of ‘sink estates’ could be resolved by demolition.

“Through careful management of our housing funds and rental income we have managed to make significant investment in council housing. “I simply don’t recognise the language of ‘sink’ estates when it comes to Leeds and I don’t think we should write off entire areas and the people that live in them.”

After the storm, a dramatic turnaround

A recent New York Times report echoed the view that renovation of deteriorating housing estates can be more effective than demolition. The article reported on a 1970s housing estate on Long Island that had gone into decline after years of neglect. Crime, drugs and vermin were just some of the problems associated with the crumbling properties of the estate. Things got a great deal worse when Hurricane Sandy stormed into the estate in 2012, flooding many of the apartments and cutting off power and fresh water supplies.

The obvious next step would have been demolition. But instead of being torn down, the estate has undergone a remarkable transformation that astonished the newspaper’s reporter:

“The place is almost unrecognisable. Apartments are occupied once again. Hallways, kitchens, bathrooms and electrical systems are refurbished; lobbies opened up with big windows; a floodwall installed; the landscaping upgraded, with a broad promenade to the beach; and leaky facades clad with new, waterproof, energy-efficient panels. Energy bills have dropped 30 percent.”

The turnaround is thanks to a partnership between developers, government and the local community. The new owners renovated the estate at a cost of $60m, but avoided having to raise the rents of longstanding tenants through subsidies from the federal government. The improvements raised property values, enabling the developers to rent out vacant apartments at market rates.

Lessons from Long Island

As in London, there is a severe shortage of affordable housing in New York City. And – also as in London – subsidised public housing has largely given way to private developments for the super-rich. The New York Times reporter described the changes in his own neighbourhood of Greenwich Village, and other parts of New York that were once home to low- and moderate-income residents:

“Now the Village is like a gated playground for runaway wealth. Subsidised apartments all across town are converting to market-rate rentals and condos faster than City Hall can build affordable units or preserve old ones. The city Housing Authority is broke. Its ageing properties face $17 billion in capital repairs.”

Some key factors played a part in the transformation of the Long Island estate:

  • Private development was made possible through tax incentives and other publicly financed programmes
  • The developers consulted a sceptical local community, earning its trust and building consensus
  • On-site management teams maintained oversight of the renovation project
  • Design features to save energy, improve the neighbourhood and enhance quality of life were built into the renovation process

Final thoughts

The $60m price tag for renovating a single estate in New York City suggests that the £140m earmarked for regenerating England’s 100 worst “sink estates” won’t be nearly enough, and may even have been downgraded. A month after the prime minister’s announcement, it emerged that the money set aside for the project will only be available in loan form to private sector developers.

And a warning of how badly off course the prime minister’s plan could go came from The Independent, which highlighted London’s Heygate Estate:

“Formerly one of the largest social housing projects in Europe it was home to thousands, a large number of whom disagreed with its nefarious depiction as problematic sink estate. Widely praised for its green spaces and innovative architectural design, many argued in favour of its refurbishment, but it was nevertheless ‘decanted’ and finally demolished last year to make way for largely private apartments.”

Perhaps addressing the needs of declining housing estates requires a more constructive approach than bringing in the wrecking ball.


Further reading from our blog on housing and regeneration

Learning from “Alcatraz” – the regeneration of the Gorbals
Empty homes…Britain’s wasted resource
Improving the built environment: how to tackle vacant and derelict buildings

Our popular Ask-a-Researcher enquiry service is one aspect of the Idox Information Service, which we provide to members in organisations across the UK to keep them informed on the latest research and evidence on public and social policy issues. To find out more on how to become a member, get in touch.

Follow us on Twitter to see what developments in public and social policy are interesting our research team.

Hoarding and housing: person-centred approaches to a growing problem

Most people have possessions in their homes that they can’t bring themselves to throw out, from clothes and furniture to photographs, books and ornaments. But the growth of clutter around the house can sometimes escalate to become so severe that it causes significant risks to the health and wellbeing of residents and their neighbours.

For housing providers, problematic hoarding has become a serious and costly issue. In 2014, Inside Housing magazine reported an increase in the number of social housing landlords seeking injunctions to inspect homes where they suspected the resident of hoarding. But a housing management solicitor highlighted underlying difficulties with taking legal action against problematic hoarders.

“Even if the housing association wins and costs are awarded against the tenant, the chances of the tenant paying are slim. It’s a problem because it’s a huge expense.’

The nature of hoarding

A 2012 paper from the Chartered Institute of Environmental Health (CIEH) provided an overview of hoarding, and observed:

“As a behaviour, it is quite common and most people who hoard possessions do not suffer from any psychiatric disorder. However, in some cases the problem may progress to become so severe that it causes significant distress and impairment.”

The CIEH paper noted that three components have been identified with problematic hoarding:

  • acquisition of and failure to discard possessions that appear to be of little use or value
  • living spaces sufficiently cluttered so as to preclude activities for which those spaces were designed
  • significant distress or impairment in functioning caused by the hoarding

The problems and risks for housing providers and their tenants

For housing providers, residents and neighbours, hoarding presents particular problems and risks, including:

  • overcrowding issues
  • health and safety hazards, including fire risks and falling /tripping
  • environmental health concerns, including infestation and vermin
  • properties falling into disrepair

Tackling the problem

Under mental health and environmental legislation, local authorities and health agencies can take action where hoarding constitutes a statutory nuisance or health and safety risk. Social landlords may also resort to legal action against tenants. But taking an enforcement-only approach raises tricky ethical questions, especially if a resident is mentally unwell. And, as the Inside Housing article reported, taking tenants to court can be ineffective and expensive. Housing organisations, therefore, are increasingly developing person-centred approaches to help compulsive hoarders understand and change their behaviour.

Orbit Housing: support and advice

For some years, the Orbit housing group has been collaborating with Coventry University and the Knowledge Transfer Partnership to tackle the growing problem of hoarding.

In 2013, Orbit launched a toolkit designed to support practitioners and organisations working with people who compulsively hoard. The toolkit was developed with input from mental health support organisations, environmental health bodies and service users. It addresses environmental and social isolation issues and includes advice on the assessment process, intervention tools, improvement measures, relapse prevention, and sign-posting.

In 2015, Orbit obtained funding for two specialist case workers, enabling the launch of a new hoarding support and advice service. In addition, Orbit has also developed a hoarding policy setting out the aims, principles and values to be adopted in the housing group’s approach to individuals with hoarding tendencies.

Derbyshire:  Vulnerable Adult at Risk Management

Because problematic hoarding can require responses from different agencies, including social housing providers, environmental health and fire and rescue services, a multi-agency approach is helpful in tackling the issue.

In Derbyshire, this kind of multi-agency policy has been established to develop a risk management plan for people who would not necessarily fall into the responsibility of adult social care direct service provision.

Vulnerable Adult at Risk Management (VARM) is managed by Derbyshire County Council and Derby City Council, with support from the Fire and Rescue Service, police, social housing providers, environmental health and others. The policy aims to support vulnerable adults who are at risk of serious harm through self-neglect and risk-taking behaviour, and it has already been applied in cases of hoarding.

Last year, the Chief Fire Officers’ Association highlighted a case where the VARM policy helped a Derbyshire social housing provider to support an elderly man who was putting himself at risk due to hoarding behaviour.

“His care package was adjusted, to include assistance with household chores; he was visited and helped by health practitioners; his home was cleared allowing his central heating to be repaired. Fire risks were mitigated down to an acceptable level without the need to revisit and upset him.”

Similar approaches have been developed by Circle Housing Association in the London borough of Merton, and by Knightstone Housing in the West of England.

Positive outcomes

Hoarding is one of many resource-intensive problems facing social housing landlords. But, as these examples demonstrate, a collaborative, sensitive and supportive approach to problematic hoarding can achieve positive outcomes for housing organisations and their tenants.


Follow us on Twitter to see what developments in public and social policy are interesting our research team.

Read some of our other housing blogs:

Digital inclusion in practice: how Reading Room is helping social housing tenants go online

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In 2012, a Housing Technology report found that almost half of the UK’s adult population who do not use the internet live in social housing. The report’s contributors (including the Chartered Institute of Housing, the National Housing Federation and Peabody housing association) argued that digital inclusion gives tenants more choice and control and better access to lower-cost, better services.

For housing associations, the impact of developing a digital strategy to engage with their tenants can be substantial. The report estimated that social housing landlords could achieve annual savings of £340m in communications costs.

The benefits of digital inclusion for social housing landlords and their tenants is explored further in the latest “In focus” briefing from The Knowledge Exchange.

Social housing: the digital revolution

Increasingly, social housing providers and tenants are connecting online through media such as Facebook, Twitter and online chat services. Other housing associations are offering interactive features on their websites, enabling tenants to check their rent accounts or to book appointments.

But, as the Housing Technology report showed, significant numbers of people don’t have online access. For some, it’s a matter of poor broadband coverage, while others have concerns about access costs and data security.

Our briefing includes examples of how social tenants and their housing providers can benefit from greater digital inclusion, and highlights ways in which the barriers to going online may be overcome.

Reading Room and Catalyst:

Among the examples of best practice featured in the briefing is a case study of a collaboration between Reading Room – a digital consultancy which joined the Idox Group in 2015 – and Catalyst, one of the leading housing associations in London and the South East.

Reading Room has worked closely with Catalyst and its customers to create a strategic framework for the housing association’s digital development. Among the themes emerging from this framework are projects for:

  • Optimising Catalyst’s web platforms for mobile devices and making them more user friendly
  • Developing a plan to implement new online services
  • Training and developing internal teams with digital best practices, including content creation and customer service through social media
  • Engaging the business and creating a team of digital champions
  • Embarking on an innovation programme towards building smart homes

Once the work is complete, Catalyst customers will be able to report and track issues directly through a new web platform, while contractors can view available jobs and location data.

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Future plans

Further down the line, Reading Room and Catalyst are working on plans to use the Internet of Things to create smarter buildings with sensors that can detect changes before they become problems, notify the repair company and update the customer automatically.

The collaboration between Reading Room and Catalyst highlights the exciting potential of technology for improving communications between social housing providers and their tenants, and for encouraging more people to reap the benefits of going online.


Members of the Idox Information Service can obtain access to the full text of the In focus briefing on digital inclusion and social housing here

Follow us on Twitter to see what developments in policy and practice are interesting our research team. 

Learning from “Alcatraz” – the regeneration of the Gorbals  

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Image: C L T Smith [CC BY-SA 2.0] via Wikimedia Commons

By James Carson

For decades, the Gorbals area of Glasgow was a byword for social problems. During the 1920s and 1930s, poverty and overcrowding spawned deprivation, poor health, gang culture and violence.

In the 1960s, the slums made way for new housing developments, including three tower blocks designed by the acclaimed architect of Coventry Cathedral, Sir Basil Spence.  However, almost as soon as the residents moved in, the houses began to suffer from condensation and persistent dampness. The architect may have intended his buildings to resemble “ships in full sail on washdays.” But, for the tenants, the multi-storey flats were prisons in the sky, located in a social wasteland devoid of public amenities. Before long, the development became known locally as “Alcatraz”. Few mourned their passing when the tower blocks were finally demolished in 1993.

An urban renaissance

Today, the Gorbals is once again being redeveloped, and this time the people living in the area have had a say in the area’s planning and design. With its focus on Crown Street, the New Gorbals is an attractive mix of housing, including apartments, maisonettes and terraced housing. In addition, residents can enjoy pedestrian environments and public spaces, with nearby commercial and community amenities, such as shops, a leisure centre and a modern public library.

The new development has won approval from residents, and affirmation from urban planning experts. Last month, a study by the Royal Town Planning Institute reported positive links between the regeneration of the Gorbals and economic success.

“It is clear that, from being historically regarded as one of the most deprived areas in Glasgow, the Gorbals now has consistently lower levels of income deprived population and employment deprived population than the wider Glasgow city region.”

Building on the foundations

Directly west of Crown Street, at Laurieston, further regeneration has been taking place. Last year, a £24m housing development of 201 homes was completed – Scotland’s largest ever single housing association grant-funded project. The homes are based on the traditional tenement, a longstanding feature of the Glasgow landscape.

The model fell out of favour in the post-war years, but the Laurieston development’s reinvention of the tenement is another success story in the regeneration of the Gorbals.  In November 2014, it was awarded ‘Best Social Housing Development’ at the Premier Guarantee Excellence Awards, which celebrate the best of the UK construction industry.

Future plans

Laurieston is one of eight priority Transformational Regeneration Areas (TRAs) in Glasgow. Established in 2009, the TRA Partnership between Glasgow City Council, Glasgow Housing Association and the Scottish Government, aims to provide new and sustainable mixed tenure communities through the provision of new housing, community facilities, green space and commercial units.

Around 600 homes for social rent are planned, along with a further 6500 affordable homes for sale or mid-market rent. Six of the eight areas are now active, and housing has been delivered in three TRAs.

Lessons from “Alcatraz”

Urban planners have often been blamed for the unsuccessful first redevelopment of the Gorbals, but, as the RTPI has observed, the planning profession can be proud of its role in righting those wrongs:

“… if improving places can be shown to lead to improved economic outcomes for individuals within those places, then there is an important role for town planners and other built environment specialists in using their professional skills to improve the economic life chances of individuals.”


 

The Idox Information Service can help you access further information on regeneration and planning. To find out more on how to become a member, contact us.

Further reading on the topics covered in this blog *

The Gorbals regeneration – delivering economic value through planning (RTPI working paper)

‘They seem to divide us’: social mix and inclusion in two traditional urbanist communities

Largest housing association grant-funded project in Scotland’s history unveiled

Another brick in the wall (Laurieston Transformational Regeneration Area)

Community empowerment in transformational regeneration and local housing management in Glasgow: meaning, relevance, challenges and policy recommendations (Briefing paper no 13)

*Some resources may only be available to members of the Idox Information Service

“Generation Rent” – are there lessons from Germany?

Berlin Housing (Photograph: James Carson)

Berlin Housing (Photograph: James Carson)

By James Carson

Could a lower level of home ownership in the UK become the new normal? That’s one of the questions arising from a recent Halifax report  that examined perceptions and changes in the first-time buyer market.  Although there has been an increase in the number of first-time buyers in the past five years, the report identified a growing number of people aged 20-45 who do not believe they will ever own their own home.

The authors concluded that if this trend continues the UK could be moving closer to the German housing model, where renting is the norm.

While about 60% of Britons live in owner-occupied accommodation, barely half of Germans own their own home (the lowest proportion in Europe). A number of factors explain the enduring preference for renting in Germany :

  • A good supply of high quality rental accommodation from housing associations and municipal authorities;
  • Rents are transparent and tightly controlled, and tenants enjoy substantial rights and protection from bad landlords;
  • Lending requirements have been traditionally more stringent than in the UK, and there is less of a borrowing culture in Germany;
  • German house prices have shown lower levels of growth and volatility.

In recent years, there have been some signs of a shift towards home ownership in the German market, particularly in Berlin. But, having looked on with disquiet at the fallout from property crashes in the rest of Europe, many Germans remain suspicious of booming housing markets. In Germany, renting is still seen as a perfectly respectable alternative to home ownership.

Could that happen here? Prohibitive deposits, high property prices and low incomes are preventing many people getting a foot on the property ladder. Faced with a shrinking social housing market, they are increasingly turning to the private rented sector (PRS), which now forms the second largest form of tenure in England (18% of the total households).

The Halifax report suggests that the German model is not unattractive, but also warned that a shift away from home ownership means problems in the UK’s PRS need to be addressed.

These issues were detailed in another recent report, from the Just Fair Consortium. Among its findings:

  •  33% of PRS dwellings do not meet basic standards of health, safety and habitability;
  • Tenants are afraid to complain about the poor quality of properties for fear of retaliatory evictions or arbitrary rent rises;
  • The cost of PRS housing is almost double that of social housing, and private tenants are increasingly unable to meet the costs.

The report’s authors noted that, while the rise of the PRS has been characterised by the government as a positive development, this has not been the experience for everyone:

“The UK government has increasingly presented the PRS’s expansion as based on lifestyle choice, and as a form of tenure suited to greater labour market mobility and flexibility. While this may be the case for some economically empowered renters, the overall context of private rentals suggests that the sector provides housing for a number of households, particularly families, for whom a private rental home is a source of anxiety over tenure security, cost, habitability, and quality, rather than a sought-after choice.”

The problems associated with the PRS in the UK may be contributing to a reluctance to rent. But if there were improvements to security of tenure, quality and affordability, the PRS might appear a more attractive option. Danny Dorling, professor of human geography at Oxford University, recently contrasted the UK’s rented sector with the situation in Germany:

“In Germany tenants cannot be evicted on a whim. Often landlords have to bribe them out if they want control of the property back before the agreed date. Property is of good quality, well soundproofed, spacious and well insulated. Pension companies often hold it, so you know where your rent is going: it is paying for your parents’ generation’s old age.”

If Generation Rent is here to stay, this has implications for the private property market, for the social and private housing sectors, for planning and economic development, to say nothing of the social impact. The UK is unlikely to return to mass private renting any time soon, but if current trends continue, perhaps there are lessons to be learned from the German model.


The Idox Information Service can give you access to a wealth of further information on housing; to find out more on how to become a member, contact us.

Further reading*

Rent increase (Britain’s housing tenure landscape)

The future of London’s private rented sector

Resilient? (social housing in Scotland)

Ownership status, symbolic traits, and housing association attractiveness: evidence from the German residential market

Making a rental property home

*Some resources may only be available to members of the Idox Information Service

The Carnegie Trust and the Wheatley Group: showing us how we can tackle digital exclusion

By Steven McGinty

As the government pushes towards ‘digital by default’, a policy which envisions most public services being delivered online, it’s worth remembering that 20% of the UK population still lack basic internet skills. Groups such as Citizens Advice Scotland (CAS) have raised concerns that ‘digital by default’ could significantly impact on vulnerable and marginalised communities, particularly those claiming welfare benefits. However, if every citizen had basic digital skills and could use online government services, it could save the public purse between £1.7 and £1.8 billion annually.

So, which groups are the most digitally excluded?

According to the UK Government’s digital inclusion strategy, digital exclusion occurs among the most disadvantaged and vulnerable groups in society. These include:

  • those living in social housing (approximately 37% of those digitally-excluded live in social housing);
  • those on low incomes (44% of people without basic digital skills are either on low wages or are unemployed);
  • those with disabilities (54% of people who have never been online have disabilities);
  • older people (69% of over 55’s are without basic digital skills);
  • young people (only 27% of young people who don’t have access to the internet are in full-time employment).

What are the main barriers to using online services?

In 2013, the Carnegie Trust carried out research into internet access in Glasgow. The findings suggest that there are three common reasons why people never go online:

  • the comfort of doing things offline (34% of people cited their preference for speaking to people on the telephone, or in person, as the reason they don’t go online);
  • a fear of digital technology and the internet ( 28% were worried about issues such as using technology and staying safe online);
  • the costs involved (20% of people highlighted pressures on incomes and the cost of internet connections).

What are the main drivers for people going online?

More recently, the Carnegie Trust carried out a new piece of research, replicating their Glasgow study in two new locations: Dumfries and Kirkcaldy. The study investigated the main reasons people choose to go online. The findings show that:

  • 56% of people went online to find information of interest to them;
  • 48% went online to keep in touch with friends and family;
  • 44% thought it would be an interesting thing to do;
  • 44% had to go online as part of their work.

 How can we encourage people to go online?

Both Carnegie Trust studies show that each individual’s journey to digital inclusion is different and that a ‘personal hook’ or motivation, such as the opportunity to communicate with family members abroad, is an important tool for encouraging digital participation.

Additionally, they also show that friends and family are an important source of help when people are taking their first steps online. For instance, the case studies in Dumfries and Kirkcaldy highlight that people would appreciate help from ‘trusted intermediaries’ or local groups.  Therefore, it’s important that digital participation initiatives make use of existing communities’ networks and tap into the support available from friends and families.

Wheatley Group

The Wheatley Group, which includes Scotland’s largest social landlord, the Glasgow Housing Association (GHA), has been heavily involved in addressing digital exclusion. They have developed a digital strategy to help social tenants access the internet and are committed to proving free or low cost internet access (maximum of £5 per month).

The Group has also been involved in two pilot projects: one which provides technology to 12 low-rise homes, and the Digital Demonstrator project, which tests the feasibility of low-cost broadband in multi-storey blocks. The pilot projects highlighted two important lessons:

  1. the role of the local Housing Officer was key for engaging with tenants
  2. it was important that communities and neighbours learned together.

In an ideal world, every citizen would be digitally literate, and be able to interact with government online. However, this is not the reality. The work carried out by the Carnegie Trust and the Wheatley Group provides a solid basis for developing digital initiatives and ensuring that citizens and communities are not left out.


Further reading: