Place-based approaches to service delivery

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Manchester Town Hall: (Photograph, James Carson)

By Alan Gillies

A recent enquirer to our popular Ask a Researcher service sought our help to identify the available research on the concept of place-based or whole-place working.

Place-based approaches have been promoted through, for example, the previous UK government’s whole place community budgets. And in the Scottish context, the 2011 Christie Commission on the Future Delivery of Public Services recommended a place-based, or ‘total place’ approach in order to improve local services and break down institutional silos.

In keeping with its focus on localism, the UK government also piloted a neighbourhood-level version – ‘complementary and integral to the concept of Whole Place community budgets’ – and in April 2014 granted an extra £4.3m of investment to ensuring the model reached 100 new local areas through the Our Place programme.

Principles of place-based or whole-place working

The principles underpinning this model of collaborative place leadership have been identified by the Local Government Association as:

  • building services around people and communities;
  • removing barriers to better outcomes and reduced costs through integrated working across agencies;
  • involving the business and voluntary sectors as equal partners;
  • collaborating to put together a workable whole public sector approach, joint responsibility and shared leadership;
  • local innovation and co-design with central government departments;
  • local delivery and investment mechanisms tailored to local needs and circumstances.

Benefits

The financial savings of such an approach could be significant. In January 2013, a report by Ernst & Young estimated that community budgets in England could deliver a net benefit of between £9.4 and £20.6bn over five years.

In looking at the costs and benefits of the whole place pilots in England in 2013, the NAO warned however that previous attempts such as local-area agreements, multi-area agreements and Total Place “did not lead to widespread or fundamental changes in local public services, or in the relationship between central and local government”.

But as financial pressure on public finances increased, there was even greater incentive than before to assess whether integrated whole-place approaches could help deliver services within increasingly tight budgets. A major driver of the process was therefore to maintain services while making savings.

The potential for place-based or whole-place policies to deliver financial savings does seem to be backed by the available evidence.

However, Localis, as recently as March 2015, has suggested that there is a sense across local government that Whitehall is unwilling to devolve the powers and funds necessary to let whole-place community budgets become a truly successful alternative means of delivering public services. The community budget pilots themselves ‘consistently pointed out that to deliver change on the scale they envisage there has to be change not only at a local level but also in Whitehall.’ (Ernst & Young, 2013)

Current government policy

The current government’s policy of devolution deals with certain areas has been seen as a way of realising the potential of place-based working. The Core Cities Group has called on the government to go further though. It wants the government to undertake a ‘place-based’ comprehensive spending review, looking at the total public resources deployed across a city or city region. It argues that without a similar place-based approach “within Whitehall, Holyrood and Cardiff Bay”, to join up the way different departments work with local agencies and cities, “we will not see the changes people want, need and deserve, in their lives and their cities”.

Local government lessons

In an interesting exercise, the New Local Government Network brought together local government chief executives to explore how place-based, integrated public services could deliver budget reductions and better outcomes for people in a notional ‘Newtown’.

The main learning points identified it its 2014 report were:

  • Working towards outcomes for place requires a different way of thinking and is an incredibly hard thing to do, particularly in relation to prevention, commissioning for outcomes and joining together what different sections of the public sector are doing to deliver outcomes for place.
  • Groups found it tough to move beyond current services and ways of working to develop new approaches to deliver outcomes. Thinking tended to involve ‘less of the same’ or different delivery bodies, rather than whole-scale public service reform.
  • There are a huge number of choices that need to be made and a vast range of stakeholder interactions required, yet few localities have the capacity available to complete this unaided.
  • Few areas have the practical experience to embed customer journey mapping into place based design principles. Perhaps worryingly, the report noted that groups found it difficult to put citizens at the centre of their plans for reform.
  • Despite having ‘red-lines’ of was not possible to change as part of the exercise (e.g. taxation), the groups went outside of these to ask government for additional powers, which suggests that in order to radically change public service in localities, central government reform maybe necessary.

These findings point to some of the challenges that local areas will need to overcome if they want to embrace a place-based approach.


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Devolved governance – what role for planning?

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by Alan Gillies

Last week the RTPI sent us a copy of a collection of papers it had just published, based on a symposium held at UCL in April 2015, on the topic “Critical Perspectives on Devolved Models of Governance”.

The issues covered, devolution, decentralisation, localism, are highly topical and a glance down the list of contributors – all well-known academics and thinkers – convinced me that the collection was worth a close read during my morning and evening commutes. So, a few train journeys later, here’s what I learned from each paper.

‘Critical perspectives on devolved governance – lessons from housing policy in England’

Miguel Coelho, from the Institute for Government, argues that any arrangements for devolved governance need to address housing supply constraints created by failures in the governance of land and construction property rights in England, which tend to favour the interests of current homeowners.

His analysis of the housing supply problem identifies three issues:

  • planning decisions made at local level may not allow for the full range of interests affected, especially in the absence of effective city/regional planning coordination
  • local communities’ attitudes to housebuilding in their area are sensitive to temporary disruption and house price impacts
  • a highly centralised fiscal system gives little power to councils to allow them to avoid/compensate for these problems and facilitate development.

This leads Coelho to the conclusion that proper governance of land and construction is not just about decentralising planning decisions to local level. All interests should be taken into account, not just current local homeowners, so some form of supra-local planning coordination is needed.

‘Assessing the impact of decentralisation’

Professor John Tomaney, from Bartlett School of Planning UCL, considers the benefits of decentralisation, based on a study of international experience.

He suggests that the UK government “has embarked on a radical policy of decentralisation in England, which it calls ‘localism’.” This particular form of decentralisation, different from the kinds tried in other countries, makes it difficult to assess the effects. However, in general Tomaney gives a positive message that high degrees of decentralisation are associated with higher levels of subjective well-being. Interestingly the suggestion seems to be that fiscal decentralisation seems to be more relevant, in this regard, than political decentralisation.

‘Planning, place governance and the challenges of devolution’

Patsy Healey, Emeritus Professor at Newcastle University, emphasises the importance of place and argues that decentralisation needs to connect to what people care about and encourage broadly-based public debate about these concerns.

She argues that over-centralisation represses the capacity for innovation in the planning field and undermines its ability to create and sustain place-focused development strategies.  However she warns that we can’t be naïve about the benefits of localism – decentralisation should not just be handing tasks down to lower levels of government. Wider levels of government are needed to provide oversight and promote strategies and values which affect people’s attachments at a broader scale.

Healey’s hope is for the slow replacement of top-down governance, dominated by experts, with “multiple, non-hierarchical overlapping but interacting forms of ‘network governance’.”

‘Making strategic planning work’

Nicholas Falk, of the Urbed consultancy, stresses that planning is not a science through which problems can be resolved by bringing enough data together. Political choices have to be made, requiring leadership at local, as well as regional and national levels.

Like Tomaney, he looks overseas for lessons, particularly France. He proposes an ‘ABC’ of the requirements for placemaking leadership: Ambition to create better places; Brokerage to put deals together and win support for change; and Continuity, giving enough time to turn vision into reality.

He argues that we need to mobilise private investment behind housebuilding and local infrastructure rather than sustaining inflated house prices. He also makes the point that current regional boundaries are no longer appropriate and that instead we need to empower both city regions and dynamic counties.

The contribution of planning to England’s devolutionary journey

Janice Morphet, Visting Professor at the Bartlett School of Planning, looks at devolution as a process not an event.

She suggests that planning can contribute to devolution in the following ways: 1) it can capture the vision for the whole place; 2) it can set this vision in the context of the nation and its surrounding neighbours. Of course this has to be undertaken with partners and stakeholders in the wider governance framework, but decisions have to be taken by the ‘government of the place’ – which she suggests is likely to be through a combined authority.

Morphet concludes that planning has a major contribution to make, through its map making, visioning and prioritisation in order to develop ‘city and sub-regional hearts’.

‘Place-based leadership and social innovation’

Professor Robin Hambleton, of the University of the West of England, looks at the role leadership has to play in fostering social innovation.

He criticises the over-centralisation of government in Britain and calls devolution deals for selected parts of the country (such as city regions or combined authorities) a ‘devolution deception’ as they are expected to be “mere servants of Whitehall”.

Hambleton sets out three pointers to renewing local democracy:

1) recognise that the current over-centralised system holds back the innovative capacity of the people and set up a constitutional convention to create a new local/central settlement;

2) learn from abroad, where local authorities often have far more political power and responsibility for local taxation, allowing local leaders to respond to local challenges;

3) people living in particular localities need to have much more say in what happens to quality of life in their area, though with limits to tackle issues of self-interest and exclusion.

‘Collaborative innovation: the argument’

Finally Professor Jacob Torfing, of Roskilde University, Denmark, argues for the bringing together of public and private actors in processes of collaborative innovation.

He points out that the idea of co-creation of innovative solutions to policy issues is of growing interest, but argues that a new form of public leadership is needed for it to happen.

Interestingly, Torfing warns that we need to recognise that there is no guarantee that innovation leads to improvement, so the definition of innovation should not include reference to successful outcomes. Drawing on the research literature he points out that of the three types of strategies for developing public policy innovation – authoritative, competitive and collaborative – collaborative is the best for creative problem solving.

He argues that public leaders need to involve the private sector in developing innovative strategies, in order to benefit from this collaborative approach.

Final reflections

The overall messages that can be drawn from the papers include:

  • Over-centralisation limits the ability of local areas to develop their own solutions to local problems, whether in the planning field or other sectors, but simply devolving decisions to the local level is not the answer.
  • Local communities should have a say in decisions that affect the area where they live, and the evidence is that decentralisation is good for well-being, however a broader ‘supra-local’ level of governance is needed.
  • Fiscal devolution gives local and regional bodies the means to implement the solutions they identify
  • Devolution offers a real opportunity for encouraging innovation in developing solutions to policy problems…
  • … but this requires new leadership skills for the public sector to take the risks involved in innovation, and to coordinate the range of interests involved
  • As Torfing describes it, this would mean “a new type of public leadership that is more proactive, horizontal and integrative and that recasts public leaders as conveners, facilitators and catalysts of collaborative innovation”.

You can read the full collection of papers, published by the RTPI, on their website.

The Idox Information Service has introduced an exclusive offer for RTPI members to help them with their evidence needs.

This year Idox is also sponsoring the RTPI Awards for Research Excellence, recognising and promoting high quality spatial planning research.