Youth Work in the Digital Age – What Next?

by Scott Faulds

On Tuesday 3rd September, youth work organisations from across the European Union came together in Glasgow to launch the European Guidelines for Digital Youth Work, training materials and a collection of short films showcasing Good Practice. This was the culmination of a two-year transnational Erasmus+ project, designed to foster shared understandings and inform, inspire and empower the wider youth work sector to get to grips with youth work in the digital age.

The project was conducted in partnership with YouthLink Scotland, Centre for Digital Youth Care (Denmark), Verke – The National Digital Youth Work Centre (Finland), wienXtra MedienZentrum (Austria), JFF – Institut für Medienpädagogik (Germany), National Youth Council of Ireland and Camara Education Limited (Ireland).

Keynote Speaker: Dr Jane Melvin

To kick off the conference, keynote speaker Dr Jane Melvin of the University of Brighton, spoke of her journey from technophobe to technophile and of her belief that there is no longer an option for youth workers not to embrace digital technology.

Dr Melvin argued that youth workers should utilise any tool which could allow for the better engagement of young people. She described this as the “digital hybrid approach”. This approach encourages youth workers to adopt a critical standpoint when considering the use of digital tools and actively encourages the questioning of why and when digital tools are utilised. Dr Melvin contends that it is as much about using digital tools thoughtfully as it is about deciding when not to use them.

Additionally, Dr Melvin stressed that the concept of young people being digitally literate is no longer relevant in a time where technology is advancing at an ever-faster pace. In the digital age, it is vital that young people can navigate a variety of different digital tools and be confident in adopting new technologies as they emerge. This ability to transfer existing knowledge to critically assess the best way to interact with new and emerging technology has been described as digital fluency, and Dr Melvin advocates the need for every young person to develop this fluency to enable them to thrive in the digital age.

In closing, Dr Melvin stated that for youth work in the digital age, it is essential to find a balance between conservative stability and runaway adoption, to ensure that youth workers can truly reap the benefits of the digital age.

Digital Youth Work in Scotland

As the conference was held in Glasgow, it seemed only fitting to hear about some of the work that youth work organisations in Scotland were doing to help adapt to the digital age.

We heard from Claire McGinley and Inigo Sands from Paisley YMCA, which has received awards for their digital youth work and has fostered partnerships with Microsoft, Google and the University of the West of Scotland.

Claire and Inigo began by stressing that there is no specific type of young person who will take part in digital youth work, as digital skills are vital to allow young people to access the world of work. We all access the digital world as part of our day-to-day lives and for young people there is less of a distinction between the real and online world. Therefore, is it crucial that youth workers are able to help young people develop their digital skills. This is something Paisley YMCA has had a great deal of success at with, through fostering a good environment for ‘stealth learning’.

Paisley YMCA has a maker space, a STEM for girls’ club, coding dojo and are able to adapt to the needs of young people as new digital tools emerge. However, it is not simply about young people becoming experts at using a 3D printer; the activities offered by Paisley YMCA are about giving young people an opportunity to try new things.

Claire and Inigo concluded that there is no secret formula to digital youth work; you just have to do it, and be open to the opportunity for vertical learning.

We also heard from representatives from the Young Scot 5Rights Young Leaders, who spoke of their work to promote the five digital rights for young people, which were based on the United Nations Convention on the Rights of the Child. The five rights are:

  1. The right to remove
  2. The right to know
  3. The right to safety and support
  4. The right to informed and conscious use
  5. The right to digital literacy

The Young Scot 5Rights Young Leaders presented the Scottish Government with their report, Our Digital Rights, which featured 20 recommendations of how the Government can best support the protection of these rights. Recommendations included the integration of digital literacy across all school subject areas, the ability to limit the unnecessary collection and use of young people’s data and the provision of greater internet access in rural areas of Scotland.

The Scottish Government accepted the recommendations of the report and the Cabinet Secretary for Culture, Tourism and External Affairs, Fiona Hyslop, has agreed to keep the 5Rights Young Leaders involved during its implementation. The 5Rights Young Leaders concluded by voicing their desire for Scotland to become a leading example of how young people and children can benefit from the digital age without having their safety and privacy compromised.  

Good Practice

One of the key aims of this Erasmus+ project was the facilitation of the exchange of good practice and knowledge across the European Union. At the conference, we had an opportunity to hear from each of the partner organisations and learn about the work they were doing in their respective countries. The Digital Youth Work website features a collection of videos featuring Good Practice, as well as an extensive library of training materials.

One particularly interesting example was the online counselling services offered by Denmark’s Centre for Digital Youth Care, who operate three tailored online services.

  1. Cyberhus – a general forum for young people aged between 9 and 23 years old
  2. Mitassist – focused on young men and utilises gamification to keep them engaged
  3. Netstof – focused on discussing drug and alcohol problems for young people aged between 15 and 24 years old

These services offer a space for young people to seek advice and discuss problems anonymously, either with their peers on the moderated forum or with qualified social workers. Cyberhus has 40,000 unique visitors each month and the top three issues regularly discussed are self-harm, eating disorders and relationships. The number of regular users and the type of issues discussed can be challenging for staff, who all have to complete a twelve-week course before working on the platform.

 

Digital Youth Work Good Practice video featuring Denmark’s online counselling platforms


The Centre for Digital Youth Care view this service as vital in helping support young people in Denmark. The anonymity these platforms provide is often attractive to young people, with the vast majority not wishing to provide social workers with their location or confirming if they are already in touch with a professional treatment provider. Anni Marquard, the creator of Cyberhus, believes that youth workers must be willing to adapt to allow them to engage with young people. After all, 88% of all visits to Cyberhus are from smartphones. The use of digital tools to enable anonymous online counselling has enabled young people across Denmark to access support when they need it most and the platforms regularly provide more counselling sessions than their real-life counterparts. Thus, it is clear that youth workers must be ready to adapt to the digital age in order to best engage young people.

Final Thoughts

The conference demonstrated that a great deal of work has been done by organisations and countries across the European Union.

The ability to exchange good practice and knowledge from youth workers across the EU enabled everyone to gain a new perspective on how to approach the implementation of new digital tools and was aided by the format of the conference which encouraged networking and dialogue.

The basis of this transnational Erasmus+ project was the exchange of good practice to enable youth workers across Europe to harness the tools of the digital age to better support young people.

Through the production of the European Guidelines for Digital Youth Work, Good Practice videos and training materials, it is clear that not only has this project been a success, but it has resulted in the creation of a powerful and effective resource that can empower youth workers across the world to meet the challenges of the digital age.


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The year that was: looking back on a year of policy and practice on The Knowledge Exchange blog

Before bidding farewell to 2017, there’s just time to reflect on some of the issues we’ve been covering in The Knowledge Exchange blog during the past twelve months. There’s been no shortage of subjects to consider, from health and social care and devolution to  universal credit and town planning.

Missing EU already?
Of course, the major issue dominating policy in the UK this year has been Brexit. In July, we reviewed a new book by Professor Janet Morphet which assessed the UK’s future outside the European Union. While not claiming to have all the answers, the book provides a framework for making sure the right questions are asked during the negotiation period and beyond.

One important consideration concerning Brexit is its potential impact on science, technology and innovation. In August, we noted that, while the UK government has been making efforts to lessen the concerns of researchers, anxieties remain about funding and the status of EU nationals currently working in science and technology roles in the UK.

Home thoughts, from home and abroad
Throughout the year, we’ve been looking at the UK’s chronic housing crisis. In May, we considered the potential for prefabricated housing to address housing shortages, while in August, we looked at the barriers facing older people looking to downsize from larger homes. In October, we reported on the growing interest in co-housing.

The severe shortage of affordable housing has had a significant impact on homelessness, and not only in the UK. In April, we highlighted a report which documented significant rises in the numbers of homeless people across Europe, including a 50% increase in homelessness in France, and a 75% increase in youth homelessness in Copenhagen.

One European country bucking this trend is Finland, and in July our blog looked at the country’s success in reducing long term homelessness and improving prevention services. Although the costs of Finland’s “housing first” approach are considerable, the results suggest that it’s paying off: the first seven years of the policy saw a 35% fall in long term homelessness.

Keeping mental health in mind
A speech by the prime minister on mental health at the start of the year reflected growing concerns about how we deal with mental illness and its impacts. Our first blog post of 2017 looked at efforts to support people experiencing mental health problems at work. As well as highlighting that stress is one of the biggest causes of long-term absence in the workplace, the article provided examples of innovative approaches to mental illness by the construction and social work sectors.

A further post, in August pointed to the importance of joining up housing and mental health services, while in September we explored concerns that mobile phone use may have negative effects on the mental health of young people.

Going digital
Another recurring theme in 2017 was the onward march of digital technologies. In June, we explored the reasons why the London Borough of Croydon was named Digital Council of the Year. New online services have generated very clear benefits: in-person visits to the council have been reduced by 30% each year, reducing staffing costs and increasing customer satisfaction from 57% to 98%.

Also in June, we reported on guidance published by the Royal Town Planning Institute on how planners can create an attractive environment for digital tech firms. Among its recommendations: planners should monitor the local economy to get a sense of what local growth industries are, and local authorities should employ someone to engage with local tech firms to find out how planning could help to better facilitate their growth.

Idox in focus
Last, but not least, we’ve continued to update our readers on new and continuing developments at the Idox Information Service. Our blog has featured articles on the Research Online, Evaluations Online and Ask-a-Researcher services, as well as the Social Policy and Practice database for evidence and research in social care. We were proud once again to sponsor the 2017 RTPI Research Excellence awards, and highlighted the winning entries. And following an office move, in September we explored the fascinating history behind the building where we now do business.

Back to the future
2018 is already shaping up as an important year in policy and practice. One important issue exercising both the public and private sectors is preparing for the General Data Protection Regulation. The Knowledge Exchange blog will be keeping an eye on this and many other issues, and the Idox Information Service, will be on hand to ensure our members are kept informed throughout 2018 and beyond.

Thank you for reading our blog posts in 2017, and we wish all of our readers a very Happy Christmas and a peaceful and prosperous New Year.


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How Finland put housing first

Earlier this year, official figures showed that rough sleeping in England had risen for the sixth successive year.

The data showed that 4,134 people slept on the street in 2016, an increase of 16% on the previous year’s figure of 3,569, and more than double the 2010 figure. Many of those enduring long-term homelessness have complex and multiple needs related to mental health or addiction. While this is a growing problem in the UK, housing exclusion is by no means confined to these shores. As we reported in April, there is growing evidence of an alarming increase in homelessness across Europe.

But one European country is bucking this trend. Since 2008, the Finnish government has been working with housing agencies to reduce long term homelessness and improve prevention services. The adopted approach, called ‘Housing First’, has had a big impact, achieving a 35% fall in long term homelessness over seven years. Finland is now the only country in the European Union where homelessness continues to fall.

Housing First: what it means

Housing First is not a uniquely Finnish approach to tackling homelessness, nor is it a new idea. The practice began in Los Angeles in the 1980s. It’s based on the principle that housing is a basic human right, and turns on its head the notion that vulnerable people are only ‘housing ready’ once they have begun to engage with support services.

As the name suggests, Housing First means providing vulnerable people with permanent, affordable housing, and then offering specialised support to ensure that they don’t return to sleeping on the streets. However, acceptance of that support is not a condition for access to housing. The approach has been adopted in various American cities, as well as parts of Australia, Canada, France and Japan. But it’s in Finland that Housing First has achieved some of its most impressive results.

Housing First: how it works

One of the key players in Finland’s Housing First strategy is the Y-Foundation, an association of local authorities, church, construction, trade union and health organisations that has been supporting homeless people for more than thirty years. Starting in 2008, the foundation converted homeless shelters in Finland’s biggest cities into rental housing. At the same time, the government set targets for local authorities to build new flats in mixed housing developments. The programme is backed by money from government grants and the proceeds from Finland’s not-for-profit gambling monopoly.

Housing First: why it works

The cost estimate for Finland’s Housing First programme is €78 million. But Juha Kaakinen, chief executive of the Y-Foundation, has no doubts about its value for money. In an interview with Inside Housing, he explained:

“It’s not only good social policy; it has a big safety and security angle, as the more homeless people there are on the streets, the more unsafe the city is. And there’s an economic argument, too: taking care of these people is a good investment.”

He estimates that taking each homeless person off the streets saves social, health and emergency services around €15,000 a year.

Housing First in the UK

Homelessness charities in Britain have been taking great interest in the success of Housing First in Finland.

“It’s a stunning result,” Matt Downie, director of policy and external affairs at Crisis, told Inside Housing.  “They used to have a bigger homelessness problem than we have.” But he was less sure whether the programme could be replicated here. “We’ve got a system that is the exact opposite of Housing First. In Finland they made a strategic choice; that allowed them to change everything.”

Even so, Housing First is already gaining ground around the UK:

Scotland
A pilot project in Glasgow by Turning Point Scotland was the first Housing First project to be implemented in the UK. Between 2011 and 2013, the project provided mainstream social housing and 24/7 floating support to 22 individuals who were homeless, aged 18 or over, and involved in substance misuse. An evaluation of the project by Heriot Watt University found that none of the tenants were evicted from their flat and the majority of participants retained their tenancies.

Wales
The Welsh Government has announced that it is considering moves towards a Housing First policy. The communities and children secretary for Wales told the Welsh Assembly in April 2017 that he would be reviewing homelessness prevention in Wales, and is exploring Housing First initiatives.

Northern Ireland
Working with the Depaul youth homelessness charity, the Northern Ireland Housing Executive funded a Housing First pilot scheme in Belfast. An evaluation of the 18-month programme reported a number of positive results, including a high rate of tenancy retention, improvements in participants’ self-care, confidence and living skills, and reductions in their dependence on drugs and alcohol. A further Housing First programme has since been established in Derry.

England
In 2015, the University of York published findings from a study of nine Housing First services in England. The authors reported high levels of success in reducing long-term and repeated homelessness, with 74% of service users successfully housed for one year or more. There were also significant improvements in the physical and mental health of Housing First tenants and high levels of satisfaction. The Centre for Social Justice has called on the UK government to set up a £110m national Housing First programme, arguing that the investment would save money and lives.

Final thoughts

There is no quick fix to the problem of homelessness, but Finland has shown that adopting new ways of thinking about the problem can virtually eradicate rough sleeping. As Juha Kaakinen observes:

“Housing First means ending homelessness instead of managing it.”



Further reading on homelessness:

Basic Income – a simple solution to a complex problem?

By Heather Cameron

If you want to incentivise work at every level of income then Basic Income is simply the best system.” (RSA, 2015)

Last month MPs in the UK Parliament were asked to consider the question of introducing a universal basic income to be payable unconditionally to all citizens without means-testing or work requirement.

The motion, which was tabled by Green Party MP Caroline Lucas, says the policy “has the potential to offer genuine social security to all while boosting entrepreneurialism”.

While no vote was taken on the policy, and it is unlikely to be made law any time soon, the motion raised the profile of the issue by enabling MPs to add their name in support.

And with ever increasing global interest in the idea, and basic income pilots set to spring into action all over Europe this year, perhaps it’s not as far away from becoming a reality in the UK as we may think.

Pilots

A number of cities and countries across Europe have committed to trialling a basic income.

Last year Finland announced a national basic income experiment, scheduled to start in 2017, which will be the EU’s first nation-wide project. It will see up to 100,000 Finnish citizens paid an unconditional income for a period of two years, after which the results will be analysed to see whether it should be rolled out nationally.

Trials have also begun in the Netherlands. The Dutch city of Utrecht will pay a small group of benefits claimants, whether they work or not, a basic income of £660 a month to provide a basic standard of living and help them avoid the ‘poverty trap’.

In Switzerland, a national referendum on a basic income is planned for this year, and support for the idea has also been reported in France and Canada.

While it is too early to tell whether these pilots will have the desired positive effect, the concept of a basic income is far from new and there have been signs of success from past experiments.

Positive outcomes

In the 1970s, a basic income social experiment, ‘Mincome’, was carried out in the Canadian town of Dauphin, which involved making payments to the entire population, relative to income to cover basic living costs. The programme succeeded in reducing poverty, improving health and alleviating other urban problems.

More recent basic income projects in developing countries have also helped alleviate poverty. In Namibia, a coalition of aid organisations trialled a basic income, funded through tax revenues, of 100 Namibian dollars to each citizen. The result: crime was reduced, children attended school and many villagers used the money to fund micro-enterprises. Meanwhile, in Uganda, a similar programme increased business assets by 57%, work hours by 17% and earnings by 38%.

Critics of such a system say that it would cost the state too much money, and would lead to welfare dependency and a reluctance to work, ultimately resulting in higher unemployment.

A recent survey undertaken in Switzerland would seem to refute this. It indicates that only a very small proportion of the population would stop working if they had a basic income and a majority believe that it would “relieve people from existential fears.”

Similarly, the Canadian experiment found no substantial difference in either female or male unemployment. There were changes in the labour market, as would be expected, with a reduction in working hours within families as a whole. Female spouses reduced their working hours to spend more time with children; and hours were reduced for adolescents within the family who entered the workforce later, suggesting that they were able to stay in education longer.

Way forward for the UK?

The Royal Society for the encouragement of Arts, Manufactures and Commerce (RSA) has recently concluded that there is a strong practical case for basic income in the UK to replace the current tax and benefits system – “it underpins security, replaces the complexity of the current system, and provides a platform for freedom and creativity.”

The RSA report sets out a potential basic income model for the UK. It would provide a universal payment to every citizen, (with restrictions for migrants and those serving custodial sentences). A ‘basic’ amount paid to everyone of working age would provide incentives to work, therefore mitigating against low pay traps of the current system. It would also, the RSA report claims, mitigate against some of the negative distributive effects of basic income schemes by redistributing from higher earners to families with children.

The report calculates household income, comparing the proposed model with the current system of likely Universal Credit/National Living Wage income for 2020/21. In all instances, ranging from single parent families with children under or over five to couples with children under or over five, there was a gain for household income under the basic income model.

With the current welfare system and all its complexity, the new Universal Credit apparently not doing what it’s supposed to and the continued increase in job automation, is this really just a simple solution to a complex problem?

Perhaps by the end of 2016, there will be more evidence for the UK to seriously consider.


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Further reading: if you liked this blog post, you might also like:

Increasing participation in sport and physical activity

by Stacey Dingwall

Our latest member briefing focuses on increasing participation in sport and physical activity in the UK, looking at successful examples of increasing activity and ways in which policymakers are trying to overcome the barriers to participation in sport and physical exercise. You can download the briefing for free from the Knowledge Exchange publications page.

Physical activity levels in the UK

Despite the longstanding and valued position in British society of sport, getting people of all ages involved in sport and physical activity has become increasingly challenging. While current UK guidelines for aerobic activity recommend that adults aged 19 and over should spend at least 150 minutes per week in moderately intensive physical activity, the latest statistics on physical activity from the British Heart Foundation indicate that:

  • Only 67% of men in England and Scotland report meeting recommended levels of physical activity, and only 59% in Northern Ireland and 37% in Wales;
  • Women are less active than men in all UK countries, with 58% reporting meeting recommended levels in Scotland, 55% in England, and 49% in Northern Ireland and 23% in Wales;
  • Physical activity levels vary by household income; in England in 2012, 76% of men in the highest income quintile reached recommended levels, compared to 55% of men in the lowest income quintile.

The implications of inactivity

Low levels of physical activity not only have health implications, but also economic – in the UK, inactivity has been estimated to cost the NHS £1.1billion (Allender, 2007) with indirect costs to society bringing this cost to a total of £8.2billion.

Government action

Our briefing highlights the range of policies and interventions implemented by the UK and devolved governments to try and increase participation in sport and physical activity among the population. These include the Department of Education’s £150m per year Primary PE and Sport Premium Fund; and Scotland’s sport strategy for children and young people, Giving Children and Young People a Sporting Chance.

Good practice – home and abroad

In addition, the briefing profiles successful interventions at the community level, such as Let’s Get Fizzical, a physical activity programme for young people delivered by StreetGames in collaboration with Birmingham City Council. International examples of good practice are also highlighted, including the Active Healthy Kids Canada programme and the North Karelia Project in Finland.


 

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