Are ‘dark stores’ bringing some much needed light to the high street?

As we pass the first anniversary of the initial lockdown and look towards opening things up again, will we see a change in footfall trends in favour of the high street as people yearn to get out again, or will it continue to experience a downward trend?

Judging by pre-pandemic trends, it would seem that high street businesses will need to do more than just open back up to entice people back to the high street. Indeed, there were signs of diversification on the high street before the pandemic in response to declining footfall. And the pandemic has led to many more innovating to survive the current challenges, such as creating pop-up ecommerce centres. Perhaps such moves could help save the high street, albeit not as we know it.

A downward trajectory

The recent news of permanent closures of big-named high street stores such as Debenhams, Laura Ashley, Top Shop and Dorothy Perkins after the collapse of Arcadia Group, and the closures of more John Lewis outlets, suggest a bleak outlook for the high street. And the pandemic has spurred the worst decline on record.

Recent figures from PwC reveal that an average of 48 stores, restaurants and other leisure and hospitality venues closed every day in 2020 – a total of more than 17,500 outlets.

This may be the worst decline on record but it is also a continuation of the downward trajectory that the traditional high street was already on. And it has been argued that this is actually a reflection of things that happened pre-pandemic, with its full impact ‘yet to be felt’.

In its quarterly footfall monitor, the British Retail Consortium highlighted in May 2019 that high street footfall had fallen by 1% year-on-year and that vacancy rates on local high-streets had risen to 10.2%, equivalent to one in ten shops having succumbed to the high street crisis. This was the highest vacancy rate in four years and it continued to increase in the next quarter.

Support through a crisis

It has become clear that trends before the pandemic have just been accelerated by it. The continued growth in online shopping and the impact of government policy costs such as business rates are just a couple of the causes of the decline in high streets over the years that see little sign of abating. But the urgency of the current situation has seen a huge increase in government support across the board which has helped many businesses stay afloat as they try and wait out the storm.

In December 2020, the UK government announced it would invest up to £830 million from the Future High Streets Fund in local high streets across England to help them recover from the pandemic and drive long-term growth.

In September 2020, funding was secured for England’s historic high streets through the £95 million government-funded High Streets Heritage Action Zone (HSHAZ) programme, which is delivered by Historic England. The aim of this is to help transform and restore disused and dilapidated buildings into new homes, shops, work places and community spaces, restoring local historic character and improving public realm.

And just this month, the government has announced a series of new measures to support a safe and successful reopening of high streets and seaside resorts, including a £56 million Welcome Back Fund to help councils boost tourism, improve green spaces and provide more outdoor seating areas, markets and food stall pop-ups. This builds on the £50 million Reopening High Streets Safely Fund announced in May 2020. Similar support schemes have been introduced by the devolved administrations in Scotland, Wales and Northern Ireland.

Of course, this hasn’t been enough to save the high street stores that have announced closures. But it brings to the fore once more that high streets are about more than just shops as each funding programme highlights the aim of transforming high streets into vibrant mixed-use places where consumers can enjoy social experiences.

Adapting to survive – dark stores bringing light to the high street

As the PwC study suggests, it is really about keeping up with consumer behaviours that is the challenge for retail, perhaps even more so in times of crisis. And there have been many examples of high street retailers adapting to survive.

With the huge increase in online shopping during the pandemic, many manufacturing and distribution centres were operating at maximum capacity which led to some retailers unlocking the potential of their local high street stores to provide local distribution hubs, known as ‘dark stores’.

Lush is one company that changed the way they used their retail space so they could continue to use it while their stores were closed. It created Lush Local, a pop-up e-commerce centre which used the shop as a local distribution centre so they could fulfil local orders and not let their current stock go to waste.

Some businesses have also partnered with others to make use of local unused space such as Crosstown Doughnuts which have been trialling the use of dark stores in Cambridge and Walthamstow, partnering with independent operators so it can provide on-demand deliveries and collections to customers.

As ‘bricks and mortar’ retailers try to adapt to support their online capability, providing efficient local deliveries, at the same time as utilising their physical retail space, the ‘dark store’ trend may be here to stay. Pre-pandemic, it was reported that using dark stores and offering click and collect can reduce delivery costs and increase profit margins. Analysis showed that if deliveries from dark stores increase by 50%, profit margins could grow by 7% as a result of lower delivery costs and higher delivery throughput compared to conventional stores (while also not affecting store operations).

And it has been suggested that this model can be further adapted to provide ‘hybrid stores’ as shops re-open. These hybrid stores enable local stores to combine space for their fulfilment centre with their physical shop so consumers can still benefit from the tangible experience offered in store that can’t be replicated online.

Final thoughts

Only time will tell if recent innovations will have the desired effect. What is clear is that the rate of change cannot continue at the pace it was before the pandemic if high streets are to have a fighting chance. Dark and hybrid stores could be part of the answer. But much more is needed.

The most successful high streets, it is argued, will offer a mix of retail, entertainment, culture and wellbeing as they focus on the experiential side of things, because, in the words of retail guru Mary Portas, “vibrant, innovative, socially dynamic high streets will help this country not just heal, but thrive.”


If you enjoyed reading this, you may also interested in:

Follow us on Twitter to find out which topics are interesting our research team

Why are we still talking about healthy places?

In recent years, there has been a wide ranging debate across the housing, planning, health and infrastructure sectors about the development of healthy places in both regeneration and newly approved projects.

In 2016, Town and Country Planning Journal published an article on building health and wellbeing into the built environment (Town and Country Planning, Vol 85 No 11 Nov 2016, Knowledge Exchange customers can login to view the article here) In 2017 and 2018 the talk was all about healthy towns initiatives, and a Design Council report in 2018 looked at the relationship between healthy placemaking and the impact on our communities. In 2019 the Town & Country Planning Association (TCPA) called on members to “reunite” health and planning

It is clear that everyone involved in placemaking agrees building places that promote health and wellbeing for all is of vital importance to our communities, The Covid-19 pandemic brought this into sharp focus, and the idea remains at the forefront of design policy, particularly in urban city contexts. But, over four years after the initial conversations and thought pieces, why are we still talking about it, and what actions still need to be taken to integrate the idea of a healthy place into planning to the extent that it just becomes the norm in the planning and design of our places?

Preventing avoidable disease

The phrase ‘healthy placemaking’ has been defined by Design Council as: “Tackling preventable disease by shaping the built environment so that healthy activities and experiences are integral to people’s everyday lives”.

Public Health England defined healthy placemaking as: “Placemaking that takes into consideration neighbourhood design (such as increasing walking and cycling), improved quality of housing, access to healthier food, conservation of, and access to natural and sustainable environments, and improved transport and connectivity”

Research has shown preventable diseases linked to lifestyle and environment are among the most significant threats to public health. Lifestyle-related conditions like heart disease and cancer, as well as being health problems in their own right, can also contribute to the development of other chronic conditions, exacerbate symptoms and create complications with care which are costly to the NHS.

Creating healthy spaces is not just about encouraging people to live more active lifestyles by facilitating active travel and improving the environment around buildings, although this is a significant part of it. “Healthy places” include approaches to improve air quality, reduce loneliness, allow people to age well in place, promote mental as well as physical wellbeing, reduce deprivation and inequality through projects like housing, infrastructure development, and high street regeneration.

Healthy places also have a preventative role to play in public health management, not just a health improvement role; such interventions are essential to help avert the onset of disease, improve people’s quality of life and reduce health inequalities. And evidence shows the return on investment from public health interventions is high and creates value of different kinds – economic, social and personal.

In short people who live in healthy places, tend to live healthier lives, place less strain on services and “contribute” more to society, both economically through work or spending and socially through community engagement.

Victoria Park, Belfast. Image: Fiona Ann Paterson

Enabling planning practitioners to think about creating healthy places

Research published in 2020 by the Royal Town Planning Institute (RTPI) explored local, national and international planning practices that enable the creation and delivery of healthy places. While a lot of research draws attention to the barriers to building healthy places – including a lack of funding, different requirements from developers and conflicting policy priorities – the RTPI report instead sought to identify important challenges faced by planners who try to integrate healthy placemaking principles in their decisions and then offer potential solutions to these in practice. Key themes emerging from the report include a need to improve collaboration, knowledge sharing and the skills of planners.

The report provides case studies looking at: the place standard tool; the livewell development accreditation; connecting communities in Tower Hamlets; health planning in South Worcestershire; and train station district rejuvenation in Grasse, France. It also identifies seven steps to plan for healthier environments

Across the sector there have been calls for planners to be allowed to be innovative, creative and take a “visionary” approach to planning to help make places healthier in order to address the convergence of challenges around public health, the climate emergency, and economic recovery from Covid-19.

How has the coronavirus pandemic changed how we think about healthy spaces?

The lockdowns  imposed as a result of the coronavirus pandemic have thrown the importance of quality space into sharp focus. Places that facilitate health and wellbeing among the people who live there, and places where the indoor living quality is as important as the outdoor space have become incredibly important.

The pandemic has highlighted what it really means to have a healthy space. It has also demonstrated how wider socioeconomic deprivation and inequality – linked to living conditions as well as other factors – is having an impact on infection and hospital admission rates, with those groups who live in more deprived areas being found to be at a higher risk of becoming seriously ill or being admitted to hospital with Covid-19. 

The 2018 Design council report found in its survey of practitioners that focus was given far more to outdoor space than to indoors, as it was easier and more cost effective to make changes that could produce demonstrable impacts (an increase in cycling, for example). But the pandemic and the increased time we have been forced to spend indoors has encouraged designers and urban planners to think even more creatively about quality space in their developments.

Where now?

Public Health England (PHE) which for many years was a strong voice in the conversations around healthy placemaking has been disbanded and will be replaced by a National Institute of Health Protection. It remains to be seen how, or if this new organisation will fit into the conversation going forward. But reflecting on recent reports on the significant public health crisis facing the UK in the long term, it is clear that the work must continue, driven collectively by those in planning, urban design and public health.


Follow us on Twitter to find out which topic are interesting our research team

Creating carbon conscious places

Last week, we reported on a series of webinars organised by Partners in Planning, a partnership of key organisations and sectors to support Scotland’s planners in delivering successful places.

This week, we’re looking at a further webinar in this series, which focused on the creation of low carbon places.

Planning for carbon conscious places

Steve Malone and Heather Claridge from Architecture & Design Scotland  (A&DS) opened the webinar by describing how A&DS have been exploring how the challenge of climate change can act as a driver towards the creation of low carbon places.

A&DS has been supporting the Scottish Government in implementing its climate change plan at a local level. This recognises that the planning system plays a key role in tackling climate change, and helping Scotland achieve its carbon emission targets.

Over the course of a year, A&DS worked with four local authorities to develop and deliver plans that prioritised climate action. As a result, a number of key principles of a carbon conscious place were identified.

  • A place-led approach
  • A place of small distances
  • A place designed for and with local people
  • A place with whole and circular systems
  • A place that supports sharing (of assets and services)

These principles are closely connected with ideas identified in earlier work by A&DS which explored how placemaking can tackle the challenges of an ageing population.

A&DS further developed this work to imagine the changes that might need to happen to support more carbon and caring conscious places by 2050. Earlier this year, its report Designing for a Changing Climate shared the learning from the year-long exploration into a whole place approach to the net-zero carbon challenge.

The report provided examples of each of the principles in action, and considered what Scotland would look like in 2050 if these principles were adopted for urban neighbourhoods, city centres, towns and rural areas.

Among the ideas highlighted were:

  • rooftops repurposed as usable areas with green space and room for urban growing
  • accessible zero emission public transport connecting city centres
  • local food growing and agroforestry helping support food self-sufficiency and security
  • natural flood defence schemes
  • peatland and woodland restoration to help a rural area absorb carbon and balance emissions

A&DS is now working with local authorities to apply these principles in real places. For example, in Clackmannanshire, the principles are being used to guide development of a mixed use housing site in Alva.

Planning as a circular economy enabler

Later in the webinar, Angela Burke and Ailie Callan from the Scottish Environment Protection Agency (SEPA) considered how the design of places that are conducive to the circular economy can help to tackle climate change.

Since the industrial revolution, the world’s economies have used a linear “take-make-consume-dispose” pattern of growth, a model which assumes that resources are abundant, available and cheaply disposable.

In contrast, a circular economy changes that mindset by designing-out waste and pollution, keeping products and materials in use and regenerating natural systems. These principles not only apply to resources such as consumer goods and product packaging, but also to land, water, buildings, infrastructure and energy.

Angela and Ailie went on to describe how planning can be an enabler of the circular economy. In Scotland, the planning system is set to change, with the publication of a new National Planning Framework (NPF4), which sets out where development and infrastructure is needed to support sustainable and inclusive growth.

NPF4 will address a number of high level outcomes, such as meeting the housing and wellbeing needs of the people of Scotland and meeting targets for reducing greenhouse gas emissions. Integrating circular economy principles early in the planning process will help to deliver a number of these outcomes, and NPF4 policy will provide the framework to ensure that these principles are integrated into new developments.

Ailie provided some examples of how circular economy principles can be embedded into planning:

  • Brownfield sites can be redeveloped instead of developing new sites and generating higher carbon emissions.
  • Distribution nodes on key transport corridors can enable electric vehicles to carry out last stage of delivery, minimising emissions and reducing traffic.
  • Developing re-use hubs at these distribution nodes can drive down waste.
  • Mobility hubs can ensure that everyone is well connected, not just for public transport, but also cycle paths, routes for mobility vehicles and charging points for electric vehicles.
  • Planning for shops and services locally (perhaps sharing the same premises) will reduce the need to travel outside the local area.

Angela and Ailie concluded with an invitation to anyone interested in partnering with SEPA on developing the circular economy in Scotland.

20 minute neighbourhoods

In the final section of the webinar, the Scottish Government’s Chief Architect, Ian Gilzean looked at 20 minute neighbourhoods. This is not a new concept, but has gained added significance due to the COVID-19 pandemic.

20 minute neighbourhoods are all about living more locally by ensuring people have most of their daily needs met within a 20 minute walk from home. This in turn improves quality of life and reduces carbon emissions.

20 minute neighbourhoods bring together a range of characteristics, including transport, housing, schools, recreation, shopping and local employment. Recent limitations on travel due to the coronavirus have given many of us a lived experience of 20 minute neighbourhoods. But they have also brought into sharp focus the barriers preventing people from accessing work, shops and services close to where they live.

Ian went on to describe the implementation of the 20 minute neighbourhoods concept in Melbourne, Australia. Since 2017 Plan Melbourne has embraced this concept, feeding into the ambition of Melbourne to become a more liveable, connected, sustainable city. While some parts of Melbourne, such as the inner suburb of Fitzroy, already enjoy the facilities that make up a 20 minute neighbourhood, some of the outlying suburbs do not, and Plan Melbourne has been aiming to tackle some of the problems that prevent these places from delivering on the concept.

20 minute neighbourhoods appear to be an idea whose time has come. The pandemic has triggered a rise in remote working, and especially working from home. At the same time, cities have seen significant rises in cycling numbers. The economic impact of COVID-19 is still playing out, but it’s already clear that the recovery of small businesses and local services will be a priority, along with the need to reimagine urban centres.

Ian explained that these factors have all fed into the Scottish Government’s Programme for Government, which has a strong focus on localism. This in turn has generated commitments and policies on town centre and community regeneration, local working hubs and active travel infrastructure, all underpinned by the new National Planning Framework.

Ian concluded with an example of a project in the Wester Hailes district of Edinburgh, where the city council has been developing a local place plan. The plan is making the most of existing assets, such as local canal and rail connections, as well as identifying new opportunities, such as cycle routes, food growing and green spaces.

Final thoughts

This webinar, along with others in the series, provided plenty of useful information about how Scotland is trying address climate change through the planning system, while also taking account of local communities’ needs.

Much more remains to be done if Scotland is to meet its net-zero ambitions, but it’s clear from the initiatives highlighted in these webinars that communities in partnership with local and national government and other stakeholders are working hard to create carbon conscious places.


Follow us on Twitter to find out what topic areas are interesting our research team.

Guest post: Three things I’ve learned in my local coffee shop

By Steve MacDouell

If you were to walk into my neighbourhood coffee shop, you’d see the usual suspects: Joey, a body and mind professional, who would be talking to someone about Finnish saunas, metal music, and the human condition; Arielle, the local city councillor, who would be conversing with her constituents about their ideas and hopes for the neighbourhood; Alexis, a writer, who would be sipping an americano, plugging away at her book, and scrolling through funny dog gifs; and Brittney, Jen, and Emily, three friends who, on a weekly basis, come together to talk about the joys and complexities of life all the while trying to keep their pre-school aged children occupied. This coffee shop, like many others, is a place where people are invited to sit, to catch up on some email, and to, potentially, encounter a few of their neighbours — all while enjoying a hot, caffeinated beverage.

Third places — that is, places where people can enjoy the company of others outside of their workplaces and homes — are critical to the well-being of our neighbourhoods. From public parks and libraries to pubs and playgrounds, these places are impacting our localities in both subtle and significant ways. For our communities to thrive, we need third places where ideas can be shared, where everyone is welcome to belong, and where relationships, over time, can be fostered. Ray Oldenburg, urban sociologist and author of The Great Good Place, emphasizes the importance of these kinds of places in this way:

“Most needed are those ‘third places’ which lend a public balance to the increased privatization of home life…Though a radically different kind of setting from the home, the third place is remarkably similar to a good home in the psychological comfort and support that it extends…They are the heart of a community’s social vitality, the grassroots of democracy.”

After a few years of sitting in the same coffee shop, I’ve come to realize that third places have much to teach us about our neighbourhoods and the people we share them with.

In the spirit of celebrating the third places in our cities, here are three things that I’ve learned in my local coffee shop:

People want to linger in places where they can be seen, heard, and known

There is something about your local barista knowing your coffee order that grounds you in a place. It’s one of the small, subtle ways that I started to feel like a character in the story of my neighbourhood. This vague familiarity would go on to spark brief conversations between the staff and I, which led to more robust exchanges around our unique interests, our vocational endeavours, and our shared hopes for the neighbourhood. They began to introduce me to other locals in the shop which led to more conversations and to a broader network of connection. Additionally, the shop is small, so sharing tables with my neighbours became a normal practice. At times, these shared table experiences sparked meaningful interactions, and at other times, it just led to more spilt coffee. As weeks turned into months, strangers became friends, a sense of community started to be formed, and feelings of familiarity began to take root.

It’s often within the relational ecosystem of a local coffee shop that we encounter the people we’ve actually shared close proximity with for a long time. We start to put names to faces that we’ve seen in passing, and we begin to feel a little more noticed ourselves—which taps into our human longing to know others and be known by others. In this sense, coffee shops provide far more than local economic benefits and enjoyable products; they offer a space where trust can be formed — and where hospitality can be extended — between neighbours. While turning up, sipping coffee, and being open to connection seems like a small act, the cumulative impact of doing so can’t be quickly dismissed.

People long for places where contextual ideas—for the common good of the neighbourhood—can be inspired

The collision of humanity that occurs in a local coffee shop has a way of catalyzing ideas that, if leveraged well, can go on to improve the well-being of our neighbourhoods. This occurs, in part, because the individuals who spend time in these places will have some sense of the contextual opportunities that exist locally and because the social nature of a coffee shop can lend itself to a high concentration of neighbourly interactions. Over the years, spending time in my local coffee shop has opened up different collaborate engagements with my neighbours: from cocktail nights, dinner parties, and social clubs to playgroups, TED-style events, and tactical urbanism projects. The seeds of these ideas were planted and cultivated through ongoing conversations over lattes and laptops.

The local impact that can come out of a coffee shop is nothing new; historically, these places have played a key role in shaping the social, political, creative, and intellectual pursuits of cities. Take, for example, the coffeehouses of London in the 1670s. The open, political dialogue that occurred in these places was subversive enough that it caused nervousness in the powers that be, so much so that Charles II tried to have them shut down. If you were looking to be involved in political dialogue during the French Revolution, you could find it in a Parisian café, and if you were an anti-Communist dissident in Prague after the Soviet Union invaded Czechoslovakia, you could conspire with kindred spirits at Café Slavia. Some, like German sociologist and philosopher, Jürgen Habermas, have even gone on to argue that the coffeehouses of the seventeenth and eighteenth centuries helped lay the foundation for the liberal Enlightenment.

While revolution might not break out in our local coffee shops, these important places still inspire dialogue, ideas, and collaboration, all of which can go on to make a tangible impact on neighbourhoods and cities.

People are attached to the places that they experience with all of their senses

Over the past few years, I’ve taken a number of road trips across the United States. Whenever I’m in a new city, I try to sit in a few local coffee spots to taste their product, to meet a few locals, and to get a sense of what’s happening in the neighbourhood. While I’ve enjoyed some great coffee and met some interesting people along the way, I’ve always felt like a visitor in these places—and this makes sense. The coffee tastes a little different than what I’m used to; the aesthetic, while often similar, is not quite the same as my local coffee shop; and the people are friendly, but I’m not connected to their stories in the same way that I am to those of my neighbours. Visiting these places is always a welcomed experience, but it never quite feels like home.

The hours I’ve spent in my local coffee shop have increased my level of attachment to my neighbourhood and the people who inhabit it—which, over time, has made me less likely to dream of being somewhere else. While I love to travel, being elsewhere has made me more appreciative of the people and the places that are familiar, reminding me of just how much I continue to receive within the ordinary rhythms of life in the places I call home.

Third places play a critical role in the strength, resilience, and interconnectedness of our cities. Whether your third place is a coffee shop, a community centre, or a local McDonald’s, spending time in these places can move us toward the people, the stories, and the opportunities that exist all around us. While these places will not solve all of the urgent problems that our cities face, the tangible benefits that they offer our communities should be celebrated.


Steve MacDouell is a professor at @FanshaweCollege in London, Ontario, and a senior community fellow at @TheGoodCityCo, a civic organisation that creates projects to help citizens take greater ownership over the places they call home. Steve also writes posts on community formation, place and neighbourliness. This post originally appeared on Steve’s own blog.

A home for life? Developing lifetime neighbourhoods to support ageing well in place

aerial view architecture autumn cars

Photo by Pixabay on Pexels.com

The UK population is ageing. A 2019 report from AgeUK using data from the ONS highlighted that there are nearly 12 million (11,989,322) people aged 65 and above in the UK of which: 5.4 million people are aged 75+, 1.6 million are aged 85+, over 500,000 people are 90+ (579,776) and 14,430 are centenarians. By 2030, one in five people in the UK (21.8%) will be aged 65 or over, 6.8% will be aged 75+ and 3.2% will be aged 85+.

Allowing people to live well in old age in their own homes is something which housebuilders and planners are giving increasing thought to, both from a wellbeing perspective for residents, and a financial perspective for services, including the NHS and social care. The creation of “lifetime neighbourhoods” – spaces where people can live well from birth to retirement – brings together a number of elements: providing easy access to services; creating physical spaces which are suitable for people with disabilities and mobility issues to navigate; and allowing people to maintain those social and community ties which are associated with wellbeing, which can sometimes be lost with forced moves to residential care or a prolonged stay in hospital.

Homes for life

Building homes that are suitable for an ageing population is an important first step in creating lifetime neighbourhoods. However, planners and developers are starting to realise that one size doesn’t necessarily fit all when it comes to housing for older people. As with the general population, older people are not a homogenous group, and while some may need the support provided by extra care or sheltered housing projects, or may need single-storey open plan living to accommodate mobility aids or telecare packages, others simply want to live in a space which enables them to live comfortably in a community which suits their needs in terms of location and availability of services.

Designing and building a range of different housing types, which includes single-storey homes, extra care and sheltered housing, as well as stock which is suitable for people looking to downsize, is a key part of the development of effective lifetime neighbourhoods. This can free up larger family homes for people with children to move into and ensure that people are not kept unnecessarily in hospital because housing cannot be adapted to meet changing needs. A 2014 Age UK report showed that the scarcity of suitable and affordable retirement housing is a barrier to downsizing, highlighting that retirement housing makes up just 5-6% of all older people’s housing. Now groups like the Housing Made for Everyone coalition (HoME) are calling on the government to make all new homes accessible and adaptable as standard to help meet growing need in the future.

Social infrastructure such as libraries, community centres, local shops and good transport links are also a key aspect to planning effective lifetime neighbourhoods, as is ensuring accessibility of services such as GP appointments. Effective infrastructure planning can help enable the whole community, not just older people to feel connected to their local area, both physically and socially which can really help to support the idea of lifetime neighbourhoods and enable people to live well regardless of age.

Preventing loneliness and isolation in older age

Preventing loneliness and isolation in old age by creating spaces which facilitate engagement and encourage people to have positive social interactions is important to ensure that everyone within the community feels respected, involved and appreciated. However, the challenges are different depending on the nature of the community in question. In rural areas, social isolation can be compounded by a lack of appropriate transport infrastructure or the removal of key services at a local level in favour of “hubs” which are often located in towns and cities; in urban areas, loneliness can be exacerbated by the chaotic, hostile or intimidating environment that living in a densely populated area can have, a flip side to the benefits of density.

Ambition for ageing is a programme which aims to discover what works in reducing social isolation by taking an asset based approach to creating age friendly communities. Asset based approaches seek to identify the strengths and the abilities of people and communities, rather than their deficits. The asset based approach to creating age friendly neighbourhoods also seeks to use the experiences and  attributes that all members of the community have to help make the community better. To create effective age friendly neighbourhoods older people need to have opportunities to participate and feel that they are making a positive contribution.

A space for all ages

While much of the research and literature on lifetime neighbourhoods focuses on older people, it is also important to ensure that spaces meet the needs of all groups in the community, including children and young people and people with disabilities. Creating places which balance the needs of all groups within the community is an important consideration for planners.

The physical environment can be as important as the built environment and infrastructure development when it comes to developing lifetime neighbourhoods. Spaces which make use of natural and green infrastructure with lots of green and open public spaces have been shown to help improve mental health and wellbeing, as well as encouraging people of all ages to be more active. A number of design factors such as good paving, effective street lighting and easy access to seating and public toilets make neighbourhoods accessible to older people and people with impairments. Poor design can ‘disable’ people in their immediate environment and act as a barrier to participation in local activities.

adult affection baby child

Photo by Pixabay on Pexels.com

Final thoughts

For lifetime neighbourhoods to be successful, it is necessary that there is access to a range of appropriate housing options. In addition, the planning of public, open and green spaces, availability of transport links and local community infrastructure like libraries, police stations and local shops are all vitally important to ensure communities can thrive.

It is clear that while there is demand for more suitable housing for people in older age, the location and type of housing being built must also meet the needs and expectations of older residents, including good connections to local infrastructure, and safe accommodation. Projects which bring a range of ages together can be effective in strengthening community cohesion, can help challenge stereotypes and can reduce feelings of loneliness and isolation. Collectively these different elements feed into the creation of lifetime neighbourhoods which can support people to live well into retirement and beyond.


Further reading: more articles from our blog

Follow us on Twitter to see what topics are interesting our research team.

Good enough is not enough: International Making Place Conference

International Making Place Conference, Glasgow. Image: Jason Kimmings

There is now a growing body of evidence to indicate that our physical environment – the places where we live, work and socialise – affects our health and wellbeing and contributes to creating or reducing inequalities. But even without the research, it’s plain to see how a neighbourhood with lots of facilities for pedestrians and cyclists, a choice of shops and good public transport connections could benefit health in ways that one with an excess of pubs, fast food shops and car traffic would not.

The importance of place-based approaches to improving health and reducing inequalities was the theme of an international conference held in Glasgow last week.

The venue for the conference – Glasgow’s Old Fruitmarket building – is a shining example of how a great place can be repurposed and reinvented. Originally a wholesale fruit market, the building has been reborn as a unique setting for cultural and business events, but has retained many of its original features, including a lofty vaulted roof and a cast iron balcony.

David Crichton, Chair NHS Scotland
Image: Jason Kimmings

Facing up to the challenge of place

In his introduction, David Crichton, Chair of NHS Scotland, pointed to the sobering statistics that throw the importance of place into sharp focus. He noted that while the health of Scotland’s population was generally improving, people living in 10% of the country’s poorest areas are four times more likely to die prematurely than those in more prosperous places. The city of Glasgow knows all too well about these stark health inequities. A person living in the deprived area of Calton has an average life expectancy of 54 years, while someone growing up in affluent Lenzie, just 12km away can expect to live to 82.

Glasgow Lord Provost Eva Bolander
Image: Jason Kimmings

Glasgow’s Lord Provost, Eva Bolander, acknowledged the challenges facing the city, but also noted that Glasgow is at the vanguard of place making. The city council’s Avenues Project aims to transform 17 key streets, prioritising space for cyclists and pedestrians, introducing sustainable green infrastructure and improving public transport connections. Glasgow is also investing £20m in its Community Hubs programme to bring multiple support services together in areas experiencing high levels of poverty.

Aileen Campbell, the Scottish Government’s Cabinet Secretary for Communities and Local Government, highlighted projects such as Clyde Gateway in Glasgow and the Bellsbank Initiative in East Ayrshire as successful examples of placemaking. Their success, said the minister, lies in focusing on what’s important to the people and communities of these areas, with the support of government and local authorities.

This international conference also heard from Monika Kosinska from the World Health Organisation, who noted that the problems facing Scotland are not unique. Around the world, countries and communities are experiencing the challenges associated with ageing populations and health inequalities. In this sense, she observed, all countries are developing countries.

Sir Harry Burns
Image: Jason Kimmings

A sense of coherence

The World Health Organisation’s assertion that health is a complete state of wellbeing, not merely the absence of disease, was at the heart of a powerful presentation delivered by Sir Harry Burns, Director of Global Public Health at the University of Strathclyde.

His research has underlined that poverty is not the result of bad choices. The real problem is that, without a sense of coherence and purpose, people are not in a position to make good choices.

As Sir Harry explained, a child experiencing chaotic early years (featuring parental substance abuse and/or domestic violence) is already on a path to mental health problems which can culminate in a loss of control and long periods of worklessness and poverty. But the implications can be even more serious: “The more adverse experiences you have as a child, the more likely you are to have a heart attack.”

A eureka moment for Sir Harry Burns occurred when he read a book by an American sociologist. Aaron Antonovsky spent the latter half of his career in Israel studying adults who as children had been in concentration camps. He found that the children who survived had developed what he termed a “sense of coherence” – a feeling of confidence that one has the internal resources to meet the challenges of life, and that these challenges are worth engaging with.

That sense of coherence, Sir Harry believes, lies in giving people in poverty greater control over their own resources: “People who have a sense of purpose, control and self esteem are more positive and secure about the places they live in, and a greater ability to make the right choices.”

He concluded that rather than being passive recipients of services, all of us have to be given the opportunity to become active agents in our own lives: “‘Ask people to take control of their lives, build their trust, and people can make choices that support their health. We must create places that do that’.

Woodside Health Centre
Image: Jason Kimmings

Placemaking in action

This theme of active engagement in placemaking was demonstrated during a site visit to a new health centre in Woodside, one of the most deprived parts of Glasgow. The aim of the new health centre is to reshape health services from the patient’s point of view, helping them to manage their own health and improve the care they receive. The new centre will bring together GP services, along with dental, pharmacy and physiotherapy services.

The health centre and its surroundings have been created by engaging with the local community. Using ideas from local people, the exterior of the building features designs reflecting the natural and industrial history of the area. Natural light from large windows in the roof floods the centre of the interior, giving a sense of brightness and tranquility, while wooden slats feature designs linking the centre with natural features nearby.

Claypits Local Nature Reserve. Image: Jason Kimmings

That connection with the natural environment will be reinforced with the development of a community green space close to the new health centre. The Forth and Clyde Canal is just a few minutes’ walk from the health centre, and a new foot and cycle bridge linking the centre to the local nature reserve is under construction. Other features will include new and improved pathways and new wildlife habitats. The natural space is already attracting walkers, joggers, families and cyclists, and local people report feeling they can now visit this area in greater safety than ever before.

Mark Beaumont and Glasgow Disability Alliance. Image: Jason Kimmings

The Place Standard

One of the threads running through this conference was the Place Standard, a practical tool developed in Scotland to help communities assess and redesign their own places.

For the final session of the afternoon, round-the-world cyclist Mark Beaumont introduced members of the Glasgow Disability Alliance (GDA) who shared results from their day as the Place Making Team using The Place Standard Tool. The results highlighted some of the elements of place that are important to people with disabilities – but also to others: lack of accessible toilets, poor transport links, networking events with no seating, inaccessible information, no social care support.

Final thoughts

This conference provided some important ideas on what’s wrong with our places, and some examples of places that are getting it right. And even for those that are on the right track, everyone was left with a clear message: when it comes to placemaking, good enough is not enough!

Merchant City, Glasgow
Image: Jason Kimmings

New year, new high street: it’s time to reshape our town centres (part two)

Dunfermline town centre

This is the second of a two-part blog on high streets and town centres.  In our last post, we highlighted some recent publications that have sought to address the challenges facing our high streets and town centres.

We looked at how towns could work to diversify their retail offer, placing greater focus upon developing experiences and services that are not easily replicated online – such as hair and beauty services, gyms, cinema, restaurants and nightlife.

We also highlighted the benefits of identifying a town centre’s unique selling point (USP), capitalising on the opportunities presented by the widespread growth of technology, and offering various forms of support to local businesses and entrepreneurs.

In this post, we consider how community involvement, good quality inclusive urban design, the promotion of healthy environments and the creation of homes on the high street can all provide ways to promote and support town centres to better meet the needs of local people in a changing retail and economic environment.

A community-focused high street

The town centre has long been considered the beating heart of a community.  As such, it makes sense that any attempt to revitalise them would have local people at its heart.

In Dunfermline, a pilot placemaking project has made use of innovative, interactive methods of engagement with young people to help plan and deliver town centre improvements.

Young people were asked to assess the quality of the town centre and to identify areas where improvements could be made, using tools such as the Place Standard and the Town Centre Toolkit.

There are lots of other great community-focused town centre initiatives. ‘Can Do Places’ aims to engage the local community in order to bring empty town centre properties back into use in various ways, for example, by providing spaces for budding entrepreneurs or supporting community arts and crafts.

Stalled Spaces Scotland is another noteworthy project – with a focus on greening derelict, under- or unused outdoor areas.  As well as improving the look and feel of a town centre, this scheme also aims to involve the local community and schools in the development and use of the spaces themselves.

A healthy and accessible high street

It goes without saying that if town centres are to attract both people and businesses then they must be both attractive and accessible – easily walkable, safe, and clean.  Indeed, amongst its findings, the High Street 2030 report highlights “calls for improved accessibility that is more environmentally-friendly, new public spaces or areas, centres that better serve older people”.

There has also been considerable discussion around how the design of town centres (and urban areas in general) impact upon various vulnerable groups.  We have blogged on this subject on various occasions, focusing in turn on the creation of places that address the needs of older people, people with dementia, autistic people and children.

There has also been widespread discussion of the relative advantages and disadvantages of shared space street design – which has been used by many places in the UK in attempt to revitalise their town centre spaces with varying levels of success.

As well as their role in the creation of inclusive, accessible spaces for all, there has been some focus upon the link between high streets and health.

Last year, Public Health England published guidance on the development of ‘healthy high streets’ – high streets that have a positive influence on the health of local people.  It focuses on elements such as air quality, enhanced walkability, the provision of good quality street design, street furniture, and communal spaces. It argues that the development of healthy high streets will support economic growth as well as community cohesion.

It also approaches the subject of diversity on the high street – recommending that there is an adequate number of healthy and affordable food outlets and limiting the number of alcohol, betting and payday loan outlets.

A high street to call home

Another way of bringing people back into the high street is to have them literally live there.

At the end of 2017, the Federation of Master Builders published a report ‘Homes on our high streets’, which argued that “revitalising our high streets through well planned and designed residential units could help rejuvenate smaller town centres”.

For example, Aldershot, as highlighted in the High Streets 2030 report, has been making use of the Housing Infrastructure Fund to promote residential development in the town centre and has undertaken property acquisition in the town centre, most recently acquiring the former Marks & Spencer  store.

Creating additional homes above shops or in former retail units not only helps to make use of vacant properties and regenerate town centres, but may also help to address housing shortages in many areas.

 Looking to the Future

So while 2019 may present high streets and town centres with some of their toughest challenges yet, there is a wealth of research, experiences and innovative ideas on which to draw.  The newly announced Future High Streets Fund will no doubt be of use to help put these ideas into practice.

And perhaps most importantly of all, local people remain enthusiastic about developing their town centres and wish to see them flourish. As the High Streets 2030 project noted:

The workshops and interactions provided real insight into the challenges faced by town centres. That they are worth fighting for was abundantly evident from the enthusiasm of those participating.”


 Follow us on Twitter to discover which topics are interesting our research team.

Creating caring places: placemaking in our town centres

What do caring places look like? How can planners, developers and project organisers contribute to the discourse around creating caring places? And what responsibility do they have to communities to help develop places that put people at their heart?

They are just some of the questions being increasingly raised by organisations in Scotland, trying to identify if there is a new way to focus on place and wellbeing in Scotland’s towns. Projects such as Carnegie Trust’s Kindness, Scottish Towns partnerships’ Town Centres First, or Architecture and Design Scotland’s Creating Caring Places are all exploring the importance of the quality of a place to the wellbeing of people who live there. But what does this mean for people who actually plan these areas, and what could they consider in the future to help develop more caring places?

The 3 P’s: place, people, practice

Many of the discussions around creating places which foster wellbeing and wellness centre around 3 key concepts:

Place: Understanding place and the impact that it has on wellbeing is a significant part of this agenda. The environment in which people live day-to-day has a significant impact on individuals and can be both a positive or negative influence. It can help to facilitate positive community interaction, creating stronger community ties and helping organisations and people to feel more valued within their community.

In order for places to be caring a number of factors have been identified, and these are common across research done by a number of organisations including Architecture and Design Scotland and the Carnegie Trust. These include: a sense of support (from people); a sense of purpose (stuff to do); a sense of place (familiar surroundings); and a sense of worth (feeling wanted).

People: Loneliness or social isolation has the same impact on health and mortality as smoking 15 cigarettes a day. Traditionally, it has often been assumed that older people are most often victims of social isolation (as they are less mobile and less willing or able to participate in community activities). Recently however more research has been produced which highlights the growing isolation of younger people. Understanding the nature of isolation, which impacts across the whole community, can help us to identify effective solutions which benefit and engage multiple groups.

Practice: This particularly relates to care within communities. The process of deciding where and how we care for the old or ill is a vital part of how we function as a society. Effective care extends far beyond the physical act of caring for someone, although this is obviously a key element. It also includes creating more and better jobs within the sector, and encouraging people to enter the profession as a worthwhile career choice; shifting the focus from acute to primary care settings and away from hospital-based emergency care; and giving people greater choice about how and where they receive care through increasing and improved personalisation of services.

There is a responsibility on both spatial and community planners to identify need and to create places which facilitate wellness, choice and care at home. This could be through the building of new infrastructure or more effective transport, or it could be through the creating of a community centre which offers recreational classes to someone who would otherwise have no contact with the outside world. Putting place at the centre of discussions provides an opportunity for a community approach to wellbeing, with strategies on placemaking being linked to other approaches such as asset-based, or strengths-based, planning.

Thinking about people like we think about the environment

Even as little as 10 years ago, the prevalence of environmental impact assessments for development projects was limited. Now we take for granted that we measure the impact of a project on the environment. What if we thought about people and in particular the risk of isolation, in the same way during planning processes? What if developers, planners and project organisers considered the “isolation impact” of a project, how it would impact the people of a local area, and whether it would specifically impact one group more than another (either for good or for bad), and reported on the steps they were taking to mitigate any adverse impact?

It is a striking notion, but creating a set of criteria to measure the social impact of developments, may be hugely useful if we are trying to place an increasing emphasis on inclusion and community within our town centres.

In fact, planners are beginning to realise the critical role they play in connecting services to people, and the necessity of understanding which services are needed in an area and how to make them as accessible for the whole community as possible. And while it is down to the community to use the resources they are given by planners to create connections and networks that help to combat things like poor mental health and social isolation, the decisions that planners make about how and where to plan in services and infrastructure can be the difference between someone leading an active and engaged life, and someone living a life where the only human contact they have in a day is a carer.

Planners can and should recognise the significant role they can play in making someone’s life more livable.

Final thoughts

Creating caring places for people to live and grow old in is vital to the success of our communities. Effective and thoughtful decisions on investments such as infrastructure and community planning projects can have a significant positive impact on wellbeing and reduce loneliness not only among older people, but throughout the community.

Increasingly, policy makers in Scotland are being asked to consider the human element of planning in their work. Creating places that allow people to feel safe, valued and happy is key for planners to help bridge the gap between the creation of places, and the wellbeing of people who live in them.


If you liked this article you may also be interested in:

Follow us on Twitter to see what topics are interesting our research team

The challenge of engaging with marginalised Traveller, Gypsy and Roma communities

In March 2018, a Northern Ireland Human Rights Commission report found 13 systematic concerns about Traveller accommodation, suggesting that Traveller communities are subject to an “out of sight, out of mind” mentality from local authorities and service providers. You do not have to look far to find more research, from across the whole of the UK, which highlights similar challenges for, and attitudes towards Traveller communities. Attainment, school attendance, unemployment and community cohesion are all shown in research as being consistently lower among Traveller communities.

Research from IRISS shows that Traveller communities are subject to regular racial, social and cultural discrimination and feel isolated within a society that they feel does not respect them in the same way as other minority groups. Some even feel that it is more acceptable to make a derogatory comment about a Traveller than someone who is from another ethnic group.

Commentators repeatedly highlight that there is very little knowledge or understanding of nomadic lifestyles, and that this can contribute to the racism, abuse and stigmatisation of Traveller people. However, some projects are trying to address the view of Traveller communities and improve their treatment and engagement with other members of non-Traveller communities.

An erosion of traditional lifestyles and cultures

A lack of flexibility around housing arrangements means that, to a large extent, Traveller families are often forced to choose between either poor accommodation sites which allow them to maintain their traditional way of living, or giving up this traditional lifestyle (which is not just a way of living, but also an entrenched part of their heritage and culture) to live in mainstream traditional social housing. One major criticism of local authority and central government supported services is that they are very inflexible to nomadic living; health, education, housing and employment support are all usually reliant on a fixed address. As a result, third sector organisations, charities and specific engagement bodies usually end up taking the bulk of the pressure and responsibility for supporting Traveller families, or Travellers are left to fend for themselves. This can lead to them becoming isolated or reluctant to engage.

Those who make attempts to assimilate often do so at the cost of their traditional way of life, with some even commenting that there is a level of cultural erosion and almost cleansing, and that Travellers are being forced to choose between suitable accommodation and living standards, and their heritage and traditions.

Challenges span generations, and create entrenched barriers

Many Traveller families have poor education and health experiences and there are multiple barriers to Traveller families accessing these services. In schools, it has been well documented that Traveller children have lower levels of attendance and attainment, with higher levels of exclusion and a higher incidence of bullying, discrimination and racist abuse while at school.

In social work, Traveller children are more likely to be engaged with a social worker and taken into care. It is clear that professionals working within these environments need to be trained to react and respond to the needs of Traveller children in a culturally sensitive way.

Practitioners need to be sensitive, aware and flexible where possible to accommodate needs, but this is not always the case and it can make Traveller communities reluctant to engage directly with local authorities on issues. However, there is a growing body of research which looks at art and culture-centred practice to try and engage Traveller communities with their wider community, and to enlighten other members of the community in a positive way about Traveller culture.

Could art be the bridge to build understanding between communities?

Many Traveller communities do not readily have access to art and do not participate in “cultural activities” like attending the theatre or museums or using libraries. They also don’t have any relationship to most art produced. There is very little Traveller representation in art, music, theatre or museum exhibitions and it can be the case that Travellers feel art and culture in the mainstream is not representative of them or their culture, which can also hinder them from engaging.

However, using art and art-based interventions can help to break down entrenched stereotypes and can create a level playing field for people to participate and contribute, particularly among children who may not be as effective at communicating using words or language.

Engaging young children (and their families) through play and cultural activities can help break down some of the barriers and mistrust that communities feel towards one another. Community engagement initiatives enhance trust and can improve relations, but this must be done in a sensitive and inclusive manner. Traditional crafts and arts are something that can be shared across the whole community, not just within Traveller communities.

Non-Traveller children also are at a cultural disadvantage from not having Traveller communities portrayed in mainstream cultural activities. Greater representation in art, TV and books would help integration, help to break barriers, reduce stereotypes, increase understanding of a unique culture in Britain and (it is hoped) lead to greater integration and less hate crime.

Art also has the potential to be used as a tool to engage adults within the community. Using art as part of consultation exercises can make the process accessible and can allow people to be involved who may not usually contribute, helping them to feel they have had a say in decisions made within their community. Art can also be a useful strategy in community cohesion and neighbourhood building activities, with people able to express their opinions and fears through other mediums such as painting, drawing or acting – although establishing the initial engagement can be challenging.

Final thoughts

Art-based practice can be an accessible way to engage and create a dialogue between communities, and help to build a level of trust between Traveller communities and local services. However the activities must be culturally sensitive, and staff within local services must be willing to be flexible and creative with how they engage if they are to create meaningful relationships with Traveller communities.


Follow us on Twitter to see what developments in policy and practice are interesting our research team. 

If you liked this article, you may also be interested in:

Tourism – is it “killing neighbourhoods”?

deck chairs at the seaside

By Heather Cameron

Today is World Tourism Day (WTD), the aim of which is “to foster awareness among the international community of the importance of tourism and its social, cultural, political and economic value.”  (United Nations)

Commencing on 27 September 1980, WTD is celebrated each year with fitting events based on themes selected by the United Nations World Tourism Organisation (UNWTO) General Assembly. The theme for 2017 is the International Year of Sustainable Tourism for Development. The UNWTO says tourism can contribute to all three dimensions of sustainable development – economic, social and environmental – as well as the 17 UN sustainable development goals. It argues that in addition to driving growth, the tourism sector also improves the quality of people’s lives.

However, a recent wave of anti-tourism protests across Europe suggests some disagree.

Anti-tourism sentiment

Much of the focus of anti-tourist sentiment during the summer has been in Spain, where a record 75 million foreign tourists visited last year – up 10 million on 2015. Catalonia hosted more visitors than any other. Estimates suggest an extra 30 million people descended on Barcelona, where radical groups have been reported slashing tyres of rental bikes and a tour bus. The tour bus was also reportedly adorned with the slogan “tourism is killing neighbourhoods.

As the number of tourists has been growing exponentially, so too have the tensions over this surge, coupled with the impact of holiday lets on the local housing market and thus local communities.

Majorca has also experienced protests from citizens against mass tourism. Here concerns have been raised over the number of drunken visitors and the rental of apartments to non-locals, reducing the number of places for locals to live and driving up house prices.

Rising rents and the impact on the environment have been cited as of particular concern among local communities.

Social and environmental impacts

Such concern is by no means a new phenomenon.

A 2012 report on the impacts of tourism on society found that while tourism generates both wealth and jobs, it has also been seen to have negative impacts on socio-cultural values and environmental assets of host communities.

At the same time as bringing people from different backgrounds, cultures and traditions together, due to globalisation, it is argued, tourism has led to many communities losing their cultural identity and giving way to a ‘Disneyfication’ of their town or village.

And while tourism has contributed to the creation of national parks and protected areas, it has also been blamed for increased pollution. According to the United Nations Environment Programme (UNEP), the three main environmental issues of tourism are the depletion of natural resources, pollution and physical degradation.

It is suggested that the main problem emanating from these impacts is that the host community picks up the tab for any damages to the environment and local culture.

Tourism clearly generates a variety of consequences, both positive and negative. It is therefore something that requires careful management.  As the 2012 report concludes, “Tourism development should be part of an economic development and must be done in a manner that is sustainable.”

Sustainable tourism

The focus of this year’s World Tourism Day therefore seems particularly apt. As the World Travel and Tourism Council (WTTC) has highlighted, this provides a unique opportunity for travel and tourism to come together to address the challenges set out in the UN’s sustainable development goals, and for the sector to address the issues of climate change, physical degradation and disruption that leaders from both inside and outside of tourism consider to be of the highest priority.

Progress has certainly been made, as the WTTC has reported:

  • travel and tourism companies were 20% more carbon efficient in 2015 than they were in 2005;
  • the sector is on course to reach a target of cutting CO2 emissions by 50% by 2035; and
  • the sector is on course to reach the target of 25% reduction by 2020.

However, as the recent anti-tourism sentiment indicates, more needs to be done to manage growth in a sustainable manner.

Final thoughts

Sustainable planning and management is clearly important to ensure the long-term viability of the tourism industry. And as the sector represents 10.2% of global GDP and supports 1 in 10 jobs globally, it is too important not to get right.


If you enjoyed reading this, you may also like to read some of our other tourism-related articles.

Follow us on Twitter to see what developments are interesting our research team.