Diversity and inclusion in the workplace: more than just demographics

 

The experts are in agreement: having a diverse workforce can drive innovation, improve performance and attract top talent.  As such, diversity and inclusion (D&I) is a ‘hot topic’, with many top organisations identifying it as a key element of their corporate strategy.

But what does effective D&I look like in practice?  In this blog, we will look at how to implement effective D&I initiatives in the workplace.

 

Progress still needed

While organisational diversity has improved in recent years, there is still a long way to go.

Action has been most visible in regards to gender.  However, although female employment rates have increased, male and female experiences of progression within the workplace are still vastly different.  For example, in 2018, FTSE 100 CEOs were still more likely to be called Dave or Steve than to be female.

Progress has been less tangible in regards to race and ethnicity.  A recent study by the Chartered Management Institute (CMI) found that while 75% of FTSE 100 companies set progression targets for gender, only 21% did the same for BAME. Indeed, only 6% of top management jobs are held by Black, Asian and minority ethnic (BAME) leaders, whereas BAME groups make up 12% of the working population.

There is a similar lack of representation among disabled and LGBT employees.  This only increases when considering intersectionality – that is, employees who identify with more than one protected status.

 

Diversity and inclusion are separate concepts

Many organisational diversity initiatives have proved unsuccessful.  Where have they gone wrong?

Firstly, being a truly inclusive organisation is about more than just hiring a diverse workforce.  Diversity alone does not guarantee that every employee will have the same experience within the organisation.

A first step towards implementing an effective D&I strategy is to understand that diversity and inclusion are related, but distinct, concepts.

As the recent CIPD report on ‘Building inclusive workplaces’ explains:

  • Diversity refers to the demographic differences of a group. It usually references protected characteristics in UK law: age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
  • Inclusion, on the other hand, is often defined as the extent to which everyone at work, regardless of their background, identity or circumstance, feels valued, accepted and supported to succeed at work.

Thus, effective organisational D&I is more than just demographics.  Put simplyDiversity is the mix. Inclusion is making the mix work’.

 

Copy and paste mistakes

Another key mistake that many organisations make is ‘copying and pasting’ initiatives from another organisation into their own situation.

Just because a D&I initiative has been successful elsewhere does not mean that it will be effective in a different organisational context.  It is essential that D&I initiatives are tailored to suit individual organisational contexts.  Much will depend on the unique structural and individual barriers to inclusion that are faced in an organisation.

 

Addressing the barriers

Thus, it is crucial that organisations identify and tackle these specific barriers to inclusion.

Structural barriers may include a lack of flexible working opportunities, or a lack of BAME representation on recruitment selection panels or within senior management and HR.

Individual barriers may include prejudice and bias (both conscious and unconscious).  For example, the TUC Racism at Work survey found that 65% of BAME workers have suffered harassment at work within the last five years, while 49% had been treated unfairly.  Similarly, an NIESR study found that 23% of LGBT employees had experienced a negative or mixed reaction from others in the workplace due to being LGBT or being thought to be LGBT.

 

Tackling prejudice and bias

Addressing employees’ unconscious bias is one way to help tackle this.  Unconscious bias training involves teaching people about the psychological processes behind prejudice and techniques that can be used to reduce it. Research has found that unconscious bias training can be effective in increasing people’s awareness and knowledge of diversity issues.

However, evidence of its impact on attitudes and behaviours is less conclusive, so it is not a panacea.

 

Making the mix work

So what else can organisations do to help foster inclusion?

Research has found that there are several key aspects that contribute to individual feelings of inclusion.  In particular, individuals must feel valued for their uniqueness, and they must feel able to  be their authentic selves at work, regardless of any differences between them and other team members. This, in turn, leads to a sense of belonging, without the need to conform to ‘group norms’.

Individual feelings of inclusion are influenced both by the behaviours of others at work, as well as informal and formal organisational practices.

Some good practice examples of organisational inclusion include:

  • Fair policies and practices
  • Ensuring the availability of specific practices, such as flexible working, that can support inclusion
  • Involving employees in decision making processes and networks
  • Actively taking feedback on board
  • Ensuring that leaders are role models for inclusion
  • Genuinely valuing individual difference, not just hiring for representation

Other practices that may help promote inclusive working environments include mentorship, sponsorship and the creation of inclusive employee networks.

 

Learning from good practice

The good news is that an increasing number of organisations are working towards becoming truly diverse and inclusive.  Awards and certifications such as Business in the Community’s Race Equality Award, EDGE certification for gender equality, and Stonewall’s Workplace Equality Index for LGBT inclusion, all highlight the positive work that is being done.

For example, Pinsent Masons – currently the number 1 employer in the Workplace Equality Index – have worked to remove barriers to employment for trans individuals, provided support for LGBT women to overcome the ‘double glazed glass ceiling’ and facilitated the creation of an LGBT and allies employee network.

 

Inclusion leads to better, fairer workplaces 

Successful D&I cannot be measured by demographics – it is not enough to just have the right numbers on paper.  Every employee must feel valued as an individual and have equal access to opportunities.  In order to achieve this, organisations must look at their own contexts and develop initiatives that tackle the individual and structural barriers to inclusion that have been identified.  Listening to feedback from employees, and genuinely valuing and acting upon their input, is essential.

Becoming more inclusive is not only a moral obligation, it also has profound business implications – a recent study found that the potential benefit to the UK economy from full representation of BAME individuals across the labour market through improved participation and progression is estimated to be £24 billion per annum.  Thus, inclusive organisations are not only better and fairer places to work, but can also achieve better performance and innovation.


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Closing the race attainment gap: a new report aims to help universities move forward

Image: Universities UK

On the face of it, the UK’s university sector is an international success story. UK universities attract global talent, valuable income and investment, produce world-leading research, generate hundreds of thousands of jobs, and improve people’s everyday lives in countless ways. Britain’s universities are also more racially and culturally diverse than ever before.

But a recent report has shone a spotlight on fundamental barriers to racial equality at UK universities, indicating that a student’s race and ethnicity can significantly affect their degree outcomes. The Universities UK (UUK) / National Union of Students (NUS) report highlights significant gaps in attainment between white students and their black, Asian and minority ethnic (BAME) peers, finding that 81% of white students graduated with first and upper second class honours in 2017/18, compared to just 68% of BAME students. That’s an attainment gap of 13%.

The report echoes findings from the Office for Students (OfS), the independent regulator for higher education in England. Earlier this year, the OfS reported stark gaps in achievement for black students, and also found that higher numbers of BAME students were dropping out of university before completing their courses.

Why are BAME students not doing as well at university compared with their white counterparts?

The UUK/NUS research identified four factors that are contributing to the attainment gap:

  1. Varying degrees of satisfaction among different student groups with the higher education curricula, and with the user-friendliness of learning, teaching and assessment practices.
  2. Relationships between staff and students and among students: a sense of ‘belonging’ emerged as a key determinant of student outcomes.
  3. Recurring differences in how students experience higher education, how they network and how they draw on external support were noted. Students’ financial situations also affect their student experience and their engagement with learning.
  4. The extent to which students feel supported and encouraged in their daily interactions within their institutions and with staff members was found to be a key variable.

 How universities can improve outcomes

As part of its research, UUK and NUS engaged with students, the higher education sector and external organisations to identify the most significant steps needed for success in reducing attainment differentials:

  1. Strong leadership – university leaders and senior managers need to demonstrate a commitment to removing the BAME attainment gap and lead by example.
  2. Having conversations about race and changing the culture – universities and students need more opportunities to have open, meaningful and constructive conversations about race, racism and what is causing the attainment gap.
  3. Developing racially diverse and inclusive environments – A greater focus is needed from across the sector, working with their students, on ensuring that BAME students have a good sense of belonging at their university, and an understanding of how a poor sense of belonging might be contributing to low levels of engagement and progression to postgraduate study.
  4. Assess the existing mix of data and evidence used to understand the causes of the attainment gap – The sector needs to take a more scientific approach to tackling the attainment gap, gathering and scrutinising data in a far more comprehensive way than currently, in order to inform discussions among university leaders, academics, practitioners and students.

The report also provides a checklist to help university senior leaders to move forward with their own strategies. Among the actions on the checklist are:

  • consider whether coaching, development opportunities or programmes are needed to give leaders the confidence to talk about race and take a leading role in opening conversations.
  • consider mechanisms for recognising (and perhaps rewarding) staff and students who press for the removal of racial inequalities.
  • take responsibility for ensuring that appropriate resources are dedicated to removing the attainment gap, including for any appropriate tailored interventions, research and expertise in data analysis.

Learning from what works

Another important recommendation in the report is that universities should share and learn from evidence of what works and what does not. Case studies throughout the report demonstrate that higher education institutions across the country are trying to close the attainment gap:

The University of Manchester and the university’s students’ union have been working in partnership with Manchester Metropolitan University and the University of Birmingham to deliver a Diversity and Inclusion Student Ambassador Programme to tackle the causes of differential outcomes for BAME undergraduate students and those from low socio-economic groups. Key features include creation of safe spaces, where students and staff can engage in open dialogue on inclusive learning and teaching environments, academic support and well-being; and training student ambassadors to safely challenge racism, microaggressions and discrimination.

Intercultural awareness workshops have helped students at Glasgow Caledonian University to develop a better understanding of different cultural norms and values. The programme provides a baseline for first-year students to develop their understanding and recognise the unconscious bias that exists within global academic, social and working environments. It has already won a Student Engagement Award and been shortlisted for an NUS Scotland 2019 diversity award.

The University of Arts London has developed a data dashboard – the academic enhancement model (AEM) – which gives accessible information to course teams about all aspects of the student experience and differentials. The AEM is a cross-university approach to removing attainment differentials, based on agreed data thresholds for attainment and student satisfaction scores. Courses that fall below these thresholds work with AEM leads to create co-designed AEM support packages. The approach has contributed to UAL’s success in tackling attainment issues: in 2018, the university saw a 4.9% reduction in its BAME attainment gap.

Closing the gap, reaping the rewards

The report has united universities and students in highlighting the race attainment gap, understanding the reasons behind it and tackling the problem.

Baroness Amos, director of the School of Oriental and African Studies (SOAS), who co-led the report, said: “Our universities are racially and culturally diverse, compared to many other sectors, but we are failing a generation of students if we don’t act now to reduce the BAME attainment gap. Amatey Doku, NUS vice-president for higher education, added that for far too long universities had presided over significant gaps in attainment between BAME students and white students. “From decolonising the curriculum to more culturally competent support services, many students and students’ unions have been fighting and campaigning for action in this area for years.

Now that the issue has been raised, it’s up to universities to take action so that all students – whatever their background – are given every opportunity to reap the many rewards that higher education can bring.


If you’re interested in developments in higher education, take a look at our recent blog posts on the subject:

University challenges: excellence, inclusion and the race to win more funding

In May last year, Manchester University announced plans to make 171 staff redundant. Cost savings were among the reasons for the staff cutbacks, but the university also highlighted other factors, including the need for improvements in the quality of its research and student experience to ensure financial sustainability, and to achieve its ambition to be a world leading institution.

Although Manchester was able to achieve its staff reductions through voluntary severance, other universities have also had to announce staff cutbacks,  including Portsmouth, Liverpool, Heriot-Watt and Southampton. And these institutions are not alone in facing such demanding challenges.

Higher education institutions across the UK are competing against each other and against international rivals to attract funding and students. At the same time, universities, particularly among the prestigious Russell Group institutions, are under pressure to increase participation by more black, Asian and minority ethnic (BAME) students, and those from disadvantaged backgrounds. All of this is set against a background of debates about value for money in higher education, and concerns about Brexit. It’s no surprise that many universities are worried about their future.

Competition: national…

Recent changes to the higher education sector, such as the removal of the cap on student numbers, the entry of private sector providers, and the introduction of a teaching excellence framework have driven universities to become more competitive. Some have built new facilities, or joined forces with business to create technology parks, while others have closed departments that are expensive to run, such as modern languages. A growing number are also turning to financial markets to fund their expansion plans.

…and international

While UK universities have a world-class reputation, they face strong competition from overseas institutions. This year’s world university rankings reported that of the 76 UK universities in the worldwide top 1000, 41 improved their position since last year, while 14 remained in the same position. But while this was the best ever UK performance the compilers of the rankings warned that rising class sizes and the UK’s ability to attract overseas students post-Brexit could have a negative impact on future placings. It’s also becoming clear that global league tables themselves are having an impact on universities.

Added to this, the uncertainty over Brexit is already having an impact on university research funding. Official figures published at the end of 2017 showed that there had been a downturn in both UK participation in, and funding from, the flagship Horizon 2020 project. The need to find alternative sources of funding is pressing, as can be seen in the success of RESEARCHconnect, a tool to help universities identify and manage funding opportunities.

The struggle to widen participation

The proportion of people going to university has risen dramatically in the past fifty years. In the 1960s, five per cent of young people went into higher education; today, around half of young people do. Universities have committed themselves to widen participation, but the statistics suggest they are struggling to achieve this, particularly concerning students from BAME and disadvantaged communities.

Figures published earlier this year recorded a 0.1 percentage point increase in the proportion of state-educated students who started full-time undergraduate courses in the autumn of 2016, compared with the previous year. The statistics showed a slight rise in the proportion of students from disadvantaged areas, but critics have argued that this was cancelled out by the fall in part-time students (who are more likely to be from disadvantaged backgrounds). In nine out of the 24 Russell Group of universities, the proportion of state school pupils fell.

Further evidence of the country’s leading universities’ difficulties in widening participation has been brought to light by David Lammy MP. His enquiries on the number of ethnic minority students offered a place at Oxford and Cambridge Universities have found that more than a third of Oxford’s colleges admitted three or fewer black applicants between 2015 and 2017. For each of the six years between 2010 and 2015, on average, a quarter of Cambridge University colleges failed to make any offers to black British applicants.

Moving away from “one size fits all”

The government says it is determined to ensure that everyone, no matter what their background, has a fulfilling experience of higher education. In 2018, the new Office for Students (OfS) was launched, merging the Higher Education Funding Council for England and the Office for Fair Access. The OfS aims to regulate higher education in the same way that bodies such as Ofwat and Ofcom regulate the water and telecoms sectors. Its Director of Fair Access and Participation has a particular remit to ensure that higher education institutions are doing all they can to support under-represented groups.

A 2018 report has suggested that the OfS “has the potential to be an agent of profound change, particularly with regard to widening participation.” Among the reports contributors, there was a consensus that widening participation needs to be thought of with a broader scope:

“…‘one size fits all’ solutions will not work if we wish to make higher education representative of the diverse society it serves. Different groups such as care leavers, refugees or those with physical disabilities or mental health problems have different needs, and support should be tailored accordingly.”

Changing the face of higher education

Clearly higher education is facing enormous challenges. But for staff and students of universities, there are concerns about the forces of change that are transforming universities from communities of learners and scholars into businesses.  Alison Wolf, professor of public sector management at King’s College London, has commented:

“If the driving ethos, the thing which directs your behaviour day on day is maximising your income, maximising your position in the league tables in order to maximise your reputation and your fees, that means that you behave in a way that is very different from a traditional university where that wasn’t the driving force. You do get the sense that if that is 90 per cent of what is being thought about by central management, you are fundamentally changing the institution.”

Time will tell whether those changes are for better or for worse.


RESEARCHconnect supports universities, research institutions and research-intensive companies across Europe in identifying and disseminating R&D funding. In the current economic climate, there is increasing pressure to exploit alternative funding sources and RESEARCHconnect ensures that global funding opportunities will not be missed. Find out more.

Read our other recent blogs on higher education:

Apprenticeships – inclusive and accessible to all?

AZUBI und Ausbildner

By Heather Cameron

The government is “committed to making apprenticeships inclusive and accessible to all”. But, unfortunately, this is not currently the case. Just 10.6% of the starting apprenticeships in England in 2014/15 came from Black, Asian and Minority Ethnic (BAME) backgrounds, compared to 14.6% of the general population. And while women are well represented overall, there are significant disparities across sectors.

In response to a recent Ask a Researcher enquiry, we looked into the topic of diversity in apprenticeships and, in particular, the barriers that face some groups such as women and ethnic minorities.

Occupational gender segregation

Occupational gender segregation in apprenticeships was found to be a particular issue. Research has shown that, despite women apprentices having outnumbered men since 2010, young women miss out on certain opportunities as a result of this issue. For example, women comprise 94% of childcare apprentices but under 4% of engineering apprentices. And these figures have hardly changed in the last decade.

According to recent research, occupational gender segregation contributes to women losing out at every level with apprenticeships:

  • Women tend to work in fewer sectors
  • Women receive lower pay than men
  • Women are less likely to receive training as part of their apprenticeship
  • Women are more likely to be out of work at the end of their apprenticeship

In terms of the barriers facing women specifically, a lack of awareness of the careers advice and information services available, or of the funding available for training; formal entry qualifications; and child care and other caring responsibilities have all been cited.

Under-representation

The other significant issue highlighted by the research is the under-representation of BAME groups. The overwhelming majority (88.5%) of apprenticeship starters in 2014/15 were White and the provisional figures for 2015/16 are similar at 88.1%. This compares to just 10.6% of apprenticeship starts from BAME groups in 2014/15, with provisional figures for 2015/16 down slightly at 10.4%.

Similarly to women, BAME apprentices are also under-represented in specific sectors. Fewer than 3% of apprentices in construction, land based industries, science, engineering and manufacturing, building services engineering, and hair and beauty came from a BAME background.

Barriers facing ethnic minorities include a lack of awareness around the benefits of apprenticeships and parental influence. A study from the Joseph Rowntree Foundation has therefore called for action to increase the awareness of apprenticeships among ethnic minority young people and their parents.

Progress

Despite the issues of occupational gender segregation and ethnic minority under-representation, it should be noted that progress has been made.

The most recent statistics on apprenticeships in England show that: there were 12% more apprenticeship starts in 2015 than in the previous year and that achievements increased by 1% over the same period; overall, between 2013/14 and 2014/15 the number of apprenticeship starts increased across all age groups except for people aged under 16 and those aged 18 to 24; the number of apprenticeship starts for learners with learning disabilities and/or difficulties was up by 12%; and although an overwhelming number of apprenticeship starters were White, the number of non-White apprenticeship starters increased by 17%.

Way forward

The government ambitiously aims to deliver 3 million quality apprenticeships by 2020, to reflect the widest spectrum of society. And it has pledged to increase the proportion of apprentices from black and minority ethnic backgrounds by 20% from 10% to 11.9%. However, no specific targets have been set for gender diversity.

The research suggests that formal entry criteria should be removed where not necessary to encourage better uptake of different apprenticeships by women, and awareness of apprenticeships should be increased with initiatives targeting ethnic minority young people and their parents. Other recommendations include introducing diversity targets within organisations, providing more part-time and flexible apprenticeships and providing better advice and support to apprentices at all stages.

Perhaps if such additional actions are taken, the government will move closer to its commitment of making apprenticeships truly inclusive and accessible to all.


If you enjoyed this post, you may also be interested in our previous blog on higher apprenticeships.

Our popular Ask-a-Researcher enquiry service is one aspect of the Idox Information Service, which we provide to members in organisations across the UK to keep them informed on the latest research and evidence on public and social policy issues. To find out more on how to become a member, get in touch.

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Stop and search powers targeting minorities

British policeman

by Donna Gardiner

The public reaction to the outcome of the inquest into the shooting of Mark Duggan has highlighted the need for the police to improve their relationship with black and minority ethnic (BAME) communities.

One area of long running contention is the use of ‘stop and search’ powers by police – where police can stop and search people in public places for drugs, weapons, stolen goods or other potentially criminal items under certain circumstances. Continue reading